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Old 08-03-2017, 08:05 PM   #1
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Need 5th Wheel Advice Please

I'm the "not so proud" owner of a Keystone Cougar 5th wheel I've never slept in.
Long story short: We had a great 2012 small Trailer we took out at least one week per month. We became grandparents and my company was open to letting me work remote (Kids are 300 miles north of Sonoma County) so we bought an 11 month old 2016 Keystone Cougar (Neighbor had one - we liked the floor plan and it fit our needs) before the warranty was out. We actually picked it up at Folsom RV in Rancho Cordova California, spoke to the service manager Matthew who said it had leaks that he fixed but he would warranty that work.
Long story short - it had lots of leaks and has spent the last 5 months at Folsom Lake RV where last week they wiped their hands of it on Tuesday this week and made us pick it up.
It went in with leaks, it came out with a slide that will not close unless the rear area of the coach was jacked up 2 inches. "Supposedly" Folsom Lake replaced all the Norco Accu Slide parts including the Slide Bar. And "supposedly" Lippert came out and confirmed the Frame was good (I'm asking Lippert to confirm that - so far NO ANSWER). Add to that during the 5 month span, Matthew left (in about month 2) and the parts order person was promoted to service manager.... I'm really not trusting anything they say even in writing.
My question to the forum is many:
-Keystone Owners: Have you had this before? We had leaks in 2 slides and 3 windows. Please give advice on what you did. Including how to deal with Keystone who has been horrible to us all through this ordeal.
- Northern California RVers - we are looking for someone to help us. Would love a referral to repair specialist preferably NOT Folsom Lake RV
- We need an RV preferably a 5th wheel. We have a 3/4 6.0 liter Chevy long bed but are looking at Dodge 3500 series. Would love to hear what people are using that are reliable.

The investment hurts but not as much as the time we lost with our new (and first) grandchild. I just want to be on the road again. Looking for any advice I can get from the forum.
Sad.....
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Old 08-03-2017, 08:20 PM   #2
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I would look for another dealer or RV repair guy to tackle the problems. The key is to find someone reputable. These guys you are dealing with obviously don't know much about anything and are not reputable. I am sure your trailer can be fixed and in a timely manner. Maybe someone who knows your area will chime in with a suggestion of a company. Good luck.
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Old 08-04-2017, 09:20 AM   #3
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Very sorry to hear of your problems... I know Keystone gets a bad rep,,, but you gotta figure the thousands that have had little or no problems.. Our 16 Cougar has been in twice for small to medium probs... CW where we bought it fixed a couple small things, but couldn't adjust one slide correct. We took it to a smaller dealer, still covered under warrenty and they adjusted the slide so I'm "fairly" happy with it. If you don't get good service one place, try another. Worked for us.... I might add Keystone had no problems covering the warranty,, a frig fan, slide adjustment twice, etc... So far Happy Campers...
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Old 08-04-2017, 08:09 PM   #4
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Need 5th Wheel Advice Please

I have a great guy right near there. Eric Villalobos of Eric's Mobile RV. He's worked on many RV's for me over the years. His number is 916 420-0656. We looked at FLRV a while back but ended up buying from La Mesa in Phoenix! Sorry you're having to go thru this. Please give Eric a call. He may be busy this time of year but will usually be able to fit you in!
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Old 08-05-2017, 06:47 PM   #5
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If it were me, I'd dump that thing as fast as I could. It's going to give you problems forever, and one leak alone can turn into a nightmare, let alone several leaks. What's been affected after those leaks that you can't even see? It kind of goes back to the old "new or used?" argument. Somebody else had that RV for 11 months and doesn't have it anymore. Why would you get rid of a new RV after 11 months? So sorry for your loss and for your troubles. You shouldn't have to put up with those kind of problems on a fairly new RV. Good luck to you!


P.S. Go with the RAM. You will be a happy camper when you get something to pull!
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Old 08-06-2017, 05:42 PM   #6
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Need 5th Wheel Advice Please

UPDATE: We picked up our 5th Wheel, after 5 months at Folsom Lake RV on Tuesday 8/1. We spent all of Tuesday and Wednesday calling every RV repair shop within 300 miles. We got a call early Thursday that Mike's RV and Marine repair had a cancellation and could fit us in that day. Needless to say we raced over there with the RV. Friday afternoon we got the call we have been waiting FOREVER to hear! "Come pick your RV up ITS FIXED!!"

Long story short - the focus on Folsom Lake was on the columns in the walls supporting the slide, and the slide mechanical. The root cause was on the slide room itself. The slide rails had large screw heads both upper and lower that were getting stuck coming out and in on the rear area of the slide. Folsom lake had replaced the membrane on the top but the membrane on the bottom was ripped up too. The slide itself was snug into the back wall and had to be adjusted.

