Well, my vote always is if it doesn't look right, and you're going to go on a trip eventually... and possibly to places remote... why court disaster? Surely the trailer is insured? If so, why not file a claim, get it inspected, and see what is discovered?
Bottom line, before they're out somewhere trying to enjoy their TT on an adventure, now's the time to prepare. I've never had a TT do what you're describing, so something is off.
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