Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > CAMPING, TRAVEL and TRIP PLANNING > RV LIFE Trip Wizard - Trip Planner Topics
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 04-27-2019, 10:29 PM   #1
Junior Member
 
Join Date: Apr 2019
Posts: 8
RV Trip Wizard - No support from company ?

Hello. I subscribed for the first time this year to RV Trip Wizard. I was having problems with maps updates and sent them an email. No answer. I have another question about fuel warning which I will post in separate thread. I pressed the button within RV Trip Wizard for support and ended here. Is this the official support group for the software? Or don't they offer any support ?

Thanks.
Bill_21 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 04-28-2019, 04:22 AM   #2
RV LIFE Support Team




 
Join Date: Mar 2015
Posts: 2,966
You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
__________________
Sue

2015 Winnebago Vista 36Y + Honda CRV
RV LIFE Support Team
Sue46 is offline   Reply With Quote
Old 04-28-2019, 06:27 AM   #3
Senior Member




 
Join Date: Mar 2016
Posts: 2,960
You will likely get quicker help here. To my knowledge RVTW uses google maps, so no update is necessary. I may be mis-understanding your question.
__________________
Tim
Leesburg, FL '07 American Tradition 40Z Cummins 400 ISL
Towing a '14 Honda CRV
Both sold
2021 Vanleigh Beacon 41LKB 5th wheel
timjet is offline   Reply With Quote
Old 04-28-2019, 06:31 AM   #4
Senior Member
 
Sky_Boss's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Spartan Chassis
Join Date: Apr 2012
Location: ON THE ROAD...SOMEWHERE
Posts: 6,973
When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
__________________
Don, Sandee & GSD Zeus. Guardian GSDs Gunny (7/11/15) & Thor (5/5/15)
2006 2015 DSDP 4320 4369, FL Chassis, 2013 CR-V 2020 Jeep Overland, Blue Ox Avail, SMI AF1.
[SIGPIC][/SIGPIC]
Sky_Boss is offline   Reply With Quote
Old 04-28-2019, 06:45 AM   #5
Junior Member
 
Join Date: Apr 2019
Posts: 8
Quote:
Originally Posted by Sue46 View Post
You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.
Bill_21 is offline   Reply With Quote
Old 04-28-2019, 06:47 AM   #6
Junior Member
 
Join Date: Apr 2019
Posts: 8
Quote:
Originally Posted by Sky_Boss View Post
When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
I did figure out my problem the following day. I was adding way points to the map and the fuel cost for the entire trip was not updating. I did write to the company a question and I never got an answer. I wanted to call them. There is no phone number on the website.
Bill_21 is offline   Reply With Quote
Old 04-28-2019, 06:57 AM   #7
RV LIFE Support Team




 
Join Date: Mar 2015
Posts: 2,966
Quote:
Originally Posted by Bill_21 View Post
I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.

Most vendors have a Community Support Forum that provides support. The user population has a greater experience base overall than the vendor and a majority of the questions can be answered by others. Most people are very willing to share their knowledge and experience.
__________________
Sue

2015 Winnebago Vista 36Y + Honda CRV
RV LIFE Support Team
Sue46 is offline   Reply With Quote
Reply

Tags
trip wizard



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Community Support" link on the RV Trip Wizard site lynch763 RV LIFE Trip Wizard - Trip Planner Topics 1 10-22-2018 03:51 PM
does rv trip wizard support Canada? rscoupland RV LIFE Trip Wizard - Trip Planner Topics 5 03-19-2018 11:19 AM
Import from one users Trip wizard to my wizard JFreitas RV LIFE Trip Wizard - Trip Planner Topics 2 07-06-2017 06:22 PM
Good Company could be Great Company judgebobk Newmar Owner's Forum 49 02-02-2017 07:57 AM
Trip Planning: Basic info, apps, and RV Trip Wizard MikeGriffin Camping Locations, Plans & Trip Reports 6 12-16-2016 10:52 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 07:52 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.