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Old 06-22-2022, 06:11 AM   #1
PB2
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Questions about my HWH levelers

I have a 2014 Winnebago Via with HWH leveling system installed. I bought the coach used and the levelers were installed by the original owner.

One of the jacks is leaking and i want to find out what HWH model i have. The HWH website is a bit confusing and i have a call in to their tech support but no return call yet.

Can you help me determine what model i have so i can order parts?

Has anyone rebuilt a jack? Is it DIY or should i take it in to a service center?

I've attached a pic of the control panel.

Thanks!
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Old 06-22-2022, 09:12 AM   #2
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From info in this pdf , it would appear to be a 725 series by the white outline around the manual control buttons .

Jacks usually have a part number on them , as jacks used vary by coach weight.

Many members are having luck getting jacks rebuilt at local hydraulic repair shops .

Many reports of delays , contacting HWH , staffing shortage I believe . Try this site .

HWH Replacement Parts - Stuart's Services
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Old 06-23-2022, 03:20 PM   #3
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Thanks Skip, that's great advice. It seems HWH is a one man show - no return call in over a week.

I'll check out Stuart's, thanks.
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Old 06-23-2022, 05:47 PM   #4
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Quote:
Originally Posted by PB2 View Post
Thanks Skip, that's great advice. It seems HWH is a one man show - no return call in over a week.

I'll check out Stuart's, thanks.
I believe that HWH's main shop is in crisis for experienced workers , they don't let just anybody answer the phones and answer questions .
Everyone on staff works on the systems , phone calls are things to do when their not hands on in the shop.
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Old 06-28-2022, 06:54 AM   #5
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Just to close the loop on this... I sent an email to Stuart's Services (HWH Replacement Parts - Stuart's Services) as recommended by Skip426, describing my issue and within 10 minutes had a call back!

He was very helpful on the phone and got me going in the right direction. As it turns out i didn't need any parts or service. Really good company to work with!

It turns out i had a leak from an oil fitting. It was an easy fix to remove the fitting and wrap some teflon tape on the treads and reinstall. However i couldn't get to the fitting without removing the jack and that took me a couple hours.
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