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09-27-2021, 08:49 AM
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#1
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Senior Member
Entegra Owners Club
Join Date: Oct 2010
Location: Lincoln, NE
Posts: 1,208
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For those trying to activate a new Dish receiver
I just spent almost a month trying to get my new Dish Wally activated. Five different Dish associates, one with Winegard.
The last Dish rep found the problem, the original rep mistyped the Smart card number. Dish kept trying to tell me I didn't have enough signal strength.
Later ..
Ray
__________________
Ray & Wendy
Full-time
2014 Anthem 42RBQ - 2018 Jeep Wrangler - FMCA F521969
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09-27-2021, 09:49 AM
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#2
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Senior Member/RVM #90
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 54,785
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Glad you got the problem solved Ray! Dish has two levels of customer service. The ones that answer the phones, and the Advanced Support techs who know what they are doing. I wonder if you may have been talking to the first level every time you called?
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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09-27-2021, 09:58 AM
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#3
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Senior Member
Entegra Owners Club
Join Date: Oct 2010
Location: Lincoln, NE
Posts: 1,208
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Talked to second level once. They tried to tell me I didn't have enough signal strength at 38 to activate. Sent me to Winegard about my Playmaker. They told me you get picture at 23 and should be able to activate then.
Had me using a single cable out the door to the antenna and still couldn't get activation.
Once they figured out the wrong number it works fine with all the RV wiring
Later...
Ray
__________________
Ray & Wendy
Full-time
2014 Anthem 42RBQ - 2018 Jeep Wrangler - FMCA F521969
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09-27-2021, 10:11 AM
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#4
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Community Administrator
Tiffin Owners Club
Join Date: Sep 2013
Location: DFW, Texas
Posts: 21,567
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Glad you found the problem. Sometimes it's the simple things that are the biggest headache.
__________________
2017 Phaeton 40IH XSH Maroon Coral - Power Glide Chassis with IFS
Previous '15 Tiffin Allegro RED 38QRA and '06 Itasca Sunrise 35A
'16 Jeep JKU Wrangler Sahara or '08 Honda Goldwing
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09-27-2021, 10:57 AM
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#5
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Senior Member
Join Date: Jan 2014
Posts: 4,669
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You never know with Dish what will happen. We reactivated our account after several years and I was able to just drop my Pathway X2 on the ground and had it activated in 15 minutes.
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09-27-2021, 12:47 PM
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#6
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Senior Member
Forest River Owners Club Ford Super Duty Owner
Join Date: Jul 2012
Location: So Calif
Posts: 3,535
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It's always a crap shoot when you call them for support(or not). My last call the dude didn't even want to troubleshoot at all until I pressed him.
When you can hear paper rustling in the background, you know they are reading from a script.
They also make up stuff if they don't know the answer.
Full discloseure: I am a retired IT network engineer. I can tell when I am being bamboozled. Yes, even degreed folks like me have to call for help sometimes.
To the op:38 is way more signal to activate. I get reception when the signal from my tailgater is in the 20's.
__________________
2020 Coachmen Leprechaun 270QB (COA Member)
Jeep Wrangler toad for the dirt
"Well done is better than well said"....Ben Franklin
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09-28-2021, 07:49 AM
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#7
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Senior Member
Join Date: Nov 2012
Posts: 1,293
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Do not know if I said this before however, hit the home button 3 time, on the left side test Dish and test. See what is asys.
__________________
Wally & Elta Mae
2007 Allure 470 Sunset Bay #31535
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