Palazzo Owners

[gmadams]

Originally Posted by gramps2578

I had to take the Palazzo to the dealer on Friday because of a rattling noise coming from the living room slide directley behind the drivers seat and at the other end by the TV.They determined at the time it was vibration coming from the rod that holds the motor that operates the slide. They tried installing a piece of foam pipe insulation around the rod and the also said the motor was offset a little bit so that was readjusted. They test drove the MH for about five miles and it seemed to have corrected the problem. I left the dealer and headed for home which is 180 miles away and after about 25 miles all the noises were back again. I was not going to turn around because i figure it's going to be a case of trial and error as to finding the problem. I will call them on Monday and let them know the problem is still there and to find out what the next move will be.Has anyone had this problem and if so what is the solution ? Hope some one out there has an answer as the noise is very irritating and DW is upset because with only 2100 miles and already we are having problems

Gramps2578
Jim & Rita
2013 palazzo 33.1

Mine isn't a rattling but more of a popping and cracking sound. I haven't had the dealer take a look at it yet. I am considering going up to IN to have Thor see what the problem is but I will probably wait until next spring.

[tcopeland]

Originally Posted by gmadams

Mine isn't a rattling but more of a popping and cracking sound. I haven't had the dealer take a look at it yet. I am considering going up to IN to have Thor see what the problem is but I will probably wait until next spring.

Had the same issue. I took the mh to the dealer.
They called Thor for a fix. The same issue has been reported before by other owners.
My dealer has fixed the issue. Don't have the details on the fix but it only took a couple hours to fix. something about a block in the slide mechanism.
Suggest you call Thor or have the dealer call.

[pjohnmiller]

Originally Posted by gramps2578

I had to take the Palazzo to the dealer on Friday because of a rattling noise coming from the living room slide directley behind the drivers seat and at the other end by the TV.They determined at the time it was vibration coming from the rod that holds the motor that operates the slide. They tried installing a piece of foam pipe insulation around the rod and the also said the motor was offset a little bit so that was readjusted. They test drove the MH for about five miles and it seemed to have corrected the problem. I left the dealer and headed for home which is 180 miles away and after about 25 miles all the noises were back again. I was not going to turn around because i figure it's going to be a case of trial and error as to finding the problem. I will call them on Monday and let them know the problem is still there and to find out what the next move will be.Has anyone had this problem and if so what is the solution ? Hope some one out there has an answer as the noise is very irritating and DW is upset because with only 2100 miles and already we are having problems

Gramps2578
Jim & Rita
2013 palazzo 33.1

I had a noise in the same area and it turned out to be the dinet table. When in travel I lower it down to the bed position and that took care of the rattle.

[Butte64]

Another minor source of rattle is the shower door, resolve with some small pieces of round insulation foam in the hinge side.

[pjohnmiller]

add me to the list. we have a 33.1

[TheArnolds]

Originally Posted by pjohnmiller

add me to the list. we have a 33.1

Welcome to iRV2 and congrats on your new Palazzo!

[Butte64]

Originally Posted by pjohnmiller

add me to the list. we have a 33.1

Nice color! What are your interior colors?

[gmadams]

Originally Posted by pjohnmiller

add me to the list. we have a 33.1

DONE! And Welcoime to the site and to the ownership of your Palazzo. I still love mine!

Gary

[Butte64]

If you did not get the Freightliner service card with the built in USB drive full of valuable information it is because they ran short. Rhonda at FL told me they are mailing them out about 90-120 days after they receive your registration. So I hope to get mine around Christmas.

See below if you don't know what I am referring to.

If you already have one of these cards I would be interested in knowing if there is anything on it that is not in the Owners Manual or online. Maybe it will take care of some of the missing manual issues.

Jerry

Freightliner Custom Chassis Corporation Expands 24/7 Direct Service with USB-Equipped Card

GAFFNEY, S.C. – April 21, 2011 –Already the only chassis manufacturer to offer 24/7 factory-direct support of its motorcoaches, Freightliner Custom Chassis Corporation (FCCC) is expanding its service with a powerful resource that customers can fit into their pockets.

