Palazzo Issues..and Hopefully Fixes NOT related to slides

[TK IV]

Originally Posted by Redridge

what model number did you get? TIA

Shurflo Revolution 4008

[Palazzoteam]

Well we arrived in Elkhart Monday morning as scheduled! Another Palazzo(folks not familiar with IRV2)was in the waiting area already before us(Steve Reed) ended up helping them and we had a technician named Jim Hager go over our check list with us! Here are some of the bigger issues we drove the 1700 miles for:
1)coach leaves black residue after driving for a bit, kids socks get black when walking in coach.
2)the water line to the ice maker fell off and when the ice maker kicks on it leaks behind the refer.
3)warped bunk bed folding doors, won't keep shut.
4)knocking noise above head when driving and slide outs are in(had a Thor rep of the tour with us and several other insurance people) more about this later!
5)AGS not working properly(and have done all the items listed in many post)
6)touch anything metal around coach and get a continues shock....not grounded correctly
7)floor pops in several places on front of coach.
8)all 4 fenders around wheel wells pop out
9)several cosmetic repairs

We understand we did not buy a "double the price" coach....and like most things this complicated new have some issues! We did not trust having several of the major things(after reading several threads)fixed with other shops...We wanted Thor folks and willing to make the long drive!

We took the palazzo tour( over an hour long...and VERY well worth it) plus the boys called it "how it's made" tour/like the tv show! We did NOT realize it wasn't close to the service center...it's over 25 minutes away! DO THIS TOUR...IT OPENS YOUR EYES! Tried to take photos of items I could not see behind on coach....for further personal service/upgrades at a later date. (You can walk, talk and touch anything and everything on this tour). We had a tour of about 25( however that's not normal)...sometimes it's only you and your crew going through the tour. We got the benefit on going with a couple upper management service people with Thor and a insurance group! Learned lots from these guys and asked many questions! Learned the
Knocking behind the drives head is a known and fixable problem they've had(and said that a sleeve needs to be added to the motor for slide out in that area...which deadens that noise).
By the way...the line finishes 5 coaches a day(25 a week)

I learned on this tread that going to the RV museum is something to do while there in Elkhart....And my family loved it(spent 4 hours there) and it only cost a family total of $25 dollars...well, well worth it.

If you have any questions about Elkhart or tour....let me know!
Ps: I wrote all this and thought it would be good on one other thread...so I will copy and paste to "Palazzo" tread as well.

[Redridge]

Thank You for the update... looking forward to the tour and museum, sounds like fun.

I will be going solo (with a toad) for the first time. Will prob take me 2 days to get there.

[Ridinbear]

Originally Posted by Palazzoteam

Well we arrived in Elkhart Monday morning as scheduled! Another Palazzo(folks not familiar with IRV2)was in the waiting area already before us(Steve Reed) ended up helping them and we had a technician named Jim Hager go over our check list with us! Here are some of the bigger issues we drove the 1700 miles for: 1)coach leaves black residue after driving for a bit, kids socks get black when walking in coach. 2)the water line to the ice maker fell off and when the ice maker kicks on it leaks behind the refer. 3)warped bunk bed folding doors, won't keep shut. 4)knocking noise above head when driving and slide outs are in(had a Thor rep of the tour with us and several other insurance people) more about this later! 5)AGS not working properly(and have done all the items listed in many post) 6)touch anything metal around coach and get a continues shock....not grounded correctly 7)floor pops in several places on front of coach. 8)all 4 fenders around wheel wells pop out 9)several cosmetic repairs We understand we did not buy a "double the price" coach....and like most things this complicated new have some issues! We did not trust having several of the major things(after reading several threads)fixed with other shops...We wanted Thor folks and willing to make the long drive! We took the palazzo tour( over an hour long...and VERY well worth it) plus the boys called it "how it's made" tour/like the tv show! We did NOT realize it wasn't close to the service center...it's over 25 minutes away! DO THIS TOUR...IT OPENS YOUR EYES! Tried to take photos of items I could not see behind on coach....for further personal service/upgrades at a later date. (You can walk, talk and touch anything and everything on this tour). We had a tour of about 25( however that's not normal)...sometimes it's only you and your crew going through the tour. We got the benefit on going with a couple upper management service people with Thor and a insurance group! Learned lots from these guys and asked many questions enough! Learned the Knocking behind the drives head is a known and fixable problem they've had(and said that a sleeve needs to be added to the motor for slide out in that area...which deadens that noise). By the way...the line finishes 5 coaches a day(25 a week) I learned on this tread that going to the RV museum is something to do while there in Elkhart....And my family loved it(spent 4 hours there) and it only cost a family total of $25 dollars...well, well worth it. If you have any questions about Elkhart or tour....let me know! Ps: I wrote all this and thought it would be good on one other thread...so I will copy and paste to "Palazzo" tread as well.

