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Old 08-30-2019, 08:14 AM   #1
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Oven door glass exploded !!

2019 OUTDOORS RV 21fqs-- We were just finishing put away to leave from 3 nights camping--Around 3 am, we awoke to a sound that reminded me of the sun heating the side of the camper making the expanding sound--really didnt think twice about it.
Wife called me in to take a look at the shattered glass ,everywhere. This is just a decorative piece of smoked tempered glass. Looks to me that the door handle is mounted on the outside of the glass and the glass is glued in place. Possible that we may have bumped the handle causing a small chip in the glass, then the noise of cracking till it shattered.....my thought that in a camper,there should not be glass behind a handle that could cause a mess like this--Called my ORV dealer,and they said they will check into replacement--Warranty ??
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Old 08-30-2019, 09:33 AM   #2
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Hmm. Sounds like a bad design. We use our oven door handle all the time for dish towels. We're always lightly tugging on it or pushing on the handle when putting the dish towel back on.
Thanks for the heads up.
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Old 08-30-2019, 11:38 AM   #3
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I would take a picture and send it to Suburban. I'm sure they will help you out.
I doubt this has happened very often and they probably would want to know about it:


smcsales@suburbanmfg.com
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Old 08-31-2019, 09:10 AM   #4
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It is tempered glass so any hit to the edge will cause the whole thing to shatter in a million pieces. Shower doors do the same. Had a glass lid explode in the dishwasher at home a couple months ago, same thing. The spinning water sprayer on top hit the edge of the glass pan lid. Had to take the whole dishwasher apart to get the little glass cubes out.

Tempered glass shatters that way so the pieces are not large and sharp. Auto windshields do the same but have a piece of laminate sticking all the pieces together. Side or rear windows do not and shatter just like the glass on your oven or my pan lid.

I would guess this will not be a warranty issue since it takes a hit to the edge of the glass to make it happen but if they replace it consider it a gift.
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Old 09-17-2019, 04:32 PM   #5
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oven door glass exploded

Happy to say that CAMPING WORLD has expedited the warranty on my stove door by SUBURBAN-and i can pick it up today ! Wow i am impressed...About a week is all !! WAY TO GO CAMPING WORLD-- Not often there is good news from them >>Happy to announce it ! CASE CLOSED !
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