Hello. I subscribed for the first time this year to RV Trip Wizard. I was having problems with maps updates and sent them an email. No answer. I have another question about fuel warning which I will post in separate thread. I pressed the button within RV Trip Wizard for support and ended here. Is this the official support group for the software? Or don't they offer any support ?
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You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
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Sue
2015 Winnebago Vista 36Y + Honda CRV
RV LIFE Support Team
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When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.
When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
I did figure out my problem the following day. I was adding way points to the map and the fuel cost for the entire trip was not updating. I did write to the company a question and I never got an answer. I wanted to call them. There is no phone number on the website.
I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.
Most vendors have a Community Support Forum that provides support. The user population has a greater experience base overall than the vendor and a majority of the questions can be answered by others. Most people are very willing to share their knowledge and experience.
__________________
Sue
2015 Winnebago Vista 36Y + Honda CRV
RV LIFE Support Team
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