Community Forums

docj · 01-09-2014, 10:48 AM

Quote:

Originally Posted by Bubwheat

Also, it's hard for me to believe that in this day and age, where GPS technology is everywhere, that Dish doesn't know within a 10 ft radius of my exact location within minutes of my receiver dinging the satellite.

Unless you happen to have a receiver connected to the internet, neither Dish nor DirecTV have any idea where your receiver is located. That's why it is so easy to get reception in "forbidden" locations such as Canada. There's no GPS in the receiver and there's also no information path back to to Dish or DirecTV unless you have an internet connection or phone line connected.

adonh · 01-09-2014, 11:20 AM

Is this the most current RV Declaration Form from Dish Dish_RVDeclarationRequest3.31.2011.pdf. This one refers to Distant Networks which I would assume you need to subscribe to and paid the required fee.

I think we need to take the frustration out of the process here on the forum and stick to working through the process. If it requires a form to be submitted to Disk thene that is what needs to be done. My view

Ed-Sommers · 01-09-2014, 11:22 AM

Traveling the road of life, sometimes there will be bends in that road. They are easy to overcome provided you don't let the bend provide mental anguish. I haven't been asked for anything to get my locals changed, but then I don't abuse the program. If, in the future I'm asked for a simple proof of RV lifestyle, I'll supply it as I realize that they have to make nice with governing bodies to stay in business, and I imagine it's not unusual to get a new rule from the governing bodies, especially in the past 5 years. Just my thoughts, and I'm not going to proof read! Ed

HD4Mark · 01-09-2014, 11:35 AM

Quote:

Originally Posted by Bubwheat

My next call was to my credit card company telling them not to accept any further charges from Dish, which they agreed to do.

The problem with this is if you have a contract with them and even though you are right IMHO they may file a judgement against you. It will be on your credit history and may make for problems in the future when trying to obtain credit and such. You can plead your case with a credit bureau and possibly have it removed.

What sucks about the deal is the DNS will cost more if it is anything like how Directv charges. You can't seem to win.

no3putt · 01-09-2014, 11:47 AM

Only needed to have a RV dectaration to have DNS as to my understanding. We switch our service address every two weeks or so. We also request for tech support when doing so since usually get someone in VA that we can understand.

missourijan · 01-09-2014, 01:30 PM

I agree with adonh. We are fulltimers and have had Dish since 2006. At the time we signed up we were required to fill out and send in the RV declaration. They have asked us several times if it was on file, don't they note this in their computer? Just like a lot of other things in life you have to play the game. Somehow it slipped through the cracks the first couple of years for the OP, so just fill one out! A lot of other companies change the rules, come to your acceptance phase. I don't like that they keep increasing the price with no notice.

luvlabs · 01-09-2014, 02:14 PM

Gee, I just tell them I live in a motorhome and need to change my service address. Hasn't been a problem yet. To the OP - I would of said no thank you, hung up the phone and called back. I'll bet the next person would have done it for you.

Maybe I'm just lucky, but I think the trick is service address.

bdickson · 01-09-2014, 02:24 PM

I just called the Tech Support number I always use to get my locals changed. I asked them if any additional paperwork was required, he checked my account and told me I was good to go.

Clayobx · 01-09-2014, 02:42 PM

Quote:

Originally Posted by no3putt

Have had dish for over 2 years and never been asked for a rv declaration, but we have a pay-as- you go RV account and no contract. Never had a problem switching our service address to pick up the locals. Sounds like you have home account, might ask them if you can go to the pay-as-you go account.

Exactly, Direct tried to pull the same scam on us. We also canceled our direct pay at the bank. They then turned us over to a collection agency. You all can guess what I told them but it is a spot the sun rarely shines upon!! Go with the dish pay as you go. Great option IMHO. You own the equipment one simple call it's on when YOU want service!

Chuck 1935 · 01-09-2014, 03:24 PM

I also have DISH and have to call them when I change locations. Most of the time it works[Moderator Edit]. Every once and awhile[Moderator Edit] it takes a couple of calls to get them to send a signal to your box.

Gary RVRoamer · 01-09-2014, 05:20 PM

I see a mix of apples and oranges in this thread. Some people have DNS and therefore (FCC rules) have to file an RV declaration and are prohibited (again by FCC rules) from receiving locals. [ Some subscribers still do get the locals as well as DNS, but that's the result of error rather than policy.] This is what the FCC calls a mobile account and is intended for RVs and boats. It cannot be combined with a fixed (residential) account.

Those who are changing their locals as they move presumably have local service only (once again, per FCC rules), which is considered a fixed account. The FCC doesn't care if you move and get different locals, as long as you have only one set of locals at a time and they are "local" to your physical location (you can't ask for locals from another part of the country). I have yet to have any rep at Dish or Direct be able to quote any FCC rule to the contrary, nor can I find any statement from the FCC other than what I described.

Comments here and elsewhere indicate that both Dish & Direct are cutting back on the frequency with which a subscriber can change the service location, perhaps just as a cost-saving measure. Maybe these service address change calls represent a significant part of the daily traffic at their call centers. Or maybe some Dish bureaucrat just thinks they are a nuisance! They don't mind if you sell your house and move to another city cause it is a rare event, but moving your RV every few days is a PITA to them.

smiller · 01-09-2014, 05:27 PM

Quote:

Originally Posted by Gary RVRoamer

Comments here and elsewhere indicate that both Dish & Direct are cutting back on the frequency with which a subscriber can change the service location, perhaps just as a cost-saving measure.

Yes, I have seen a number of posts indicating multiple changes per month, or even per week. I think this borders on abuse of what Dish expects of a typical RV customer and might well lead to tighter controls on the frequency of changes. Every change costs them money and if the total number is excessive then they either need to control the number of requests or raise rates, that's business and it's not reasonable to expect otherwise. Something to think about if you're calling Dish to change locals for just a night or two.

VestaDave · 01-09-2014, 06:10 PM

Quote:

Originally Posted by smiller

Yes, I have seen a number of posts indicating multiple changes per month, or even per week. I think this borders on abuse of what Dish expects of a typical RV customer and might well lead to tighter controls on the frequency of changes. Every change costs them money and if the total number is excessive then they either need to control the number of requests or raise rates, that's business and it's not reasonable to expect otherwise. Something to think about if you're calling Dish to change locals for just a night or two.

This issue can be very confusing but I think you and Gary have nailed it, thank you.

SVTotem · 01-09-2014, 07:31 PM

I am sorry, but no they have not nailed it.

When I initiated Dish pay as you go DNS was required to avoid loss of signal as you depart the cone of service and to keep you from making multiple service address changes. This was provided through a third party. An affidavit and copy of vehicle registration was required.

The following year that changed. Dish started providing DNS directly, and the same paperwork was again required to be submitted to them directly since they were not the recipient of the initial submittal.

Year before last I was told by Dish that they lost the FCC authorization to provide DNS and that until such authorization was regained I was required to call in and change service address each time. As of November I was told this was still the case.

Is this a terrible and inefficient business practice, yes. Is it burdensome to the customer, yes. But it is NOT abuse by the subscriber. It is a requirement of the provider due to problems they have with their regulating body. The customer product is further degraded by poor training in their contracted off shore call centers, and Dish's failure to listen to customer feedback.