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Old 04-08-2014, 09:23 AM   #43
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So many great suggestions and insight!

SURE HOPE ENTEGRA WILL TAKE NOTICE!!!

Flipping the floor plans so the view is on one's own patio vs the neighbor's patio seems so simple AND meaningful!!!
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Old 04-08-2014, 12:22 PM   #44
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So many great suggestions and insight!

SURE HOPE ENTEGRA WILL TAKE NOTICE!!!

Flipping the floor plans so the view is on one's own patio vs the neighbor's patio seems so simple AND meaningful!!!
There can be a drawback to flipping floor plans. The kitchen is on the narrow slide because of the flex in plumbing. If the living room slide was on the passenger side, then 36 inches of slide would be sticking into the patio instead of 18 inches with a kitchen slide. At least that is the way it has been explained to me and makes sense.
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Old 04-08-2014, 12:33 PM   #45
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Not sure the deeper slide on the passenger side bothers the American coach owners?
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Old 04-08-2014, 12:59 PM   #46
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Put another light switch on the kitchen side with the same light controls as the one next to the fireplace in the RBQ. I need a long arm and a pencil or what ever I can find to turn on the lights over the sink when the slides are in or add the light buttons to the switch by the front door would work too.
Amen x2....
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Old 04-08-2014, 01:03 PM   #47
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I think having 2 work camping Entegra owners on site that get a free spot and maybe $10 an hour to go through every coach before it heads out, its a concept no one does, but owners know what to look at and read the forums. The $10 an hour is a lot less than having to pay a dealer to fix things that go un noticed by builders, but not owners that use the product. Heck, I bet they would have volunteers do it for nothing for spot just to keep busy, and pride of ownership. The liability insurance for tat is nothing for them to add to their current workmans comp
Mario, what a great idea!

They could assign someone from Quality at Entegra to see that issues found with the finished coach are categorized and otherwise tracked to either Production process issues, or to Design or issues of quality with off-the-shelf purchased parts, etc.

If only manufacturers would just think outside the box now and then
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Old 04-08-2014, 02:30 PM   #48
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Mario, what a great idea!

They could assign someone from Quality at Entegra to see that issues found with the finished coach are categorized and otherwise tracked to either Production process issues, or to Design or issues of quality with off-the-shelf purchased parts, etc.

If only manufacturers would just think outside the box now and then
Maybe some sort of JD Power survey? Worked wonders on quality with the likes of Jaguar and Mercedes on the auto front. If just one MH manufacturer (Entegra/Newmar/Tif/Winny etc.) grasped the nettle so to speak, the others would have to follow. at the moment, as others have pointed out, they seem to all think 'no one else does so why should we?' And us the buyers (well not me just yet) are letting them get away with it. We would never buy a six figure auto and expect teething problems for the first few hundred miles. I don't buy the 'MH's are complicated machines' argument either.

Anyone in the QA business knows that $10 spent on QA will save multiples of that further down the line in fixing costs, particularly as there is a dealer in the loop who will need to turn a profit on any work they do. Even if a manufacturer only broke even, the positive PR they would get would be worth millions. Rant over and yes, I will still be buying a coach in the future - one that has been QA'd by the previous owner though!
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Old 04-08-2014, 04:22 PM   #49
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I will still be buying a coach in the future - one that has been QA'd by the previous owner though!
At which point you will get to fix what the previous owner did not fix. Without benefit of a factory warranty.
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Old 04-08-2014, 05:04 PM   #50
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At which point you will get to fix what the previous owner did not fix. Without benefit of a factory warranty.
True. However, a good inspection before purchasing should be able to find most if not all flaws that might be present. The correction of these could be negotiated. Even if purchased with repairs needed the cost of those would probably be significantly less than the depreciation hit on a new coach.
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Old 04-08-2014, 05:06 PM   #51
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Let's get back on topic here.
Thanks
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Old 04-08-2014, 09:21 PM   #52
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1. Comfortable, quality seating PLEASE.
2. Windows that allow a breeze in, not ones that only crank out a few inches.
3. A night light in the pottie room.
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Old 04-09-2014, 01:03 AM   #53
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Let's get back on topic here.
Thanks
My fault. Sorry.
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Old 04-09-2014, 05:47 AM   #54
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C.S.I NOT THE TV SHOW, BUT CUSTOMER SATISFACTION INDEX.

It seems that the #1 common link is quality control, I am and have been in the auto industry my entire working career. I have seen things you can't imagine from the factory and design issues that continue to make you ask ( what are they thinking). The key is the delivery process,we the dealer are responsible to the customer and have a relationship with the factory, after all we are not only paid a premium by the factory to correct any mistakes we are also paid by the customer for the product, not a bad deal at all (unless we miss something).
The manufacture pays us an additional amount of money based on sales, training and our customer score index. I take it all pretty serious because it's worth about two million a year to keep my customers happy, that's additional income paid by the manufacturer.
I do understand the frustration, I took delivery and drove 250 miles parked it for repairs. The equalizer pump motor has been replaced,the latch the keeps the table closed was missing half of it,door air leak was adjusted,dash Ac had to be fixed and two aqua hot lines were reversed,no hot water.
Entegra if your reading this you can call me if you want any info.
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Old 04-09-2014, 05:09 PM   #55
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... my quest for a quality coach continues ... I wonder if the quality of used Country Coaches, Magna or Affinity are better? But, this is not the right thread for this question. I'll start a new thread for it.
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Old 04-09-2014, 05:15 PM   #56
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... my quest for a quality coach continues ... I wonder if the quality of used Country Coaches, Magna or Infinity are better?
Depends on what you want...good coaches, but at best 6 years old, although a place out west that refurbishes/updates (I think). No idea what that costs, but once you start updating, you may face the same OEM issues that the new coaches have...and probably pay the same or more money. I really don't know what the answer is...JMHO that Entegra (and Newmar) are the best built...and pretty comfortable with Entegra being at the top of the heap for QUICKLY responding to issues if and when they occur.
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