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06-03-2023, 02:44 PM
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#1
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Steps not retracting
Rah Roh Reorge.... My steps are not retracting. I checked for voltage at all the push in connectors. but could not find any. Step power was on and the door closed. They do not retract even when the ignition is on.
Any help appreciated
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Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-03-2023, 02:45 PM
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#2
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Member
Join Date: Aug 2018
Location: Titusville, FL
Posts: 90
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Sounds like either step motor or control module.
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Jim and Colleen Marigliano
2019 Entegra Aspire 44B
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06-03-2023, 02:50 PM
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#3
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Quote:
Originally Posted by murry135
Sounds like either step motor or control module.
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My 18 Anthems steps crapped the bed after two years. I would not be surprised if that is the case now. That said, I have to make sure that my voltage readings were correct.
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Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-03-2023, 04:00 PM
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#4
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Does anyone know how to isolate the problem? There is a main power line which drops from the floor of the coach and connects to a switch. Presumably the switch is an "AB" switch which connects to the motor and tells is which way to rotate in or out. I turned the step power on, closed the door and tried to read voltage from that drop. I got bupkis. Just not sure if that's the right place to check.
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Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-03-2023, 05:05 PM
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#5
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,720
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Check the fuse on the drivers side front compartment. Might be a circuit breaker on the newer modles.
Did anyone step on the step while it was still moving?
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Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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06-03-2023, 06:40 PM
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#6
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Senior Member
Join Date: Nov 2017
Location: Back Woods of NC
Posts: 1,442
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This morning my steps would go 3/4 the way in then stop. Fixed by spraying large amounts of lithium lube along the step slide rails to blow out grit and grime.
If yours are not moving at all issue is more likely fuse related.
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2012 Newmar King Aire + 24' Stacker = 74' of Chaos!
We usually have our 4 dogs with us - 2 Labs, 1 Chihuahua / Pug & 1 Corgi / Pappillon
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06-03-2023, 07:54 PM
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#7
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Quote:
Originally Posted by brobox
Check the fuse on the drivers side front compartment. Might be a circuit breaker on the newer modles.
Did anyone step on the step while it was still moving?
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The fuses are all good. Breaker? I was unaware there were breakers other than above the drivers seat.
Looks like a day on the phone with Entegra service. 
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-03-2023, 08:07 PM
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#8
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Actually, the entire fuse panel is out, I have no accessories. There must be a master breaker somewhere? 
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-03-2023, 08:09 PM
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#9
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Senior Member
Join Date: Aug 2019
Location: Eastern outskirts of Dallas, TX
Posts: 4,545
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Do you have a general wiring diagram for the coach? On ours, step power comes from the house batteries, and if the Salesman switch is off, you may not have motor power to the step motor.
Do the steps auto-retract with the ignition turned on? Kwikee-Lippert steps are set up to retract with a signal from the ignition switch.
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‘91 Ultrastar Champion‘02 Georgie Boy Landau 8.1l Workhorse
‘03 Jeep Wrangler TJ 2018 Jeep Wrangler JK toad
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06-03-2023, 08:53 PM
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#10
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,720
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Quote:
Originally Posted by buddy110
Actually, the entire fuse panel is out, I have no accessories. There must be a master breaker somewhere? |
Try a 12v reboot. Are the batteries charged?
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06-04-2023, 04:29 AM
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#11
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Quote:
Originally Posted by brobox
Try a 12v reboot. Are the batteries charged?
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I tried one reboot and yes, the house batts are charged
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-04-2023, 01:52 PM
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#12
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Fixed. The main genny power line was pinched due to me not securing it on the housing prior to closing the access door. This caused the main breaker in bay 4 to trip. The breaker did it's job.
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Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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06-04-2023, 02:13 PM
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#13
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,720
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Quote:
Originally Posted by buddy110
Fixed. The main genny power line was pinched due to me not securing it on the housing prior to closing the access door. This caused the main breaker in bay 4 to trip. The breaker did it's job.
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Bingo! The last thing worked on. 
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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06-04-2023, 03:25 PM
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#14
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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Quote:
Originally Posted by brobox
Bingo! The last thing worked on. |
Yes sir.
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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