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06-15-2014, 07:44 PM
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#1
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Registered User
Join Date: Oct 2013
Posts: 63
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Thor service center experience
Just finished five days at the Thor service center facility in Elkhart. Met BoDu and HDRoadking and wives while there . Our MH is an early 2014 model which suffered from many of the 2013 issues as well as it's own particular problems. Although we drove it to the Canadian Maritimes last summer, its problems were identified early on and it had already spent close to six weeks at various dealers around the country. Will not bore you with all the details. We were anxious to have the techs at the source have a good look at the MH although an 1100 mile trip and five nights in a service center parking lot were not high on our bucket list.
We are happy to say that our requested repair list which was long and complicated was addressed on every level. Adjustments, repairs and modifications were accomplished and even things which we had not identified were taken care of. The technicians here are knowledgeable, experienced, resourceful and a pleasure to work with. Steve Reed is a wealth of information and runs a great service center. We should all be thankful he is on Thor's payroll.
We stayed the full five nights in the MH while it was being serviced. For us it was good to be on hand while work was being done as there were certain times when the techs needed our input. The opportunity to share experiences and information with other owners was invaluable. Some of those discussions are detailed elsewhere on the site. Two waiting areas are available, one at the facility and a much larger one across the road. If you have dogs with you, you may be happier across the road. There is plenty to do in Elkhart and the surrounding areas...RV museum, Shipshewana and the Amish country, Notre Dame, flea markets, antique shops, parks etc.
In a perfect RV world this trip would never have been made. However, having committed to the purchase and use of a Palazzo, we are happy that we made the trip to Elkhart and had the opportunity for the service center to make it the coach it should have been in the first place.
Again, hats off and our thanks to the staff at the service center.
Thanks for reading this. If you have any questions, we will try to answer them.
Bill and Pat
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06-16-2014, 09:47 AM
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#2
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Senior Member
Damon Owners Club Ford Super Duty Owner
Join Date: Apr 2011
Posts: 500
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We, too, had a rewarding experience at the repair facility. We had the windshield on our Challenger replace along with some other minor issues. Steve Reed and the techs. deserve a lot of credit for addressing the Thor customers' needs in a efficient and professional manner. Bronk (Ron Cousins)
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06-16-2014, 03:33 PM
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#3
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Senior Member
Join Date: Aug 2013
Posts: 485
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Thor service center experience
Quote:
Originally Posted by RV8
Just finished five days at the Thor service center facility in Elkhart. Met BoDu and HDRoadking and wives while there . Our MH is an early 2014 model which suffered from many of the 2013 issues as well as it's own particular problems. Although we drove it to the Canadian Maritimes last summer, its problems were identified early on and it had already spent close to six weeks at various dealers around the country. Will not bore you with all the details. We were anxious to have the techs at the source have a good look at the MH although an 1100 mile trip and five nights in a service center parking lot were not high on our bucket list.
We are happy to say that our requested repair list which was long and complicated was addressed on every level. Adjustments, repairs and modifications were accomplished and even things which we had not identified were taken care of. The technicians here are knowledgeable, experienced, resourceful and a pleasure to work with. Steve Reed is a wealth of information and runs a great service center. We should all be thankful he is on Thor's payroll.
Again, hats off and our thanks to the staff at the service center.
Bill and Pat
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We too were at the Thor service center with RV8 and our experience was exactly the same. Everything we asked was repaired or resolved and many things that were not on the list were handled. We could not have had any better experience. I find it amazing the level of service the Thor service center provides. The only restraint seems to be time. They do try to get you out by Friday.
We also got an additional benefit. New friends.
If you can possibly make the trip, do it. This trip should be on the to do list of every Thor owner.
Sent from my iPad using iRV2 - RV Forum
__________________
Bob
2014 Palazzo 33.2
2015 Jeep Rubicon Hard Rock
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06-16-2014, 07:55 PM
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#4
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Senior Member
Thor Owners Club Freightliner Owners Club
Join Date: Sep 2013
Location: Youngsville, LA
Posts: 573
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Quote:
Originally Posted by HDRoadking
We too were at the Thor service center with RV8 and our experience was exactly the same. Everything we asked was repaired or resolved and many things that were not on the list were handled. We could not have had any better experience. I find it amazing the level of service the Thor service center provides. The only restraint seems to be time. They do try to get you out by Friday.
We also got an additional benefit. New friends.
If you can possibly make the trip, do it. This trip should be on the to do list of every Thor owner.
Sent from my iPad using iRV2 - RV Forum
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What were some of the things not on your list that were repaired?? Still working on my list for august appointment.
__________________
Billy and Danielle
2013 Thor Palazzo 33.3
2019 Jeep Wrangler Unlimited Rubicon
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06-16-2014, 08:00 PM
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#5
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Senior Member
Winnebago Owners Club
Join Date: Apr 2013
Posts: 1,061
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Too bad they can't build them right THE FIRST TIME!
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06-16-2014, 08:50 PM
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#6
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Registered User
Join Date: Oct 2013
Posts: 63
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Thor service center experience
Wstrace3
Item not on list taken care of--beefed up engine compartment seal.
