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11-29-2022, 07:24 AM
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#1
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Junior Member
Join Date: Jul 2020
Posts: 6
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Camping World / Keystone structural defect (?)
I somewhat hesitate to bring this up but have a feeling that my friend will not do so; so here goes: He and his wife purchased a new 2019 25' Coleman TT from Camping World at our local RV show and they've been fairly happy with it. Recently, he noticed a "split" developing on the left side about halfway between the slide out (there are two) and the front and just below one of the windows for their bedroom. It's a nice (although NO split is nice), about 30" long split so it probably follows one of "studs" (if there is such a term anymore in the RV world) . . . at least IMHO. Still in warranty so returned to have it repaired under warranty and first Camping World denied, then Keystone denied.
Are you ready for "why"? Many of us have purchased those clothes hanging items with the square aluminum poles that have two brackets so that you can attach to the 4" square tube (used as a bumper) wherein is sometimes stored sewer hoses. Yep, you guessed it - "He has modified the structural integrity of the trailer by attaching those brackets to the rear."
This isn't done yet but wanted to provide my view of the issue. My suggestion to him was to continue to pursue the repair (estimated cost to him would be about $1400 by CW) through all means necessary. It would be a shame to let them get away with this; however, I believe I know the outcome
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11-29-2022, 08:28 AM
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#2
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Senior Member
Join Date: Nov 2015
Posts: 26,843
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First off.......he needs to contact the RV MFG DIRECTLY not thru CW
Get in touch with a Representative and discuss the issue, send photos, DOCUMENT who said what/time date...phone calls emails text etc
Then contact his State Attorney Office
__________________
I took my Medication today. HAVE YOU?
Dodge 3500 w/Tractor Motor
US NAVY---USS Decatur DDG-31
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11-29-2022, 08:43 AM
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#3
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Senior Member
Join Date: Apr 2003
Location: Kelowna, B.C. Canada
Posts: 3,085
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what a load of crap. Best of luck to your friend.....I'd probably fix it and sell it and buy something a little more robust...
Dave
__________________
2022 Outdoors RV 25RDS, 2022 F350 dually, 6.7PSD, 10 spd, 3.55's
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11-29-2022, 08:59 AM
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#4
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Senior Member
Monaco Owners Club Solo Rvers Club Coastal Campers
Join Date: Mar 2020
Posts: 1,775
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New but a 2019?
Lippert has a problem with frames bending, there are a few threads about the issue.
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2009 Monaco Camelot 42PDQ
2011 JK
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11-29-2022, 09:26 AM
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#5
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Community Moderator
Join Date: Dec 2021
Posts: 6,000
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Ditto Old-Biscuit...........the trailer has a 36 month warranty https://www.rvusa.com/rv-guide/2019-...2515rl-tr41513 so stress cracks should be covered.
__________________
2022 Jayco Pinnacle 36SSWS / 2016 Ford F-350 6.7L diesel crew cab long bed 4x2 DRW
2022 Thor Palazzo 33.6 diesel pusher / 2021 Chevy Equinox LT AWD toad
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11-29-2022, 09:43 AM
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#6
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Senior Member
Winnebago Owners Club Workhorse Chassis Owner
Join Date: Nov 2018
Posts: 2,521
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You mean one of these things, sold by Camping World? Seems there'd be a bit of implied merchantability and fitness of purpose with that.
https://www.campingworld.com/strombe...ine-67676.html
Mark B.
Albuquerque, NM
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11-29-2022, 11:59 AM
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#7
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Senior Member
Join Date: Apr 2003
Location: Kelowna, B.C. Canada
Posts: 3,085
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Quote:
Originally Posted by Mark_K5LXP
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Wow; if something like that can bend your trailer frame, you have some serious issues.
