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Old 11-29-2022, 08:24 AM   #1
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Camping World / Keystone structural defect (?)

I somewhat hesitate to bring this up but have a feeling that my friend will not do so; so here goes: He and his wife purchased a new 2019 25' Coleman TT from Camping World at our local RV show and they've been fairly happy with it. Recently, he noticed a "split" developing on the left side about halfway between the slide out (there are two) and the front and just below one of the windows for their bedroom. It's a nice (although NO split is nice), about 30" long split so it probably follows one of "studs" (if there is such a term anymore in the RV world) . . . at least IMHO. Still in warranty so returned to have it repaired under warranty and first Camping World denied, then Keystone denied.

Are you ready for "why"? Many of us have purchased those clothes hanging items with the square aluminum poles that have two brackets so that you can attach to the 4" square tube (used as a bumper) wherein is sometimes stored sewer hoses. Yep, you guessed it - "He has modified the structural integrity of the trailer by attaching those brackets to the rear."
This isn't done yet but wanted to provide my view of the issue. My suggestion to him was to continue to pursue the repair (estimated cost to him would be about $1400 by CW) through all means necessary. It would be a shame to let them get away with this; however, I believe I know the outcome
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Old 11-29-2022, 09:28 AM   #2
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First off.......he needs to contact the RV MFG DIRECTLY not thru CW
Get in touch with a Representative and discuss the issue, send photos, DOCUMENT who said what/time date...phone calls emails text etc

Then contact his State Attorney Office
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Old 11-29-2022, 09:43 AM   #3
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what a load of crap. Best of luck to your friend.....I'd probably fix it and sell it and buy something a little more robust...


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Old 11-29-2022, 09:59 AM   #4
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New but a 2019?
Lippert has a problem with frames bending, there are a few threads about the issue.
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Old 11-29-2022, 10:26 AM   #5
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Ditto Old-Biscuit...........the trailer has a 36 month warranty https://www.rvusa.com/rv-guide/2019-...2515rl-tr41513 so stress cracks should be covered.
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Old 11-29-2022, 10:43 AM   #6
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You mean one of these things, sold by Camping World? Seems there'd be a bit of implied merchantability and fitness of purpose with that.

https://www.campingworld.com/strombe...ine-67676.html

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Old 11-29-2022, 12:59 PM   #7
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You mean one of these things, sold by Camping World? Seems there'd be a bit of implied merchantability and fitness of purpose with that.

https://www.campingworld.com/strombe...ine-67676.html

Mark B.
Albuquerque, NM
Wow; if something like that can bend your trailer frame, you have some serious issues.


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Old 11-29-2022, 01:25 PM   #8
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So hanging a couple wet towels off the rear bumper is more stress to the frame than hitting a pothole at 65 mph (which it should be able to withstand)? Not buying that one. I'd fight that tooth and nail, and get a lawyer if I had to.
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Old 11-29-2022, 01:45 PM   #9
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So hanging a couple wet towels off the rear bumper is more stress to the frame than hitting a pothole at 65 mph (which it should be able to withstand)? Not buying that one. I'd fight that tooth and nail, and get a lawyer if I had to.
no kidding; hate to see what they think of a spare tire holder......or one of those generator boxes people like to stick onto the bumper.


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Old 11-29-2022, 02:21 PM   #10
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The chief purpose at Keystone support is to tell you why warranty does not apply.

The best solution is to not buy Keystone, Dutchmen, Kodiak, or Voltage. Keystone support applies to all of these and may be more.

There is a Michigan lawyer who specializes in suiting Indiana RV manufactures. Sorry I cannot remember his name. Currently he is running a class action suit.
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Old 11-30-2022, 06:02 AM   #11
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It appears the the horizontal lines on the clothes hanger are out of spec, thereby voiding the warranty on the entire coach.
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Old 11-30-2022, 07:23 AM   #12
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Quote:
Originally Posted by Dadrock33 View Post
I somewhat hesitate to bring this up but have a feeling that my friend will not do so; so here goes: He and his wife purchased a new 2019 25' Coleman TT from Camping World at our local RV show and they've been fairly happy with it. Recently, he noticed a "split" developing on the left side about halfway between the slide out (there are two) and the front and just below one of the windows for their bedroom. It's a nice (although NO split is nice), about 30" long split so it probably follows one of "studs" (if there is such a term anymore in the RV world) . . . at least IMHO. Still in warranty so returned to have it repaired under warranty and first Camping World denied, then Keystone denied.
As previous mentioned contact the manufacturer directly, have the VIN, photos ready to send to them. I am thinking that since the sidewall cracked, the aluminum framing weld inside the wall has cracked/broken.
It happened on our rig, Heartland when it was 2 1/2 years old.
There is a shop in Goshen, Ind. that works on Keystone, Heartlands for warranty repairs. But they also work on other brands and these for non-warranty issues. We stop there once a year to have them do things for us.

The name of the shop is Affinity RV Group on Kerscher Road in Goshen, Ind.
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Old 11-30-2022, 02:49 PM   #13
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Originally Posted by Old-Biscuit View Post
First off.......he needs to contact the RV MFG DIRECTLY not thru CW
Get in touch with a Representative and discuss the issue, send photos, DOCUMENT who said what/time date...phone calls emails text etc

Then contact his State Attorney Office
DO THIS! and don't hesitate.
Jay D.
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