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Old 07-30-2021, 04:20 PM   #1
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Beware booking at Hilton Head RV resort

Beware booking at Hilton Head RV resort in Hilton Head SC. They have a zero tolerance for any changes inside 30 days. We had the dreaded DEF sensor breakdown and after calling them to cancel more than a week before arrival we were told it doesn’t matter, they are keeping the $500 deposit. I could understand if they lost out on revenue holding the space for us but found out they even re rented the spot so doubled their money! All other RV parks understood and where accommodating.
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Old 07-30-2021, 04:46 PM   #2
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Thanks for the heads up. Another place to avoid.

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Old 07-30-2021, 05:12 PM   #3
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would they let you rebook another stay with your deposite?
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Old 07-30-2021, 05:18 PM   #4
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What’s their cancellation policy?
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Old 07-30-2021, 05:23 PM   #5
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Heck if you're going to lose the deposit, then don't cancel. This way they can't book another camper.
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Old 07-30-2021, 05:43 PM   #6
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If you paid with a credit card protest it. What they did was chicken poop IMO.
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Old 07-30-2021, 05:56 PM   #7
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Looks like this is their policy:

31+ days before date of check in: 100% refund of deposit

30 days or less from date of check in: No Refund of deposit


Other threads on here complain about people reserving sites then just not showing up or canceling at the last minute. Perhaps this policy (in part) is to discourage that practice. I’ve seen this other places too. Been affected by it too when something happened and couldn’t get away from work. I agree it stinks, but if it’s their policy the only option we have is to not make reservations if we don’t agree with the terms the offer.
If you didn’t cancel, you’d have been on the hook for the full amount?
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Old 07-30-2021, 06:50 PM   #8
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I wonder how many dollars I lost when a customer would call me the morning of their service appointment and have to cancel, or worse, not call and just not show up to have their car repaired?
Should I have made up an invoice for my lost revenue and sent it to them?
No, I understood and rescheduled for a later date with no penalties.
Business is business but you have to have a heart.
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Old 07-30-2021, 06:52 PM   #9
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That really is too bad you lost a $500 deposit, we too have lost deposits when our plans have changed at short notice.

What is the campground to do, they have an unambiguous policy in place and they enforced it. They do not know, nor is it their problem, if your DEF head really broke or it is just a convenient excuse you are using because of other reasons and you are trying to skirt their policy.

The fact that they were able to rerent the spot really does not play into it either, a deposit requirement is basically insurance for the business that you are going to keep your commitment and your source of income for them. They collected on the insurance, but circumstances caused them to be able to rerent the space, would you feel better had they not and possibly taken a larger loss because of your DEF head failure? A very smart person explained to me long time ago that “businesses are in business to stay in business, if they are not in that business they cease to be in business.”
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Old 07-30-2021, 07:00 PM   #10
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Quote:
Originally Posted by GypsyCoder View Post
That really is too bad you lost a $500 deposit, we too have lost deposits when our plans have changed at short notice.

What is the campground to do, they have an unambiguous policy in place and they enforced it. They do not know, nor is it their problem, if your DEF head really broke or it is just a convenient excuse you are using because of other reasons and you are trying to skirt their policy.

The fact that they were able to rerent the spot really does not play into it either, a deposit requirement is basically insurance for the business that you are going to keep your commitment and your source of income for them. They collected on the insurance, but circumstances caused them to be able to rerent the space, would you feel better had they not and possibly taken a larger loss because of your DEF head failure? A very smart person explained to me long time ago that “businesses are in business to stay in business, if they are not in that business they cease to be in business.”
Did they really re-rent it or was it a nice site and someone moved because it was nicer then theirs.
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Old 07-30-2021, 07:47 PM   #11
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We have lost deposits when our rig broke down. It’s just business and that is the meaning of “deposit”.
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Old 07-31-2021, 06:26 AM   #12
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HHI Resort is 100% lot owners. The management has a responsibility to the lot owners regarding booking and collecting rentals. Possibly the reason for the hard & fast deposit policy.
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Old 07-31-2021, 07:07 AM   #13
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I believe you may have grounds for a refund. Most states have laws in place that only allow them to keep the deposit if they we’re actually harmed by the cancellation and that’s the purpose of the deposit to keep them from loosening money. This is one of the reason that hotels only charge one night when you don’t show up for a multi night reservation and don’t give you a room number till you arrive so they’re not stuck in the rebooking hole with deposits or cancellation fees.

Just read the policy on the website and it does say it is a deposit with no refund. Would need to look up SC law regarding that policy then…..

First I would call and speak with a manager explain the situation and you feel you should get a refund since they did rent the spot had had no harm. You could offer to split it also because they did have some costs in booking your stay.

If they say no I would send a demand letter for a refund of the deposit since they were able to rent the site. Give them a bit of time to respond 3 weeks maybe.

If they still refuse ask an attorney to write them a letter. With the same reasons regarding harm to the park.

Then if your really feel that they should return the deposit take it to small claims court you have at least a 50% chance of getting the 500 back plus court fees. Once you subpoena the records proving they where able to rent the spot.

If you go that far don’t plan on ever staying there again they have the right to refuse service.

BTW I know this because we had rented an venue at a hotel and had to cancel they kept the deposit for the same reason but then rented the venue. After the letter from the attorney we got the 3500.00 back. I see no reason that rv parks to be looked at differently under the law and that was the law in AZ SC could be different.
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Old 07-31-2021, 07:12 AM   #14
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Our park is 100% lot owners, but renters have the option to purchase cancellation insurance to cover themselves in a case like the OP's.
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HHI Resort is 100% lot owners. The management has a responsibility to the lot owners regarding booking and collecting rentals. Possibly the reason for the hard & fast deposit policy.
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