Thor service center experience

[RV8]

Just finished five days at the Thor service center facility in Elkhart. Met BoDu and HDRoadking and wives while there . Our MH is an early 2014 model which suffered from many of the 2013 issues as well as it's own particular problems. Although we drove it to the Canadian Maritimes last summer, its problems were identified early on and it had already spent close to six weeks at various dealers around the country. Will not bore you with all the details. We were anxious to have the techs at the source have a good look at the MH although an 1100 mile trip and five nights in a service center parking lot were not high on our bucket list.

We are happy to say that our requested repair list which was long and complicated was addressed on every level. Adjustments, repairs and modifications were accomplished and even things which we had not identified were taken care of. The technicians here are knowledgeable, experienced, resourceful and a pleasure to work with. Steve Reed is a wealth of information and runs a great service center. We should all be thankful he is on Thor's payroll.

We stayed the full five nights in the MH while it was being serviced. For us it was good to be on hand while work was being done as there were certain times when the techs needed our input. The opportunity to share experiences and information with other owners was invaluable. Some of those discussions are detailed elsewhere on the site. Two waiting areas are available, one at the facility and a much larger one across the road. If you have dogs with you, you may be happier across the road. There is plenty to do in Elkhart and the surrounding areas...RV museum, Shipshewana and the Amish country, Notre Dame, flea markets, antique shops, parks etc.

In a perfect RV world this trip would never have been made. However, having committed to the purchase and use of a Palazzo, we are happy that we made the trip to Elkhart and had the opportunity for the service center to make it the coach it should have been in the first place.

Again, hats off and our thanks to the staff at the service center.

Thanks for reading this. If you have any questions, we will try to answer them.

Bill and Pat

[bronk]

We, too, had a rewarding experience at the repair facility. We had the windshield on our Challenger replace along with some other minor issues. Steve Reed and the techs. deserve a lot of credit for addressing the Thor customers' needs in a efficient and professional manner. Bronk (Ron Cousins)

[HDRoadking]

Originally Posted by RV8

Just finished five days at the Thor service center facility in Elkhart. Met BoDu and HDRoadking and wives while there . Our MH is an early 2014 model which suffered from many of the 2013 issues as well as it's own particular problems. Although we drove it to the Canadian Maritimes last summer, its problems were identified early on and it had already spent close to six weeks at various dealers around the country. Will not bore you with all the details. We were anxious to have the techs at the source have a good look at the MH although an 1100 mile trip and five nights in a service center parking lot were not high on our bucket list.



We are happy to say that our requested repair list which was long and complicated was addressed on every level. Adjustments, repairs and modifications were accomplished and even things which we had not identified were taken care of. The technicians here are knowledgeable, experienced, resourceful and a pleasure to work with. Steve Reed is a wealth of information and runs a great service center. We should all be thankful he is on Thor's payroll.



Again, hats off and our thanks to the staff at the service center.






Bill and Pat

We too were at the Thor service center with RV8 and our experience was exactly the same. Everything we asked was repaired or resolved and many things that were not on the list were handled. We could not have had any better experience. I find it amazing the level of service the Thor service center provides. The only restraint seems to be time. They do try to get you out by Friday.

We also got an additional benefit. New friends.

If you can possibly make the trip, do it. This trip should be on the to do list of every Thor owner.



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[wstrace3]

Originally Posted by HDRoadking

We too were at the Thor service center with RV8 and our experience was exactly the same. Everything we asked was repaired or resolved and many things that were not on the list were handled. We could not have had any better experience. I find it amazing the level of service the Thor service center provides. The only restraint seems to be time. They do try to get you out by Friday.

We also got an additional benefit. New friends.

If you can possibly make the trip, do it. This trip should be on the to do list of every Thor owner.



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What were some of the things not on your list that were repaired?? Still working on my list for august appointment.

[alpha99]

Too bad they can't build them right THE FIRST TIME!

[RV8]

Wstrace3
Item not on list taken care of--beefed up engine compartment seal.


Alpha99
Have been reading over on the Winnebago section. Seems that no company has a perfect build record on every product line.

All I'm saying is my coach had issues and Thor took care of all of them with no hassle in a timely and workman like fashion. After owning eight different rvs of all sorts--an A, 5ers, C, B, pup and camp mobile--over the last 40 years, I can tell you from experience that that is a rare occurrence.

I am well pleased with my Palazzo and the way Thor has treated me.

Travel safe
Bill

[Redridge]

Originally Posted by RV8

Wstrace3
Item not on list taken care of--beefed up engine compartment seal.


Alpha99
Have been reading over on the Winnebago section. Seems that no company has a perfect build record on every product line.

All I'm saying is my coach had issues and Thor took care of all of them with no hassle in a timely and workman like fashion. After owning eight different rvs of all sorts--an A, 5ers, C, B, pup and camp mobile--over the last 40 years, I can tell you from experience that that is a rare occurrence.

I am well pleased with my Palazzo and the way Thor has treated me.

Travel safe
Bill

Same here, our 33.3 has been awesome!... they do step up to the plate when you give them the chance.

[HDRoadking]

Originally Posted by wstrace3

What were some of the things not on your list that were repaired?? Still working on my list for august appointment.

My tech did not like the weather stripping around my slide, so,he replaced it. He heard a funny noise under the dash and checked it out. He put all of the plumbing under pressure to look for leaks. He put velcro on the strip above the microwave. Those are just things I know about, because I don't actually have the paperwork yet. They will email it to me.

Bob


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[bdickson]

Very good to know. I have a June 30th appointment.

[wstrace3]

Originally Posted by HDRoadking

My tech did not like the weather stripping around my slide, so,he replaced it. He heard a funny noise under the dash and checked it out. He put all of the plumbing under pressure to look for leaks. He put velcro on the strip above the microwave. Those are just things I know about, because I don't actually have the paperwork yet. They will email it to me.

Bob


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Good to know.. I'll keep working on list.

[Redridge]

what is velcro on the strip above the micorwave?

[HDRoadking]

Originally Posted by Redridge

what is velcro on the strip above the micorwave?

There is a wood panel above the microwave about 2 inches wide. It is not glue in because they may need to remove it for access to the microwave. Friction is what holds it there, except mine worked out once. Mine now has a strip of Velcro holding it.



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[Ernie Ekberg]

Originally Posted by alpha99

Too bad they can't build them right THE FIRST TIME!

that's what I was wondering, also

[RV8]

Ernie

Since I started this thread, I feel obligated to respond. Positive comments and suggestions are far more useful than negative comments about someone else's choice of a motorhome. With all of the experience you seem to have with motorhome renovations and fixes (yes! I do read all over IRV2) the Palazzo group would be far better off if you had offered us some advice on RVflooring.
You never know when some of us might be in Weatherford and need to upgrade our linoleum.

Bill