I also have that knocking noise from wall at slide behind the drivers seat. I had some noise from my overhead bunk but fixed that. I assume the slide motor is knocking as you reported.

[Palazzoteam]

Originally Posted by Ridinbear

I also have that knocking noise from wall at slide behind the drivers seat. I had some noise from my overhead bunk but fixed that. I assume the slide motor is knocking as you reported.

Regarding overhead bunk......we turn the key over and move it up or down(a millimeter) to stop that squeaking! We realize that the pins should be in.....but when that noise starts it's a bit annoying! We were told that the covering that helps the knocking from the slide motor is not a fix that's super easy. We meet with Steve and the service guys tomorrow to go over our list and do a walk through.....they close at 3pm(and I'm afraid I'm going to be keeping them a bit longer than that...BOTH PLAZZOBLUES and I!

[TK IV]

There are two excellent videos on you tube about how to use the onboard air compressor to inflate our tires. The first is "How To: Inflate High Pressure RV tires" made by RV geeks. I don't know if the following link will work but you can google it. Be sure to watch the Update video also.

HOW TO: Inflate High Pressure RV Tires - YouTube

[TK IV]

That was easy to imbed the video. Here is the update

UPDATE: High Pressure RV Tire Inflation - YouTube

[Indy1951]

Started waxing the RV yesterday and when I got to the rear I noticed the molding pulling away from where the rear cap attaches to the main body. I removed the rubber molding and found 8 screws where broke off. I am going to replace them with stainless steel screws. Now for the million dollar question.
WHY!!!

[Berlin Kid]

Originally Posted by Indy1951

Started waxing the RV yesterday and when I got to the rear I noticed the molding pulling away from where the rear cap attaches to the main body. I removed the rubber molding and found 8 screws where broke off. I am going to replace them with stainless steel screws. Now for the million dollar question. WHY!!!

Over torqued???

[HVAC Bill]

Originally Posted by Indy1951

Started waxing the RV yesterday and when I got to the rear I noticed the molding pulling away from where the rear cap attaches to the main body. I removed the rubber molding and found 8 screws where broke off. I am going to replace them with stainless steel screws. Now for the million dollar question. WHY!!!

The same thing happened to mine at the driver side front, dealer made repairs and when I got it back and washed it, I found spider cracks at the top near the marker lights. Now I have scheduled for that to be fixed. As for why, Thor is using low grade screws, or over tightening them. I have found other screw heads in the coach, and from my experience I think they got a deal on some screws. :/

2013 Palazzo 33.3

[Indy1951]

Originally Posted by Berlin Kid

Over torqued???

I have to agree with you and HVAC Bill. I think the screws are cheap and couple that with some assembler who doesn't have a clue on what taking pride in one's workmanship means leaves nothing but a frustrated consumer.

[Ridinbear]

Originally Posted by Indy1951

Started waxing the RV yesterday and when I got to the rear I noticed the molding pulling away from where the rear cap attaches to the main body. I removed the rubber molding and found 8 screws where broke off. I am going to replace them with stainless steel screws. Now for the million dollar question. WHY!!!

I had all rear ladder screws stripped (heads), the dealer replaced the whole ladder, resealed and used new screws. I agree workers quality was suffering that day.

[BoDu]

Taylorgso has posted of his furnace fan disintegrating. I have now had the same experience. I found this week that my furnace would not continuously fire and thought it was some type gas feed issue. However Thor directed us to a nearby service facility and they discovered that the fan was shredded. I think it is plastic as I was finding 3-4 inch plastic shards when I removed the outside cover. The service facility fixed this in one day and I am back in business. I did notice when I removed the furnace cover outside that one of the four screws had been sheared off as others have mentioned. The service facility also told me that I have a problem with my LP shutoff valve. I will wait until my trip to Elkhart to have this dealt with.

[Gingerela]

Originally Posted by BoDu

Taylorgso has posted of his furnace fan disintegrating. I have now had the same experience. I found this week that my furnace would not continuously fire and thought it was some type gas feed issue. However Thor directed us to a nearby service facility and they discovered that the fan was shredded. I think it is plastic as I was finding 3-4 inch plastic shards when I removed the outside cover. The service facility fixed this in one day and I am back in business. I did notice when I removed the furnace cover outside that one of the four screws had been sheared off as others have mentioned. The service facility also told me that I have a problem with my LP shutoff valve. I will wait until my trip to Elkhart to have this dealt with.

It frightens me to think that I wouldn't even know if I had these issues! How would I even know to check?