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Old 07-17-2017, 03:57 PM   #1
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Suggestions please - 2017 Forest River travel trailer

I purchased 2017 travel trailer January of this year that has 1 year full warranty. Water leaked in to camper by output hose on water pump leaking and fill tank sensor not reading properly. Floor is soft near stove and refridgerator. Camper dealer was one to report manufacture defect caused water leak. The service advisor noted floor was soft when I brought in then after inspection he reported it was safe. Now reporting he never noticed floor being soft. He is having side of refridgerator and stove paneling submitted for review with forest river. Reports he will not assess floor until they fix that area because floor is fine. Any suggestions on what I should do? Water damage is from defect they fixed but they are not being so helpful to fix damage it caused??? Anybody with same experience?
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Old 07-18-2017, 06:04 AM   #2
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Quote:
Originally Posted by Benay81 View Post
I purchased 2017 travel trailer January of this year that has 1 year full warranty. Water leaked in to camper by output hose on water pump leaking and fill tank sensor not reading properly. Floor is soft near stove and refridgerator. Camper dealer was one to report manufacture defect caused water leak. The service advisor noted floor was soft when I brought in then after inspection he reported it was safe. Now reporting he never noticed floor being soft. He is having side of refridgerator and stove paneling submitted for review with forest river. Reports he will not assess floor until they fix that area because floor is fine. Any suggestions on what I should do? Water damage is from defect they fixed but they are not being so helpful to fix damage it caused??? Anybody with same experience?
1. what model you have? Just starting a rant which someone has to read 5 times to understand, what you actually want to say, is counter productive.
I believe, that 99.9% had warranty work done at their campers and some things are just how they are, others are worth a complaint. I couldn't figure out, if you're mad with your dealer (hope not CW- because then you're screwed anyway), with the camper or with Forest River?
2. floor soft- the camper floor has "soft" spots and that's normal. has to do with how the floor support is built up. from this point, mostly around the ducts it's a little more moving by stepping on it. The floor is made to handle it.
3. and I still don't understand- did they fixed the water damage caused by the leaking pump?
4. Is your dealer a Camping world facility or a free dealer? In case of Camping World- you hit the jackpot. my advise: find a dealer, who is willing to help you.
Either way- Contact Forest River Customer Service- they have Customer Service for each model line- and they are really good and help you as much as they can. they even can refer you to another dealer near you, who works a little bit closer with the manufacturer.
Either way- it's a camper and not a brick built $500K mansion. things moving and over time it breaks. It's normal and if this concerns you, you should not have a camper.
And what is it good for, when someone tells you- yes, I was mad too, or no- I wasn't mad?
good luck.
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Old 07-18-2017, 06:59 AM   #3
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I agree with guy65 that FR customer service is helpful and can refer you to dealers that they have had good luck working with.


Hopefully it's not camping world - I would avoid them at all costs.


I also agree that the floors are somewhat soft in some areas and that's totally normal. This isn't a house with a concrete foundation.


I cannot figure out if you're upset with the dealer or FR customer service.
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