We have the 32RLTS and have been very pleased with it. We had a failed a/c from day 1 that was immediately replaced by the dealer. The only other time it has been in the shop was for an adjustment of the kitchen slide. One corner was not sealing properly. Combined with our truck it is the best riding and handling rig we have owned, and that has been a few over the past 40 years. I already had a new 20K Reese Goose Box which I had the dealer install and I have been very pleased with it. I'm pretty sure the 2 shocks and air bag on the Box help with the ride.
I did have an issue with the drum brakes it came with as it did not stop nearly as well as our previous fifth wheel which had disc brakes. I had Performance Trailer Braking come to our house in February and do the conversion to disc and the difference is night and day. Disc's were not an option on our 20 but are with the 21's. Something to consider.
We have found it to be very comfortable and plenty roomy for the two of us. We wish there were a few more kitchen drawers but we made it work. We have had it in 98 degree weather and 14 degree weather. It was not difficult to maintain a comfortable temp in either condition.
We have made a few changes. The mattress was not comfortable, which was no surprise, so we got a Sealy memory foam. The triple sliding shower door, which is pretty much an industry standard, was difficult to clean so I replaced it with a Nautilus roll up type door which is much easier to maintain. We also didn't like the size of the standard Dometic 310 toilet and changed it to a Dometic 320 residential size. The 310 hole was a little small if you know what I mean. We also had a Splendide washer/dryer installed. In addition, as part of the deal, we had the dealer remove the standard height a/c units and replace both of them with low profile a/c's with heat pumps. We needed a lower height to be able to get it in our rv garage.
So far we have found nothing to make us regret buying it. Jayco does give a 2 year warranty instead of 1 like many which gives you more time to work out the kinks.
2020 Ford F350 Platinum, 4X4, CCLB, SRW, diesel, 12,400 GVWR
2020 Jayco Pinnacle 32RLTS, Reese Goose Box