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Old 08-26-2019, 11:10 AM   #1
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Crazy Carefree awning problem

We recently bought a Jayco hybrid and the fabric on the awning was trashed. I purchased new fabric from Tough Top. My problem is that when I roll it up the right side rolls up snug against the side of the trailer but the left side only comes within about 3-4" from snugging up but yet the fabric rolls up evenly on the tube. I've measured the new fabric on each side and it matches. I've measured it diagonally and it's perfect. I've adjusted the fabric back and forth in the track on the tube as well as the track on the side of the trailer - no change in the roll up status. The fabric rolls up nice and evenly on the tube. It seems to be defying the laws of physics!

I'm out of ideas. Carefree of Colorado doesn't seem to have a way to contact them for tech support. The phone menu tells you to contact your dealer. Unfortunately I don't know what it was like before I put the new fabric on because it was really messed up.
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Old 08-26-2019, 04:43 PM   #2
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It may be just the way I'm seeing your photos, but it looks like that rear awning arm hasn't fully collapsed (hasn't come all the way down). Is it higher in relation to the awning attachment point than the front one?
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Old 08-26-2019, 04:58 PM   #3
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Spring have enough tension?.......has the outer arm been pinched together so that the inner won't fit inside the upper....and to save you a little greif down the road, take that vent cover off and add two small metal hinges to the flapper....
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Old 08-27-2019, 10:19 AM   #4
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The arm will collapse. I left it out a little show the problem. Height is where it should be. Both sides match. Spring tension was reset at 15 turns on each end per the manual.
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Old 08-27-2019, 10:21 AM   #5
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Talk to me a little about the flapper. What happens to them to make them fail?
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Old 08-27-2019, 10:30 AM   #6
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Update on my problem: I dropped an email to Tough Top and got a nice reply from Tyler Hammack (CEO). He said it looks to be "bunching on the back end" and to try rolling the fabric using the pull strap at an angle instead of straight in. I have no idea what "bunching on the back end" means but I rolled out the awning and rolled it back up with the pull strap at little bit of an angle and, Bob's your uncle, the fabric rolled up perfectly! Apparently my back end is not bunching any more!! I love it when I get personalized customer service from someone who actually know what they're talking about. A rare occurrence these days. Thanks so much for your replies.
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Old 09-04-2019, 10:05 AM   #7
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Good, thanks for the update!


If you let the strap roll up all in one place, it effectively increases the diameter of the roll at that point. If it was right near one end or another of the tube, then the end with the strap would roll up all the fabric faster than the smaller end because the "roll" is bigger. Rolling the strap at a slight angle helps spread the extra thickness out along the roll instead of in one place. I may not be explaining it well, but I hope this reply makes sense.
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