Launched in early 2011, FCCC’s 24/7 Direct initiative created a constantly available, easily accessible network with the goal ofproviding customers the best possible assistance and answers to even the most complex chassis issues.

The new 24/7 Direct service cards are being mailed this month to all purchasers of new motorcoaches built on an FCCC chassis dating back to Jan. 1, 2011. They’re printed with key support contact information and the customer Vehicle Identification Number to serve as a valuable quick reference, and an embedded USB flash drive makes the card a virtual library of chassis data.

By simply flipping the drive out from one end of the card and plugging it into a computer, a customer gains access to a wealth of information including warranties, maintenance schedules, EPA 2010 emission technology featuring selective catalytic reduction (SCR), vendor categories, website links and entire user manuals. Plus, with a gigabyte of memory on board, there’s plenty of room for additional downloads and updates, enabling customers to utilize the USB for personal storage.

“FCCC wanted to develop a resource that would enable our customers to easily access all of the essential information they need about their chassis,” said Dave Hoover, senior manager of Customer Support at FCCC. “The 24/7 Direct card and USB drive is compact, but it contains volumes of information that will be important to our customers.

This is just another example of FCCC’s commitment to our customers and furthers our ‘Driven By You’ mission. And with our around-the-clock direct access to FCCC chassis experts, the 24/7 Direct program offers an unparalleled support system, no matter where our customers are on North America’s roads.”

FCCC’s customer assistance phone line (1-800-FTL-HELP) is staffed 24 hours a day, seven days a week by a team of well-qualified customer service advisors who all have hands-on plant experience and boast an average experience level of 16 years. To complement their expertise, on-the-ground support can be found at more than 400 FCCC service locations in North America. More than 90 of those locations are also part of the Freightliner Oasis Network, a group of dealerships across the country dedicated to serving FCCC RV customers.

The Freightliner Oasis Network is specifically tailored to the RV customer. Each service location has specially trained RV service technicians, separate bays for RV service, secure parking for RV customers and additional amenities specifically for RV owners.

[Sandee01]

Originally Posted by tcopeland

Had the same issue. I took the mh to the dealer.
They called Thor for a fix. The same issue has been reported before by other owners.
My dealer has fixed the issue. Don't have the details on the fix but it only took a couple hours to fix. something about a block in the slide mechanism.
Suggest you call Thor or have the dealer call.

Have the same issue of noise and talked to Thor and they told me I had to shim the wall between the slide and the frame. I will probably shim it up later this winter without going to a dealer.

[gmadams]

Originally Posted by Sandee01

Have the same issue of noise and talked to Thor and they told me I had to shim the wall between the slide and the frame. I will probably shim it up later this winter without going to a dealer.

I used that shim device on my slide and it did not stop the creaking and popping noises.

[Butte64]

Originally Posted by gmadams

I used that shim device on my slide and it did not stop the creaking and popping noises.

Shim device?
Can you send a picture so we see what you are referring to?
How bad is the noise? I know this is subjective but I was not surprised with some noise in such a large system. In mine I hear an occasional noise with bumps or rough roads but not enough to alarm.

I use the travel bar, don't know if that makes a difference.

[gmadams]

Originally Posted by Butte64

Shim device?
Can you send a picture so we see what you are referring to?
How bad is the noise? I know this is subjective but I was not surprised with some noise in such a large system. In mine I hear an occasional noise with bumps or rough roads but not enough to alarm.

I use the travel bar, don't know if that makes a difference.

I may have used the wrong term. The travel bar is what I was referring to as the shim.

[tcopeland]

Originally Posted by Sandee01

Have the same issue of noise and talked to Thor and they told me I had to shim the wall between the slide and the frame. I will probably shim it up later this winter without going to a dealer.

Was told by our dealer/tech that Thor suggested inspecting a mounting block that is part of the slide system. The blocks have been found to be loose causing the cracking/poping sound (not a rattle).
Teck did as suggested and issue was resolved.
Don't know if this is your problem or not but sounds like the same.
Had nothing to do with the travel rod.