Community Forums

wagonmaster2 · 07-10-2020, 01:08 PM

I need a good phone number to reach Verizon in order to solve my problem with them. Tried their #611 but too many Options and the idiots that have to search thru books for the answer and none what I need. Told on that Option I ended up with to use VZM.com. Only Chat Line there and was told there I had to use phone line for solution. Right hand and left hand not cooperating.
About same type responses as with ATT concerning Directv.
"A confused customer is a good customer".
Thanks for any help.

HDGoose · 07-10-2020, 01:16 PM

"For your devices and plans

1.800.922.0204"

**CLIFFTALL** · 07-10-2020, 01:16 PM

Verizon Cust Svc.

800-922-0204

wagonmaster2 · 07-10-2020, 02:43 PM

Thanks for that number. Sorry for the delay. Computer so slow today I go do a "honey do" while waiting. Kept clicking "Reload this page" for answers but finally gave up and got out of IRV2 then back in. Browser kept saying "couldn't find server".
This must be the week that Technology devises gang up on me.
Something in coach probably next.

Now having trouble Submitting this Reply. Keeps say "connection to IRV2 was interrupted". Try Try again.

wagonmaster2 · 07-11-2020, 02:03 PM

Trying to get siked up enough to spend an hour on the phone to call Customer Service after my last 2 bad calls.
Any suggestion on best time of day to call, and if the person on the other end will speak clear English. With my bad hearing those accents are hard for me to untangle.
I know after my problems with ATT the experience by Forum members really helped. Thanks again.

wagonmaster2 · 07-11-2020, 03:43 PM

Called the CS number. Automated service said I would receive a text that would tell me how to start chatting with digital assistant. Needed live person per chat room Thursday so just stayed on Hold. 40 minutes later still listening to elevator music so just hung up.

So tried the text address given and got notice "did not match any documents".
These communication companies don't want to be bothered. Sure makes it tough when you have a problem. Just selling their products.

Guess try again tomorrow. Maybe week-ends are bad time to reach any one?

docj · 07-11-2020, 07:55 PM

Quote:

Originally Posted by wagonmaster2

Called the CS number. Automated service said I would receive a text that would tell me how to start chatting with digital assistant. Needed live person per chat room Thursday so just stayed on Hold. 40 minutes later still listening to elevator music so just hung up.

I discovered that the "trick" was ignore the text in which case the system keeps you on hold waiting for a real person. It may still take an hour but at least you end up with someone you can talk to.

wagonmaster2 · 07-11-2020, 09:19 PM

Will try that next time, only spent 40 minutes on Hold today. Gave up last Thursday after several minutes on hold at end of contact while waiting for person to do something else, no idea what he was doing.

**TonyDi** · 07-11-2020, 09:47 PM

Phone systems everywhere are becoming irksome. You call and you never get a person. It's always a recorded message. They always tell you to hold on as the prompts have recently changed. How many times do they change prompts??
It's more annoying when your selection is #1 but you have to wait for all 9 prompts to be given before you can select. Ain't technology great? ***sigh***

**CLIFFTALL** · 07-12-2020, 01:07 AM

I always had great customer service from Verizon before Covid. I find this to be a common issue these days with other Companies as well.

wagonmaster2 · 07-12-2020, 09:05 PM

Quote:

Originally Posted by TonyDi

Phone systems everywhere are becoming irksome. You call and you never get a person. It's always a recorded message. They always tell you to hold on as the prompts have recently changed. How many times do they change prompts??
It's more annoying when your selection is #1 but you have to wait for all 9 prompts to be given before you can select. Ain't technology great? ***sigh***

You said a mouth full.
Especially when technology isn't exactly one of my best features. Besides waiting for all the prompts then finding out none of them come close to fitting your need. Flip a coin and take any of them I guess. What I had to do the first call.

RRR · 07-12-2020, 09:54 PM

Quote:

Originally Posted by CLIFFTALL

I always had great customer service from Verizon before Covid. I find this to be a common issue these days with other Companies as well.

Sometimes I wonder if it just an excuse for their poor service.

wagonmaster2 · 07-12-2020, 10:16 PM

Quote:

Originally Posted by RRR

Sometimes I wonder if it just an excuse for their poor service.

Same with AT&T, seems if a person can reach someone that doesn't have such a thick accent it's hard to understand them then you have a chance of good service.
That's what I'm hoping for on Verizon if I can ever get thru to Customer Service.
Seems a lot of the 800 numbers are maned by inept clerks but if you can reach a 888 or 866 etc number it's usually a good call. Still keeping fingers crossed Verizon 800 CS will be good.

wagonmaster2 · 07-13-2020, 08:31 PM

Customer Service phone number worked great this afternoon. Got my problem solved, but found we have another problem. Flip phone is outdated and will not work anymore after end of year. Will have to update, new program costing more of course, which we don't need any of that. Use this phone for emergencies or keep in contact if we each go in separate directions. Now paying $10/month and think I understand it will go to $30/month.

Really appreciate that phone number, guy was very nice and talked very good understandable English. Thanks again for that help, only had to wait on hold about 15-20 minutes.