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Old 06-05-2018, 12:26 PM   #1
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Pricing Errors in KOA's Online Reservations

What the hell's going on with the KOA online reservation system? I tried to book a site in Nashville today and got a price of $59.79 a night. But click on the Reserve button, and the price jumps to $66.43 (see screen shots).

And this isn't the first time this has happened. The same thing happened in April when I tried to make a reservation at the Wytheville, Va. KOA -- $40.50 at site selection, $45 at checkout -- and (again) when I tried to make a reservation earlier this year at the Boston/Cape Cod KOA -- $63 at site selection and $70 at checkout. Screen shots are attached.

This is happening far too often, and over too long a period of time, for this to be a system issue. I've asked that KOA honor the lower prices quoted on its website and, when appropriate, provide refunds.

I've told KOA that it has lost me as a customer and I won't be staying at any other KOAs until it resolves this and starts providing accurate reservations information.
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Old 06-05-2018, 12:32 PM   #2
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Quote:
Originally Posted by VAParrothead View Post
What the hell's going on with the KOA online reservation system? I tried to book a site in Nashville today and got a price of $59.79 a night. But click on the Reserve button, and the price jumps to $66.43 (see screen shots).

.

Is it possible that the first price is the KOA member price and you aren't a member?

I opened what you posted on my laptop and I can't read it.


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Old 06-05-2018, 02:10 PM   #3
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Pricing Errors in KOA's Online Reservations

Itís normal. The discount for a KOA card is shown.
The price of $70 and 10% discount of $7 makes for $63 per night. If you donít have a KOA card, or a valid card number, your checkout price will be $70

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Old 06-06-2018, 12:21 AM   #4
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That's exactly what's happening. They show the discounted price where you select a site then, where you pay for your reservation, they show the full price at the top and the discount as a separate line item. Now, finally, I get it.
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Old 06-06-2018, 07:55 AM   #5
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That's exactly what's happening. They show the discounted price where you select a site then, where you pay for your reservation, they show the full price at the top and the discount as a separate line item. Now, finally, I get it.


Great!
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