Originally Posted by srydve
I have a motosat system and a Shaw subscription. I have just returned from 8 weeks down south. I switched from a winegard dome to the Motosat because the Winegard was only good for Bell and I couldn't get HD. The motosat can be a very frustrating system and while sometimes it will find the signal just fine other times it requires multiple tries and reboots (test system). My biggest complaint however is the HD signal strength, I almost always have to watch on the SD channels because the HD signal strength is either too low to get a picture or the picture is too poor to be watchable. I'm wondering if any others have noticed this same problem.
You are experiencing the same problem I am. Numerous attempts to lock on to satellites to the point that one time it took almost 40 minutes of constant trial and error including numerous test dishes. If the wind blows the dish off a bit I can never simply push find again to reacquire the satellites. Again it means stowing the dish and starting the same frustrating experience all over again.
I do get HD signal but do occasionally get pixelated screens or stuttering of the picture and sound.
It appears the biggest culprit is the poor engineering. This is not my opinion but that of three different techs I have talked to in the past few months. Funny thing, the tech company that MotoSat suggested I contact doesn't even sell motosat anymore because they got tired of customer issues similar to what I'm experiencing and unable to do anything for them.
So, I had a tech check out my system on Friday. Here is his report that was provided to Newmar as my motorhome is still under warranty.
"In regard to the Motosat Shaw satellite system with SD2 controller, not finding Shaw Satellites :
12 volt is proper, GPS, reflector and LNB with arm are in proper distance and condition, mount and motors perform properly.
SD2 controller has proper software version along with various beta type versions provided by Motosat to customer. Customer has exceeded typical troubleshooting of said Motosat satellite system.
The Motosat Shaw satellite system still exhibits same erratic performance as before.
There seems to be no rhyme or reason why this system does not perform as it should, it meets all Motosat specification and performance criteria, in saying that, we have seen this type of problem with other customers.
At this time we have seen no solution for this problem.
Customer originally had a Nomad 2 controller. Motosat upgraded him to the SD2 w/GPS saying this would cure the problem. The intermittent problem still exists today for the customer.
Please let us know how we can help or assist in any other way. Look forward to your response."
So as of this morning Newmar has approved replacing the Motosat system with a Winegard system.
Another point, Shaw Direct has THREE satellites up their now. Winegard now supports 3 ready for when Shaw starts to move programming around. From what I've been told Motosat hasn't started any engineering for the Shaw 3rd satellite. Besides, if they cant find 2 friggen satellites in the sky how are they ever going to find 3? It shouldn't be so difficult
Good bye MotoSat, you won't be missed.