RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Thor Industries Owner's Forum > Palazzo Motorhomes
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-17-2013, 06:46 PM   #1
Senior Member
 
Palazzoblues's Avatar
 
Join Date: Nov 2013
Location: Raleigh, NC
Posts: 411
Palazzo Problems

I am a new and not so proud 2014 Thor Palazzo 33.2 owner. I've owned it for a week as I am already very disgusted, here's my list of problems it will be going back to Camping World to be addressed. Wish me luck!

2014 Palazzo 33.2 Problems
1. The hot water heater does not function. No water flow from hot water heater when bypass valve is set to hot water heater. On delivery, the bypass valve and entire water connection system was already replaced by Jim.
2. Hot water heater cover has a dent in it. (Needs to be replaced)
3. Paint on right side of coach just behind entry door on the dark gold colored swoop is faded and does not look completely painted as the rest of the swoop.
4. Storage bay door on right hand side, the forward door jam is missing paint.
5. None of the drawers in the kitchen will stay closed while underway.
6. Underneath the cabinet and stove there is a black bag that keeps hoses and wires when the slide is retracted and extended. This bag has tears in it and needs to be replaced as air is able to enter the coach from the outside.
7. In front of the couch and just before the bathroom entry door the floor has a pronounced squeak when walking across the floor.
8. Windshield washer fluid does not work.
9. Torn fabric behind center cushion on couch where Velcro is attached
10. Sharp metal hanging from just inside left side rear wheel well (at the rear)
11. Cabinet above and just to the left of entry door right hinge will not stay attached to the door. (I have already tried to reseat and re-screw screws into place. This did not fix that problem.)
12. Daytime and night blind will not retract in dining area on the right hand side. (I have tried to adjust to no avail.)
13. Front roof air conditioner has a broken fin on the filter cover. (cover needs to be replaced)
14. RV Gas heater vent on the outside of coach needs to have the exhaust port straightened or replaced as the fit and finish is very poor.
15. Upper rear large slide out gear teeth are becoming more and more warn with metal shavings falling off. This needs to be replaced.
16. Inside rubber weather strip on large slide out in the front at the upper motor and gear assembly is already torn and getting worse. Entire rubber weather strip needs to be replaced.
17. Cabinet door handle for cabinet to the right of entry door above the couch will not stay screwed into cabinet.
18. Some of the screws that hold aluminum metal plates onto bottom side of large slide are not secured to the (floor underneath slide). These screws turn freely and some are about to fall out.
Palazzoblues is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 11-17-2013, 07:58 PM   #2
Senior Member
 
mikebrls's Avatar
 
Evergreen Owners Club
Join Date: Nov 2012
Location: W palm beach ,Fl
Posts: 642
Welcome to the wonderful world of buying a new rv .

It all sound like small stuff ,that once fixed you will be good to go

good luck
mike
__________________
Mike , Fre & daughter Kimberly , 2 dog's name Marly & Zorra , 2014 Palazzo 33.3 , Jetta TDI & Acme tow dolly ,Goodsams, Koa , Still learning
mikebrls is offline   Reply With Quote
Old 11-18-2013, 06:59 AM   #3
Senior Member
 
gmadams's Avatar
 
Thor Owners Club
Freightliner Owners Club
Join Date: Aug 2011
Location: Jamestown, NC
Posts: 1,579



Sorry to hear about your issues.
__________________
Gary and Kay & Chipper
2018 Thor Tuscany 38SQ
2019 Ford Ranger XLT Super Crew
gmadams is offline   Reply With Quote
Old 11-18-2013, 07:06 AM   #4
Senior Member
 
Palazzoblues's Avatar
 
Join Date: Nov 2013
Location: Raleigh, NC
Posts: 411
Quote:
Originally Posted by mikebrls View Post
Welcome to the wonderful world of buying a new rv .

It all sound like small stuff ,that once fixed you will be good to go

good luck
mike
Oh, this is not my first new RV. But by far, the worst quality control and workmanship I have ever seen. I might add, the most expensive. Do more expensive RV's come with more problems? It sure seems that way. I've owned a Fleetwood, no problems what so ever. Then I went to my first Keystone Fifth wheel, some minor issues. Then to a toy hauler by Keystone with some problems. Now the Thor, most problems I have ever had to deal with. So far so good on the Freightliner Chassis and Cummins. I guess only miles will tell the story on that. However, the rest of the coach...
Palazzoblues is offline   Reply With Quote
Old 11-18-2013, 07:07 AM   #5
Senior Member
 
Palazzoblues's Avatar
 
Join Date: Nov 2013
Location: Raleigh, NC
Posts: 411
Quote:
Originally Posted by gmadams View Post



Sorry to hear about your issues.
Thanks! I think prayers are in order.
Palazzoblues is offline   Reply With Quote
Old 11-18-2013, 06:39 PM   #6
Senior Member
 
mikebrls's Avatar
 
Evergreen Owners Club
Join Date: Nov 2012
Location: W palm beach ,Fl
Posts: 642
Quote:
Originally Posted by Palazzoblues View Post
Oh, this is not my first new RV. But by far, the worst quality control and workmanship I have ever seen. I might add, the most expensive. Do more expensive RV's come with more problems? It sure seems that way. I've owned a Fleetwood, no problems what so ever. Then I went to my first Keystone Fifth wheel, some minor issues. Then to a toy hauler by Keystone with some problems. Now the Thor, most problems I have ever had to deal with. So far so good on the Freightliner Chassis and Cummins. I guess only miles will tell the story on that. However, the rest of the coach...
sorry that you have so many problems . I had a few small stuff go wrong but all looking good now , I just wish I had more time to use it
__________________
Mike , Fre & daughter Kimberly , 2 dog's name Marly & Zorra , 2014 Palazzo 33.3 , Jetta TDI & Acme tow dolly ,Goodsams, Koa , Still learning
mikebrls is offline   Reply With Quote
Old 11-18-2013, 08:04 PM   #7
Senior Member
 