Never will be pleased with Keystone nor will I buy another one of their products. But I'm happy to say we are back on the road!!
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Old 08-08-2017, 08:51 AM   #7
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Had a brand new Cougar several years ago that we sold after 8 months. Literally every monthly trip we took in the thing....something broke. Was all covered by warranty, but what a PAIN. No more Keystone junk for me, EVER!!
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Old 08-08-2017, 09:10 AM   #8
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Quote:
Originally Posted by Sad5thwheel View Post
UPDATE: We picked up our 5th Wheel, after 5 months at Folsom Lake RV on Tuesday 8/1. We spent all of Tuesday and Wednesday calling every RV repair shop within 300 miles. We got a call early Thursday that Mike's RV and Marine repair had a cancellation and could fit us in that day. Needless to say we raced over there with the RV. Friday afternoon we got the call we have been waiting FOREVER to hear! "Come pick your RV up ITS FIXED!!"

Long story short - the focus on Folsom Lake was on the columns in the walls supporting the slide, and the slide mechanical. The root cause was on the slide room itself. The slide rails had large screw heads both upper and lower that were getting stuck coming out and in on the rear area of the slide. Folsom lake had replaced the membrane on the top but the membrane on the bottom was ripped up too. The slide itself was snug into the back wall and had to be adjusted.

Never will be pleased with Keystone nor will I buy another one of their products. But I'm happy to say we are back on the road!!
Happy to hear it is resolved. Great news. I read your posts, and I have to disagree with your conclusion. You did not have a Keystone problem, but more of a dealer and repair person problem. We have Keystone as well, and we have been very happy.

Poor dealer / service shop issues clearly led to your issue. How you left an RV at a dealer for 5 months is beyond me. Had it been me, they would never have had it beyond 4 weeks before I realized they have no idea what they were doing.

Respectfully, I think this one is on you and the dealer instead of Keystone.
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Old 08-08-2017, 09:13 AM   #9
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Originally Posted by Hookin_Bull View Post
Had a brand new Cougar several years ago that we sold after 8 months. Literally every monthly trip we took in the thing....something broke. Was all covered by warranty, but what a PAIN. No more Keystone junk for me, EVER!!
Let us know how your next brand new RV experience goes. Many new RVs go through a break in period for the first year requiring repairs. Not unique to Keystone.

The quality of your dealer / service shop has a 100% correlation to your RV experience regardless of brand.
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Old 08-08-2017, 09:15 AM   #10
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Happy to hear it is resolved. Great news. I read your posts, and I have to disagree with your conclusion. You did not have a Keystone problem, but more of a dealer and repair person problem. We have Keystone as well, and we have been very happy.

Poor dealer / service shop issues clearly led to your issue. How you left an RV at a dealer for 5 months is beyond me. Had it been me, they would never have had it beyond 4 weeks before I realized they have no idea what they were doing.

Respectfully, I think this one is on you and the dealer instead of Keystone.
Yes,,, I agree here.... Thats why I added the slide issue, (it was rubbing on the furnace vent) was not fixed by CW... The second shop fixed it ok... If you buy a new rv and have zero problems, count yourselves lucky. Our first rv , I read through all the paperwork that they went through when new, when we got it it was great, except for normal age things...

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Old 08-08-2017, 09:17 AM   #11
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Went with NuWa HitchHiker. In second one now with NO issues. QC goes a LONG way.
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Old 08-08-2017, 09:22 AM   #12
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Went with NuWa HitchHiker. In second one now with NO issues. QC goes a LONG way.
Very glad to hear of Happy Campers out the gate !!!!! Nice !!!!!
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Old 08-08-2017, 09:29 AM   #13
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Went with NuWa HitchHiker. In second one now with NO issues. QC goes a LONG way.
Never heard of that brand. Googled it. Nice trailers. However, there are posts about problems with that brand as well. It's an RV. They all have issues. Congrats on your new trailer.
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Old 08-08-2017, 09:50 AM   #14
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We lived in Sacramento when we bought our new to us 2012 Montana from Folsom Lake RV. Our first 5er and third towable. We noted 5 things that needed to be fixed before delivery and none of them were corrected when we arrived for our walk through. We had to wait for them to do the repairs (minor things), before we would accept delivery. The rig also had a defective over temp sensor on the Norcold which we didn't not discover until later. We opted to fix that ourselves instead of dealing with FLRV. It was out of warranty anyway.

Long story short, I wouldn't do business with them again now that I'm better educated about RV's.

We are happy with our purchase but did have some leaks in the slides that showed up last winter. Like you, we had screw heads protruding through the EternaBond on top of each slide. They were protruding just enough so they were visible. I cleaned and resealed the slide tops but that wasn't where the water was getting in. Turned out, there is a thin aluminum piece that covers the bottom edges of the slides and the caulking on them had failed. Water was running down the sides of the slides, catching that slight lip and getting into the plywood and being wicked up into the bottom outside corners of the slides. Removing the screws which held the aluminum cover and resealing with a good silicon caulk finally solved the problem. I check those seals regularly now.
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