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Old 04-01-2021, 09:31 AM   #1
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Carefree Travel'R awning & BT12 module

The Carefree Travel'R awning on our 2019 View 24V appears to have stretched. When it is retracted, the material will tend to create ripples on the edges which make it difficult for it to fit into the protective shield. This fit issue is also causing problems for the motor to extend the awning when using the BT12 control module as it has difficulty unrolling the awning from the shield. Has anyone with this type of awning experienced similar problems?

My second problem is with their BT12 Control Module. I installed the control module last year for two reasons. One for the single button push to extend and retract and second for the wind sensor. The module also supports Blue Tooth connectivity for light control and wind sensitivity adjustment. When extending the awning, The module doesn't appear to supply enough current to the awning motor. When unrolling the awning, the motor will start, run a little then stop and not continue until the retract button is depressed, then stopped and the extend button is pressed again. This process must be repeated until the awning is fully extended. Retraction isn't an issue. The motor runs until the awning is fully retracted. It isn't a wiring issue because the same two wires to the motor are used to control its rotation. The problem seems to be in the module.

Carefree customer support has offered no assistance what so ever.
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Old 04-01-2021, 12:17 PM   #2
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Many complaints about these awnings, and the support. In warranty, get it to a dealer. Out of warranty, few options.
Best option, replace it with another brand, when it finally fails and is completely inoperative. I plan to do that if/when.
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Old 04-02-2021, 07:29 AM   #3
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I agree, the awning isn't the best, but it came with the RV so I'll use it until it breaks.

Did finally get an email from Carefree after my last missive. Called and talked to one of their "Warranty Technicians". He asked whether or not my Alumishield had donuts at each end and if there were bumpers on the arms to keep them from closing too much. My awning had neither, so he's sending me those along with instructions. Not sure what they will do to correct the problem, but we'll see. Regarding the BT12, he's replacing both the Control Module and the Motion sensor.

Whole conversation was a little strange though. He never asked for any purchase date or serial number information for the components. He did ask for the serial number of the awning, but when I told him that I didn't have that information at hand, he said that it wasn't important.

One of the biggest issues I have with this awning is that it doesn't extend far enough past the side entry door. A real problem when it's raining. The Alumiguard shield also drains right at the door hinge points. Unfortunately there's no good solution that I've come up with to fix these problems. I noticed that you owned a 24V also. Did you have these issues as well?
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Old 04-02-2021, 07:32 AM   #4
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I'd be interested in hearing if the "parts" have any effect on the function.
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Old 04-03-2021, 08:03 AM   #5
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Smile

Gotta get'um first. Tech said that he'd send installation instructions via email and that hasn't happened yet, so my enthusiasm is waning already. I'll let you know what happens when it happens.
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Old 04-14-2021, 02:55 PM   #6
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Still waiting for parts. Had to sent 2 emails to Carefree tech requesting info. on when to expect the parts. Finally received an answer, parts are on backorder. Still no email explaining installation. Did find that info. on the web. Just need the parts.
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