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I have had wholesale warranties going on 3 years now. In that time period, they have changed their way of filing a claim over the telephone. It is terrible in my opinion now. In the past, I would call an 800 number and get a claims person. Usually, it was the same person. He would start the claim and by that afternoon I would have a reply to the repair shop okaying the claim. Sometimes the repair shop would initiate the claim and I would get a call from the claims department verifying my vehicle was being worked on. It was extremely easy but now they came up with a NEW idea....a call center. Someone takes your claim and passes it to the claims department who then calls you back. If your lucky the call back is that day if not maybe the next day or maybe not at all. Then you call back and start over again. sigh.. It's really a horrible system to deal with. My last claim took me weeks to get it paid whereas before it was the same day as the repair.
They have acknowledged they are having problems with the system and trying to work out the bugs. It's more like cockroaches.
With that, all said they are great covering most of the mechanical parts and some of the non-mechanical parts in the coach. The Genset is not covered. Diagnostic, usually one hour and shipping of parts are not covered. Shop fees are not covered.
Overall would I recommend? Probably, especially if they get their bugs in filing claims worked out.
Happy Claims..
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