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10-01-2017, 08:03 AM
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#1
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Senior Member
Join Date: Jun 2014
Location: Pollock Pines, CA
Posts: 1,105
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Total Vision Rear Cam Water Leak
To be abundantly clear, this is a problem created by Entegra, not by Total Vision.
My rear cam has never had great resolution and quit working entirely about a week ago. I talked to Entegra CS about it and got a new guy. After two questions his answer was, "take it to a dealer". No thanks, I'll fix it myself. THe rear cam is important to me for my driving style and I don't have the time away from my schedule to spend a week shuttling the coach around to get this done.
I called Total Vision to see if they could help and yay, Customer Service!!! Rod at TV took me through some diagnostic steps and determined it was a bad camera and in the process we realized that dirt and water had been leaking inside my cam "bubble" for a long time, causing the resolution problem (dust inside the bubble) and the broken cam (moisture inside the bubble).
THe source of the leak was Entgra's incorrect mounting. I'm not here to bang on Entegra, I truly like their product. I'm here so others that have this problem will discover and correct it before they have the same problem I did.
Basically, Entegra used impromptu mounting holes to install the camera. THe screws held the bubble slightly away from the gasket allowing water and dust inside the bubble.
Here is a youtube video (sent to TV, thus the words, "you" and "yours" are addressing TV) that shows it better. Sorry about the red screen in the middle for a few seconds...no, I'm not a video editor:
Hope this might help someone.
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John Arenz N6YBH
2017 Cornerstone 45B, 2012 JK Rubicon in tow
2014 Anthem 44B (sold)
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10-01-2017, 09:01 AM
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#2
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Senior Member
Join Date: Jan 2016
Location: Montgomery, TX (Home Sweet Home)
Posts: 2,501
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John, I’m sorry to hear about your issue. That is eerily similar to the failure mode of our Winegard Trav’ler Turret.
In essence, they overdid the weatherproofing without understanding that an abundance of caulk would create a dam, and make the base of the turret an impromptu reservoir.
I think any manufacturer can, and does make these types of installation errors, but it’s a little disappointing at this price point.
-Matt
__________________
Currently Motorhomeless
2017 Entegra Aspire 44R (bunks) towing 2019 F-350 LB (Sold)
2012 Tiffin Phaeton 40QKH (Our Phaeton was so nice, we bought it twice)
2016 Open Range RF376FBH (Sold)
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10-01-2017, 09:47 AM
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#3
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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Total Vision Rear Cam Water Leak
Ah crap..washed the coached yesterday..and went to back it up and my camera stopped working, then it came back, but it has been intermittent..hope it can be saved..
I am going to take a good look at it today.
Is Entegra sending you another?
__________________
2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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10-01-2017, 11:13 AM
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#4
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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well mine is mounted with 2 screws, and they don't interfere with the seal..I did find the the 2 black screws were loose holding the camera assembly in place..camera is working, as of right now... 
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2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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10-02-2017, 12:28 AM
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#5
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Senior Member
Join Date: Jun 2014
Location: Pollock Pines, CA
Posts: 1,105
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Disappointing is a good word, Matt. I also like frustrating.
Jeff, the screws on yours are further inboard than mine, so they probably aren't interfering. Looks like Entegra figured out their mistake but didn't go back to correct the issue with previous coaches. Ride on!
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John Arenz N6YBH
2017 Cornerstone 45B, 2012 JK Rubicon in tow
2014 Anthem 44B (sold)
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10-04-2017, 08:16 AM
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#6
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Registered User
Join Date: May 2017
Posts: 2,582
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John, thanks for posting this. I got up and looked at mine this morning and found one screw interfering with the dome. However, my main problem was where the slot in the dome fits over the tang at the top. When the tang would go in the slot and dome went over the stud at the bottom there was a good 3/16 gap at the top where the dome seals against the black metal. I can't believe the factory would let it go in that condition, but the inside was really dirty and you could see where water had stood.
Like John, I would suggest anyone with the total vision camera and make sure the dome is sealing correctly.
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10-05-2017, 10:40 AM
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#7
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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my total vision camera went out again..ofcourse I am on a long trip..and not being able to see my toad, or what's behind me ..sucks!
__________________
2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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10-13-2017, 02:34 PM
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#8
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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On my vacation tour of service centers, I was able to swing by Total Vision in Tucson, met with Rod..
Rod did a thorough investigation of the system, and determined the rear camera was malfunctioning..he replaced the camera, tested and tutored me on advanced setting..glad I stopped by
__________________
2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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10-13-2017, 04:30 PM
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#9
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Senior Member
Join Date: Oct 2014
Location: Yakima, WA
Posts: 1,015
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Advanced settings? Can you elaborate?
__________________
Dan and Pam-Natalie-GSD's Sofi & Lindee
2021 Cornerstone 45 B
2018 Cornerstone 45 W (sold)
2020 Chevy Tahoe, etrailer XHD 10500 tow bar, Demco SMI AirForce 1.
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10-13-2017, 04:41 PM
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#10
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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Not anything special...just how to set the stops, and cam views, because it was a new camera, it was not preset..
__________________
2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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10-13-2017, 05:36 PM
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#11
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Senior Member
Join Date: Sep 2012
Location: Springdale, Arkansas
Posts: 170
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Does the 16' Cornerstone have this same Total vision camera?
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2016 Entegra 45B Cornerstone, 2018 Jeep Grand Cherokee Summit
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10-13-2017, 06:32 PM
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#12
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Senior Member
Spartan Chassis
Join Date: Jun 2015
Location: Memphis, TN
Posts: 1,562
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Quote:
Originally Posted by Razorrick
Does the 16' Cornerstone have this same Total vision camera?
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The camera system was introduced in the 17 Cornerstone.
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Bill & Lynne
Memphis, TN
2017 Entegra Anthem 44B - Victory Blue
2016 Ford Edge Titanium
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10-16-2017, 03:25 PM
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#13
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Senior Member
Join Date: Oct 2014
Location: Yakima, WA
Posts: 1,015
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Quote:
Originally Posted by jeffnjen
Not anything special...just how to set the stops, and cam views, because it was a new camera, it was not preset..
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I'm on my second time going through the big black box of manuals and found the total vision literature tucked inside another manual. It covered setup as you described.
__________________
Dan and Pam-Natalie-GSD's Sofi & Lindee
2021 Cornerstone 45 B
2018 Cornerstone 45 W (sold)
2020 Chevy Tahoe, etrailer XHD 10500 tow bar, Demco SMI AirForce 1.
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10-16-2017, 08:48 PM
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#14
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Senior Member
Join Date: Aug 2016
Location: Rescue, ca
Posts: 420
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Quote:
Originally Posted by seeg
I'm on my second time going through the big black box of manuals and found the total vision literature tucked inside another manual. It covered setup as you described.
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oh good was afraid you were going to ask me how to do it...as I am horrible at explaining things..it was nice to to set the hitch cam, lower limit, to not catch the suns reflection off of the polished entegra logo cap
__________________
2018 Cornerstone 45B,Sonoma,Nat Cherry,Champagne
2005 Fleetwood Excursion (sold)
TPD Stacker & 2015 GMC Denali 2500hd Toad
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