Beware booking at Hilton Head RV resort

[Palmeris]

Originally Posted by jscuende

Beware booking at Hilton Head RV resort in Hilton Head SC. They have a zero tolerance for any changes inside 30 days. We had the dreaded DEF sensor breakdown and after calling them to cancel more than a week before arrival we were told it doesn’t matter, they are keeping the $500 deposit. I could understand if they lost out on revenue holding the space for us but found out they even re rented the spot so doubled their money! All other RV parks understood and where accommodating.

From their web site...

Cancellation Policy

31+ days before date of check in: 100% refund of deposit

30 days or less from date of check in: No Refund of deposit

You asked them for an exception, they said no. Now you want to disparage their business by telling others to beware that they uphold their written policy?

Originally Posted by Biljol

.....If they still refuse ask an attorney to write them a letter. With the same reasons regarding harm to the park.

Then if your really feel that they should return the deposit take it to small claims court you have at least a 50% chance of getting the 500 back plus court fees. Once you subpoena the records proving they where able to rent the spot..

And when the judge rules against you prepare to pay the court costs and the legal fees from the prevailing party. Maybe even to be counter sued for posting disparging comments intended to damage their business and reputation

[Dieselgem]

Originally Posted by jscuende

Beware booking at Hilton Head RV resort in Hilton Head SC. They have a zero tolerance for any changes inside 30 days. We had the dreaded DEF sensor breakdown and after calling them to cancel more than a week before arrival we were told it doesn’t matter, they are keeping the $500 deposit. I could understand if they lost out on revenue holding the space for us but found out they even re rented the spot so doubled their money! All other RV parks understood and where accommodating.

That happened to me when a hurricane was coming. When I called back to say that I may show up they said it was a good thing because they would have rented the spot. This after they kept my money paying in full. I thought it bad business. So you are clear, I had no issue with them keeping my money. The issue was renting the space that was paid for a second time.

[TXiceman]

We were on the coast of NC a few years ago and had a hurricane headed our way and decided to change plans and head inland which would not take us back to the coast. A site we had reserved would not refund the deposit more than a week out. Getting to ge too many places are MONEY HUNGRY and no concern for customer safety.

Ken

[Biljol]

Originally Posted by Palmeris

You asked them for an exception, they said no. Now you want to disparage their business by telling others to beware that they uphold their written policy?



And when the judge rules against you prepare to pay the court costs and the legal fees from the prevailing party. Maybe even to be counter sued for posting disparging comments intended to damage their business and reputation

I assume you own a spot there ….

There are no legal fees is a small claims court case. You may need to pay court cost if you do not prevail.

There is no protection for disparaging comments so I assume your tryin to say slander.

You can not be sued for stating what happened to yourself. The truth is the ultimate defense. If you mean Slander that is only valid it it’s un true.

IF that written policy is in violation of state law it is not a policy it is illegal and can not be in forced.

Per se
My policy is anyone who walks on the side walk in front of my house has to pay me 30$ so that’s ok because it’s my policy never mind that it’s against the law…..

Contracts must conform to state and federal law if they do not they are invalid. Therefore the payee would have damages and must be made hole.

This is once again assume SC state law is similar to AZ.

BTW I am not an attorney and this is not legal advice and just my opinion based on previous experiences I would advise anyone looking to take legal action to consult and member of the bar in the state of action.

[Bobby F]

Originally Posted by Biljol

BTW I am not an attorney and this is not legal advice and just my opinion based on previous experiences I would advise anyone looking to take legal action to consult and member of the bar in the state of action.

I am - well, was - and think you got it all exactly right.

[2cyber71]

Many parks have that policy, but also many are consider your circumstances.
I had to cancel a trip to an RV Resort that has 100% ownership, they offered to keep the money and give me a date for next yr. That was nice. It wasn’t in their policy to do that, but they did. Of course I have been going there for several trips, so they knew me. That might have had something to do with the offer.

I like Hilton Head Harbor better too.
They seem to be nicer People there.
We go there every January when it’s empty.
Nice option to Florida too
Here is a video from last January 2021

https://youtu.be/wCERkQ7ki6w

[Palmeris]

Originally Posted by Biljol

I assume you own a spot there ….

There are no legal fees is a small claims court case. You may need to pay court cost if you do not prevail.

There is no protection for disparaging comments so I assume your tryin to say slander.

You can not be sued for stating what happened to yourself. The truth is the ultimate defense. If you mean Slander that is only valid it it’s un true.

IF that written policy is in violation of state law it is not a policy it is illegal and can not be in forced.

Per se
My policy is anyone who walks on the side walk in front of my house has to pay me 30$ so that’s ok because it’s my policy never mind that it’s against the law…..

Contracts must conform to state and federal law if they do not they are invalid. Therefore the payee would have damages and must be made hole.

This is once again assume SC state law is similar to AZ.

BTW I am not an attorney and this is not legal advice and just my opinion based on previous experiences I would advise anyone looking to take legal action to consult and member of the bar in the state of action.

Your assumption is incorrect, no ownership and no interest in the business.

I also am not an attorney.

Disparagement is concerned with the publication of derogatory information about a person's title to his or her property, to his or her business in general, or anything else made for the purpose of discouraging people from dealing with the individual.

SC magistrate allows lawyers to appear on both parties behalf, my assumption would be the business would be represented by legal counsel and pursue every recourse to recoup costs incurred brought by such a frivolous lawsuit, not sure if they would be awarded them or not.

But, perhaps they would be considered in civil action when the business files suit for losses exceeding the 7500.00 small claim threshold due to the disparagement of property title? Ultimately for the judge to decide

Regarding your sidewalk example, my assumption would be that you don’t own the sidewalk, as they are typically on an easement or right of way and that you are not operating a licensed regulated business on your property to rent use of said sidewalk, so don’t see it as a valid example, per se.

I do agree with you that the OP should'nt take any legal advise from this or any internet posting and should consult an attorney if they feel they were somehow wronged in this instance.

[thegats1]

Is it just my perception that the initial post was pretty harmless? I understood it as just letting everyone know they have zero tolerance for breaking within the 30 day time frame. The initial poster hasn't said another word on this post. Seems others have taken this post over. Thanks for the information jscuende.