Rockwood & Flagstaff - QA Department
So, I am not one who likes to complain publicly about issues I'm having but rather deal with them privately or just suck it up and move on...Having said that, I have received some of the worst customer service from this department...let me explain.
I ordered a new Rockwood GEO 20BHS from them back in November and it was delivered in March. After my initial walk-through at the dealer everything seemed fine and I soon took it for its maiden voyage. In the process of pulling out drawers to adjust water lines (open/closed) or even going under the sink to put stuff away I noticed a handful of screws just rolling around, several boards that had pilot screws in them but never actually installed, one broken board that was glued down, and another that was missing entirely.
So, when I got back home I reached out to ask if they had someone checking this before it left and basically saying you missed it and to pay attention...the answer I got back from Mark Akins was "To answer your question yes we have multiple inspections." and "Sometimes the rv travels many miles to the dealer from Northern Indian were we build them and will need some shake down repaired to get ready for sale." I tried to explain this wasn't something just working its way loose (although its meant to move so if that was the case, then that's another issue), but rather never being installed and even offered to send pictures since I have never seen a screw back out an inch while traveling.
Mark then ignored me for 6 weeks until I finally reached back out and thanked him for his lack of concern or getting back, to which he responded with 'I answered your question", presumably about if they have a QA department.
I have asked to deal with someone else, he has sent my email to his management and they are just as incompetent and thus no more replies.
As much as like my 1st ever camper, I can assure you that my next one will be from a different manufacture 100% based upon the lack of support and general bad attitude I have received from this company.
2021 GeoPro 20 BHS
2016 Chevrolet Z71