Dave
__________________
2022 Outdoors RV 25RDS, 2022 F350 dually, 6.7PSD, 10 spd, 3.55's
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11-29-2022, 12:25 PM
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#8
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Senior Member
Join Date: Aug 2019
Location: SC
Posts: 354
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So hanging a couple wet towels off the rear bumper is more stress to the frame than hitting a pothole at 65 mph (which it should be able to withstand)? Not buying that one. I'd fight that tooth and nail, and get a lawyer if I had to.
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11-29-2022, 12:45 PM
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#9
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Senior Member
Join Date: Apr 2003
Location: Kelowna, B.C. Canada
Posts: 3,085
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Quote:
Originally Posted by jergle
So hanging a couple wet towels off the rear bumper is more stress to the frame than hitting a pothole at 65 mph (which it should be able to withstand)? Not buying that one. I'd fight that tooth and nail, and get a lawyer if I had to.
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no kidding; hate to see what they think of a spare tire holder......or one of those generator boxes people like to stick onto the bumper.
Dave
__________________
2022 Outdoors RV 25RDS, 2022 F350 dually, 6.7PSD, 10 spd, 3.55's
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11-29-2022, 01:21 PM
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#10
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Senior Member
Join Date: Nov 2018
Location: Beaver Dam, Wisconsin
Posts: 5,152
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The chief purpose at Keystone support is to tell you why warranty does not apply.
The best solution is to not buy Keystone, Dutchmen, Kodiak, or Voltage. Keystone support applies to all of these and may be more.
There is a Michigan lawyer who specializes in suiting Indiana RV manufactures. Sorry I cannot remember his name. Currently he is running a class action suit.
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Paul Bristol
Kodiak Cub 176RD
Nissan Pathfinder 2015
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11-30-2022, 05:02 AM
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#11
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Senior Member
Join Date: Dec 2019
Location: NC
Posts: 1,490
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It appears the the horizontal lines on the clothes hanger are out of spec, thereby voiding the warranty on the entire coach.
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2010 Chevy G3500 6.0 Vortec
2015 Puma 30RKSS
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11-30-2022, 06:23 AM
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#12
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Community Moderator
Join Date: Aug 2018
Location: Full timing
Posts: 6,342
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Quote:
Originally Posted by Dadrock33
I somewhat hesitate to bring this up but have a feeling that my friend will not do so; so here goes: He and his wife purchased a new 2019 25' Coleman TT from Camping World at our local RV show and they've been fairly happy with it. Recently, he noticed a "split" developing on the left side about halfway between the slide out (there are two) and the front and just below one of the windows for their bedroom. It's a nice (although NO split is nice), about 30" long split so it probably follows one of "studs" (if there is such a term anymore in the RV world) . . . at least IMHO. Still in warranty so returned to have it repaired under warranty and first Camping World denied, then Keystone denied.
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As previous mentioned contact the manufacturer directly, have the VIN, photos ready to send to them. I am thinking that since the sidewall cracked, the aluminum framing weld inside the wall has cracked/broken.
It happened on our rig, Heartland when it was 2 1/2 years old.
There is a shop in Goshen, Ind. that works on Keystone, Heartlands for warranty repairs. But they also work on other brands and these for non-warranty issues. We stop there once a year to have them do things for us.
The name of the shop is Affinity RV Group on Kerscher Road in Goshen, Ind.
__________________
2018 Road Warrior 427
2013 Can Am Spyder RT Limited
2017 Ram 3500 w/Aisin w/4:10
2 Dachshunds DJ (RIP 9-12-19) & Joey (RIP 5-14-21)
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11-30-2022, 01:49 PM
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#13
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Senior Member
Join Date: Oct 2016
Posts: 1,902
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Quote:
Originally Posted by Old-Biscuit
First off.......he needs to contact the RV MFG DIRECTLY not thru CW
Get in touch with a Representative and discuss the issue, send photos, DOCUMENT who said what/time date...phone calls emails text etc
Then contact his State Attorney Office
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DO THIS! and don't hesitate.
Jay D.
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