HVAC Bill's Avatar
 
Join Date: Oct 2013
Posts: 284
I just found a problem, the front cap clip on the drivers side is separating. The caulked seam on the roof has a gap. Thor told me to take to a factory approved dealer nearby for repairs. I have plans for Thanksgiving week, will take when I get back and fill you all in.
Attached Thumbnails
Click image for larger version

Name:	image-2058691525.jpg
Views:	180
Size:	367.8 KB
ID:	50256   Click image for larger version

Name:	image-2018204566.jpg
Views:	182
Size:	224.5 KB
ID:	50257  

Click image for larger version

Name:	image-3881719823.jpg
Views:	181
Size:	242.7 KB
ID:	50258   Click image for larger version

Name:	image-1102014299.jpg
Views:	188
Size:	374.0 KB
ID:	50259  

HVAC Bill is offline   Reply With Quote
Old 11-19-2013, 04:51 PM   #8
Senior Member
 
Palazzoblues's Avatar
 
Join Date: Nov 2013
Location: Raleigh, NC
Posts: 411
Quote:
Originally Posted by HVAC Bill View Post
I just found a problem, the front cap clip on the drivers side is separating. The caulked seam on the roof has a gap. Thor told me to take to a factory approved dealer nearby for repairs. I have plans for Thanksgiving week, will take when I get back and fill you all in.
Bill,

That's not good. Is that the rear cap separating too?
Palazzoblues is offline   Reply With Quote
Old 11-19-2013, 07:47 PM   #9
Senior Member
 
HVAC Bill's Avatar
 
Join Date: Oct 2013
Posts: 284
No, just the driver side front. Taking to Freightliner tomorrow to check out front end rattle when I hit bumps in the road.
HVAC Bill is offline   Reply With Quote
Old 11-20-2013, 12:41 PM   #10
Senior Member
 
HVAC Bill's Avatar
 
Join Date: Oct 2013
Posts: 284
Freightliner found a loose shock and took care for front rattle noise, when I got into my coach this morning after a night of rain, I found 3-4 steams of water coming from under the main slide? I am praying it was from the truck wash using power washer to rinse unit. I know that is not likely but I can hope for the best. I could not see any areas where the water would have came from? Anyone had this issue?

2013 Palazzo 33.3
HVAC Bill is offline   Reply With Quote
Old 11-20-2013, 02:36 PM   #11
Senior Member
 
tcopeland's Avatar
 
Thor Owners Club
Freightliner Owners Club
Carolina Campers
Join Date: Feb 2011
Location: Jacksonville, NC
Posts: 1,322
Quote:
Originally Posted by HVAC Bill View Post
Freightliner found a loose shock and took care for front rattle noise, when I got into my coach this morning after a night of rain, I found 3-4 steams of water coming from under the main slide? I am praying it was from the truck wash using power washer to rinse unit. I know that is not likely but I can hope for the best. I could not see any areas where the water would have came from? Anyone had this issue? 2013 Palazzo 33.3
Had the same while using a pressure washer. Don't use that anymore to wash the rig. No issue since.
__________________
Tom MGYSGT USMC (Ret)
2016 THOR Tuscany XTE 36MQ
2011 Jeep Wrangler Unlimited
tcopeland is offline   Reply With Quote
Old 11-20-2013, 02:48 PM   #12
Senior Member
 
toneumanns's Avatar
 
Join Date: Jul 2011
Posts: 792
I'm always puzzled on how many of you think that numerous defects on a new RV is acceptable. This industry needs to do some serious soulsearching.
__________________
2011 Itasca Suncruiser, Jeep Grand Cherokee toad
MSgt retired USAF 1988, AA retired 2005
toneumanns is offline   Reply With Quote
Old 11-20-2013, 07:50 PM   #13
Senior Member
 
tcopeland's Avatar
 
Thor Owners Club
Freightliner Owners Club
Carolina Campers
Join Date: Feb 2011
Location: Jacksonville, NC
Posts: 1,322
Quote:
Originally Posted by toneumanns View Post
I'm always puzzled on how many of you think that numerous defects on a new RV is acceptable. This industry needs to do some serious soulsearching.
Don't believe anyone accepts defects. Trick is not let it get you down and work through issues with your mind still in tack.
__________________
Tom MGYSGT USMC (Ret)
2016 THOR Tuscany XTE 36MQ
2011 Jeep Wrangler Unlimited
tcopeland is offline   Reply With Quote
Old 11-24-2013, 04:44 PM   #14
Senior Member
 
Palazzoblues's Avatar
 
Join Date: Nov 2013
Location: Raleigh, NC
Posts: 411
We are way beyond a defect now!!!!!!!!!!!!!!!!!!!!!

Palazzoblues is offline   Reply With Quote
Reply

Tags
thor



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -6. The time now is 12:12 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.