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02-08-2025, 09:05 AM
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#1
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Senior Member
Newmar Owners Club
Join Date: Jul 2011
Posts: 3,649
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KOA reservations online
I’ve been attempting to make a reservation over the past two days (on both the website and app), but each time the system tells me there is an issue with processing my cc. I’ve tried two different cards, but same thing.
Has anyone had any luck? There may be a cloud hanging over me.
__________________
2021 DSDP 4326 Freightliner
2023 Winnebago ERA 70A
2005 KSDP 3910 Spartan
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02-08-2025, 09:15 AM
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#2
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Senior Member
Join Date: Nov 2011
Location: Full time RV'er
Posts: 5,583
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Make sure you're using the cards address exactly as the bank has it. I've found that rejected cards are most often due to a difference in what you type in as the address and what the bank is looking for for verification.
Assuming you are, you could just email the KOA location with your plans or request for a res and explain the issue. And of course you can try calling them.
I rarely make reservations, I just verify there are 2 or more RV parks in the area I'm heading to and arrive early in the day. Like 3pm to 5pm. Holidays in popular areas often require a res though.
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02-08-2025, 09:22 AM
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#3
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Senior Member
Newmar Owners Club
Join Date: Jul 2011
Posts: 3,649
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Here’s the actual exception. I’ll phone later today.
__________________
2021 DSDP 4326 Freightliner
2023 Winnebago ERA 70A
2005 KSDP 3910 Spartan
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02-08-2025, 09:35 AM
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#4
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Senior Member
Join Date: Nov 2011
Location: Full time RV'er
Posts: 5,583
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Yeah, that looks like a system issue.
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02-08-2025, 11:52 AM
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#5
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Senior Member
Join Date: May 2007
Location: Wentzville, Mo.
Posts: 186
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Sometime it's an issue with the browser your using and the payment processor the website is using. I just ran into this again this morning with the Minnesota State Park reservation system. It seems their payment processor doesn't want to work with Firefox. I finally made the reservation by phone. Went online again to test if my cellphone could make a reservation and it could. A while back I ran into this issue with two other campgrounds that have different reservation systems.
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02-08-2025, 12:00 PM
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#6
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Senior Member
Monaco Owners Club Workhorse Chassis Owner
Join Date: Aug 2002
Location: Clovis, CA, USA
Posts: 13,754
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Has that credit card worked in the past for online transactions?
__________________
2004 Monaco La Palma 36DBD, W22, 8.1, 7.1 MPG
2000 LEXUS RX300 FWD 22MPG 4020 LBS
Put a tent over this circus.
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02-08-2025, 12:16 PM
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#7
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Senior Member
Newmar Owners Club
Join Date: Jul 2011
Posts: 3,649
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Quote:
Originally Posted by Mike Finnerty
Sometime it's an issue with the browser your using and the payment processor the website is using. I just ran into this again this morning with the Minnesota State Park reservation system. It seems their payment processor doesn't want to work with Firefox. I finally made the reservation by phone. Went online again to test if my cellphone could make a reservation and it could. A while back I ran into this issue with two other campgrounds that have different reservation systems.
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Your experience echos mine exactly. I was attempting to make the reservation on my iPad using both the KOA app and website on Chrome, and getting rejected. Tried their app on my phone and no problem.
I guess I hold my mouth differently when using my iPhone.
__________________
2021 DSDP 4326 Freightliner
2023 Winnebago ERA 70A
2005 KSDP 3910 Spartan
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02-08-2025, 12:17 PM
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#8
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Senior Member
Newmar Owners Club
Join Date: Jul 2011
Posts: 3,649
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Quote:
Originally Posted by Arch Hoagland
Has that credit card worked in the past for online transactions?
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Too frequently I’m afraid. 
__________________
2021 DSDP 4326 Freightliner
2023 Winnebago ERA 70A
2005 KSDP 3910 Spartan
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02-09-2025, 04:47 AM
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#9
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Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: Aug 2023
Posts: 357
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Go old school, call them. 
Good luck
__________________
'22 Newmar Dutch Star (Freightliner)
'20 Jeep Wrangler JL
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02-09-2025, 05:05 AM
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#10
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Member
Join Date: Nov 2024
Posts: 78
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I find issues all the time with them and my Amex. I just call the campground and don't have any issues at all.
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