Community Forums

want2go · 05-05-2020, 09:22 AM

When I email trip itinerary... it just shows stops, dates, expenses.

What I really want to send is miles and hours of travel like the left side of the map shows me. And the routing map itself.

Any way to do that?

Thank you!

okcnewbie · 05-05-2020, 12:27 PM

I haven't used TW much but I think I remember the excel file output as having a bunch of data.
If that's the case you could save that and then email it.

want2go · 05-05-2020, 12:46 PM

Quote:

Originally Posted by okcnewbie

I haven't used TW much but I think I remember the excel file output as having a bunch of data.
If that's the case you could save that and then email it.

Thanks!
I'll try that!

want2go · 05-05-2020, 01:04 PM

Quote:

Originally Posted by okcnewbie

I haven't used TW much but I think I remember the excel file output as having a bunch of data.
If that's the case you could save that and then email it.

Well...
I tried that option...

it said "error 500"
then it erased all the stops on my 3700 mile trip I had just planned.
now I have the trip name and mileage total at bottom... and no stops.
yikes...
not good.

okcnewbie · 05-05-2020, 01:19 PM

Bummer. One of the experts will help soon hopefully.
I remember something about clearing cache and maybe refreshing the page but keep following my advice and your whole computer might crash soon.

Sue46 · 05-05-2020, 01:50 PM

We can get your trip back from our backups, please submit a ticket with the trip name.

Has the 500 error continued? That is a server error. If it has continued please let me know what system and browser.

want2go · 05-05-2020, 08:50 PM

Quote:

Originally Posted by okcnewbie

Bummer. One of the experts will help soon hopefully.
I remember something about clearing cache and maybe refreshing the page but keep following my advice and your whole computer might crash soon.

ha! it's okay. Just making tenative trips and learning this system. And just as you say... Sue is already here to help! Thanks for trying!

Quote:

Originally Posted by Sue46

We can get your trip back from our backups, please submit a ticket with the trip name.

Has the 500 error continued? That is a server error. If it has continued please let me know what system and browser.

Thanks Sue, I'll let you know if it keeps up. I'll submit the ticket too. Thanks for responding!