Originally Posted by bjohnsonmn
I am having a similar issue as well.
The map layers are not showing up. The app is erroring out (looks like the API to HERE is flaking out). I am getting the Orange Box with failed to connect to route, show clusters, etc. I work for a company that uses map APIs and this looks like a potential API issue.
Technical Details: Same browser that worked the other day, Same issues when using "In Private browsing", same issue with all protections and cookie blocking off. I've also tried IE 11, and that definitely doesn't work.
Have you tried accessing the service at different times per day, or per week? I don't have any inside knowledge but that error sure sounds like a time-out error of the kind when their back-end servers are at or exceeding max capacity?
Just curious, but can you try it with the Brave browser? I say this because Brave blocks just about all activity involving tracking, marketing and spyware.
If you still get an error, and if you're on your home network, I would be curious the result if you tethered your computer to your cellphone (assuming your carrier allows you to tether). What I'm getting at is to try to eliminate potential blockers at your location, i.e. your computer network settings, your local router, and your local ISP.
It's presently 9:17am here locally, I'm using the latest Edge browser Version 91.0.864.37 (Official build) (64-bit) on Windows 10 build 19043.1023. I just logged in to Trip Wizard and accessed a previously created tentative trip which calculated and loaded within 5 seconds.