Alpha99
Have been reading over on the Winnebago section. Seems that no company has a perfect build record on every product line.
All I'm saying is my coach had issues and Thor took care of all of them with no hassle in a timely and workman like fashion. After owning eight different rvs of all sorts--an A, 5ers, C, B, pup and camp mobile--over the last 40 years, I can tell you from experience that that is a rare occurrence.
I am well pleased with my Palazzo and the way Thor has treated me.
Travel safe
Bill
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06-17-2014, 07:47 AM
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#7
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Senior Member
Join Date: Sep 2012
Posts: 1,562
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Quote:
Originally Posted by RV8
Wstrace3
Item not on list taken care of--beefed up engine compartment seal.
Alpha99
Have been reading over on the Winnebago section. Seems that no company has a perfect build record on every product line.
All I'm saying is my coach had issues and Thor took care of all of them with no hassle in a timely and workman like fashion. After owning eight different rvs of all sorts--an A, 5ers, C, B, pup and camp mobile--over the last 40 years, I can tell you from experience that that is a rare occurrence.
I am well pleased with my Palazzo and the way Thor has treated me.
Travel safe
Bill
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Same here, our 33.3 has been awesome!... they do step up to the plate when you give them the chance.
__________________
Ferdinand,
2014 Thor Palazzo 33.3 (Melody), Folkstone
2017 Jeep Rubicon, Ready Brute Elite & Currie Ent Baseplate
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06-17-2014, 05:19 PM
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#8
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Senior Member
Join Date: Aug 2013
Posts: 485
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Quote:
Originally Posted by wstrace3
What were some of the things not on your list that were repaired?? Still working on my list for august appointment.
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My tech did not like the weather stripping around my slide, so,he replaced it. He heard a funny noise under the dash and checked it out. He put all of the plumbing under pressure to look for leaks. He put velcro on the strip above the microwave. Those are just things I know about, because I don't actually have the paperwork yet. They will email it to me.
Bob
Sent from my iPad using iRV2 - RV Forum
__________________
Bob
2014 Palazzo 33.2
2015 Jeep Rubicon Hard Rock
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06-17-2014, 05:21 PM
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#9
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Senior Member
Thor Owners Club Ford Super Duty Owner
Join Date: Apr 2012
Location: Wherever the rig is parked
Posts: 8,092
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Very good to know. I have a June 30th appointment.
__________________
Bruce Dickson 2013 Thor Challenger 37GT, 5 Star Tune, Safe-T-Plus Steering Control with Air Trim, Roadmaster front and rear Sway Bars, SuperSteer rear Track Bar, Crossfires, 2018 Honda CRV . Full timers since Jan 2012.
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06-17-2014, 08:51 PM
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#10
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Senior Member
Thor Owners Club Freightliner Owners Club
Join Date: Sep 2013
Location: Youngsville, LA
Posts: 573
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Quote:
Originally Posted by HDRoadking
My tech did not like the weather stripping around my slide, so,he replaced it. He heard a funny noise under the dash and checked it out. He put all of the plumbing under pressure to look for leaks. He put velcro on the strip above the microwave. Those are just things I know about, because I don't actually have the paperwork yet. They will email it to me.
Bob
Sent from my iPad using iRV2 - RV Forum
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Good to know.. I'll keep working on list.
__________________
Billy and Danielle
2013 Thor Palazzo 33.3
2019 Jeep Wrangler Unlimited Rubicon
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06-18-2014, 03:48 PM
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#11
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Senior Member
Join Date: Sep 2012
Posts: 1,562
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what is velcro on the strip above the micorwave?
__________________
Ferdinand,
2014 Thor Palazzo 33.3 (Melody), Folkstone
2017 Jeep Rubicon, Ready Brute Elite & Currie Ent Baseplate
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06-18-2014, 03:59 PM
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#12
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Senior Member
Join Date: Aug 2013
Posts: 485
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Quote:
Originally Posted by Redridge
what is velcro on the strip above the micorwave?
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There is a wood panel above the microwave about 2 inches wide. It is not glue in because they may need to remove it for access to the microwave. Friction is what holds it there, except mine worked out once. Mine now has a strip of Velcro holding it.
Sent from my iPad using iRV2 - RV Forum
__________________
Bob
2014 Palazzo 33.2
2015 Jeep Rubicon Hard Rock
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06-18-2014, 05:09 PM
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#13
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Senior Member
Join Date: Dec 2000
Location: Weatherford, Tx 76086 USA
Posts: 1,715
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Quote:
Originally Posted by alpha99
Too bad they can't build them right THE FIRST TIME!
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that's what I was wondering, also
__________________
Ernie Ekberg
Foretravel
Mineral Wells, Texas
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06-18-2014, 08:52 PM
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#14
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Registered User
Join Date: Oct 2013
Posts: 63
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Thor service center experience
Ernie
Since I started this thread, I feel obligated to respond. Positive comments and suggestions are far more useful than negative comments about someone else's choice of a motorhome. With all of the experience you seem to have with motorhome renovations and fixes (yes! I do read all over IRV2) the Palazzo group would be far better off if you had offered us some advice on RVflooring.
You never know when some of us might be in Weatherford and need to upgrade our linoleum.
Bill
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