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Old 01-18-2022, 04:23 PM   #1
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In-Command won't power on

Hey all,

I am getting my Voltage toy hauler for sale and I went in to extend the slides to see the Jensen In-Command system is dead. Won't power on. No blown fuses or breakers. I checked both batteries, quite healthy in the 13V range. I tightened the terminals.

What's the next step on this?

Thanks!
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Old 01-22-2022, 07:10 AM   #2
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Not sure what your next step is, but I'll be following your post.

When my kitchen ceiling vent/fan finally was repaired recently I discovered a wire connection had come apart. The problem was when Heartland installed it they used tiny little wire nuts that were the wrong size for the bigger wires being connected. All the electrical connections in the ceiling for that fan would have eventually come apart because of them using the wrong connectors.

Could your issue be a wire connection came apart? Can you pull that Command unit and check any connections?
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Old 01-24-2022, 10:35 AM   #3
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I think you're right on that for next steps. I have been having a hell of a time getting the trim around the display off. Enough so I figured I was doing it wrong. Called tech support and they said it pulls straight off towards you. But it's tough.

I need to spend more time but it's hard to hold on to and get any leverage to pop it off.
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Old 01-29-2022, 03:37 PM   #4
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Used a pick and it separated the trim from the bracket that holds the display. Found that the spot with the screws that connect the wires has a short. If I push up on the wires it powers, pull down it stops.

Guessing at best I'm soldering and at worst replacing.
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Old 02-02-2022, 05:59 AM   #5
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Called ASA...unfortunately the first generation units are discontinued and the only option is a full system replacement with a new version. So that's big $$$$. Not super happy. I feel like there should be some support option other than that.
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Old 02-04-2022, 08:21 PM   #6
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For anyone searching...I had a friend resolder the connections and I'm back in business.
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Old 02-05-2022, 06:23 AM   #7
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Great news that you are up and running.

Just a side note about 12v connections and soldering. I recently had to do a couple wiring connections and one wiring repair on my Harley. I got a kit of the new solderless plastic connections. You simply strip the ends of each wire, push them into the plastic tube, kit it with a heat gun, and a small amount of solder in the middle melts and you have a perfect soldered/waterproof connection. They work great!

https://www.amazon.com/140-Solder-Se...17354169&psc=1
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Old 02-07-2022, 01:21 PM   #8
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Those things are great! Love them.
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