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Old 10-30-2020, 11:31 AM   #1
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OTR Mobile Nov 1, SIM may no longer work...

I received this email this morning, anyone else? Wish the had provided more

Due to recent updates by the service provider, your current sim card may no longer function as of November 1st, 2020. We are aware that this update may not affect every customer. However, we are taking every precaution to minimize any amount of downtime. Therefore, we will be sending you a replacement sim card to your shipping address on file.
We are working as quickly as possible to get these replacement sims sent out ASAP! All you will need to do is remove your current sim card and replace with the new sim card. Any days of service that are missed due to the lapse of time in the sim card reaching you, will be added onto your current cycle.
Depending on your device an adapter may be required and will be included with your new sim card. If your device needs an adapter all you will need to do is match the size of the old sim card with the provided adapter, and place the sim onto the slot of the adapter and insert into your device. This update will not affect your billing, service, or device. If you have any questions please feel free to contact us via live chat. However, no action is needed on your part in order to be mailed a new sim card. Once your sim card is mailed you will receive an email with tracking information.

Sincerely,

OTR Mobile
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Old 10-30-2020, 12:57 PM   #2
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Nothing to REALLY worry about. They are switching back to AT&T as their provider. It was T-Mobile - well I guess still is in your case. If you are travelling and did not get your new sim card, it may not work after that date but I doubt it. I got the same email about 6 weeks ago and new card got lost in the mail somehow. They sent me a new one which took about another week putting me way past their time frame.

I was assured that the old card would work for as long as I needed it it until the new card showed up. I would call them directly and work out a new or updated mailing address.
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Old 10-30-2020, 01:21 PM   #3
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Yea. Switching back to AT&T. and raising their prices again. Went for 60 to 80 and now to 90 bucks a month.
They sent us a new SIM card and said it would be activated in a week. It wasn’t. We called and they said they’re working on it. Been another week and still a no go. No idea how much longer.
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Old 10-30-2020, 06:00 PM   #4
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My experience was a little different when activating the new card. I replaced the card and it worked instantly. I did not have to call or log into their website at all. Actually, I tried to use the website to activate but it wouldn't work. I then realized that it connected right to my Wi-Fi Ranger. I called them anyway and they said all was well.

Yeah, the price going up is a bummer - BUT it is (so far anyway) truly unlimited and un-throttled. Hard to beat that. Lightening fast as well - speeds always over 50 down. I don't work for them, so take this for what's it's worth. (I realize not every location will have those speeds)
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Old 10-31-2020, 07:42 AM   #5
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I had received the email from OTR (change from T-mobile to AT&T, service ends Oct 1) about 6 weeks ago. Made the switch without too much trouble. I thought this new "Nov 1" email was something different but it makes sense they are still just sending out emails...Thanks everyone for the replies.
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Old 10-31-2020, 08:48 AM   #6
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Do you have the Velocity hotspot you ordered from them or did you order just the sim card and put it in your owned device?

That might make a difference here - Maybe compatibility issues with your device and AT&T's network?

I would call them to confirm. They were really courteous and helpful when I spoke to them.
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Old 10-31-2020, 08:51 AM   #7
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OTR is not "unthrottled". Their TOS does state "fair use policy". I regularly get notice from ATT that I have reached 16GB of use and may be subject to throttling for remainder of billing period. I have been on blue blast plan for several months.
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Old 10-31-2020, 09:36 AM   #8
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I understand the rules and disclosure policy. I was just passing on my experience. I have used 97 gigs so far this month with one day to go in the cycle.

Never have I received an email or had the service "appear" to be throttled. I also have visible service and run both through a load balancing router. To be fair, if the router is working as advertised, I may not notice that one or the other was getting throttled. I do not use these for work - long retired, just some use during the day for routine individual use computer stuff (like iRV2!!) but I stream all my TV and never had a buffering issue.

This is all dependent on signal strength where you are parked, (among many other factors) but I have so far have been very pleased with the products. Someone else in a different location with different equipment might have a completely different experience.

Just out of curiosity, when you get one of those emails, have you had your service curtailed, or is it just a warning?
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Old 10-31-2020, 10:53 AM   #9
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My Blue Blast works well and the speeds are usually pretty good. But I have been bothered with AT&T random "disconnects" that have been discussed on the Mobile Internet Resource Center website and elsewhere.

When the disconnects happen my router still thinks it is connected but no data flows. My phone, however, will show the connection as "no internet". A reboot of my hotspot fixes the issue until it reoccurs.

From what I've read this is an AT&T issue which it is not admitting to. It is not an OTR problem
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Old 11-05-2020, 10:12 AM   #10
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Quote:
Originally Posted by mrome54369 View Post
I received this email this morning, anyone else? Wish the had provided more

Due to recent updates by the service provider, your current sim card may no longer function as of November 1st, 2020. We are aware that this update may not affect every customer. However, we are taking every precaution to minimize any amount of downtime. Therefore, we will be sending you a replacement sim card to your shipping address on file.
We are working as quickly as possible to get these replacement sims sent out ASAP! All you will need to do is remove your current sim card and replace with the new sim card. Any days of service that are missed due to the lapse of time in the sim card reaching you, will be added onto your current cycle.
Depending on your device an adapter may be required and will be included with your new sim card. If your device needs an adapter all you will need to do is match the size of the old sim card with the provided adapter, and place the sim onto the slot of the adapter and insert into your device. This update will not affect your billing, service, or device. If you have any questions please feel free to contact us via live chat. However, no action is needed on your part in order to be mailed a new sim card. Once your sim card is mailed you will receive an email with tracking information.

Sincerely,

OTR Mobile
Here’s an update. New SIM was sent to my escapees mail service, received yesterday. This morning “SIM Provision Error”. on my unlocked Nighthawk MR1100, no internet connected. Chatted with OTR and they are trying to “refresh my current sim ...process will take at least 24 hours” which is better than new sim arriving Monday Nov 11 when I expect to receive forwarded mail from Escapees. OTR chat said, “Blue Evo has been interrupted. That is the reason why we are sending the new sims to our customers.” My blue evo sim was/is AT&T.
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Old 11-06-2020, 10:12 AM   #11
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They sent us a new SIM card few weeks ago. Said it would take a couple days to activate it and the would email us when that was done. After a week we chatted with them and the said the would look into it and “escalate our request”. Another 10 days later we chatted again, this time they told us AT&T need to activate the SIM and OTR is waiting on them.
Our T-Mobile SIM is still working and we’re still waiting. When we started with OTR they were using AT&T until they switched us to T-Mobile. For our nationwide travels AT&T provided better overall performance. Hope the new SIM will be activated soon.
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Old 11-07-2020, 07:38 AM   #12
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Originally Posted by wjohnson913 View Post
They sent us a new SIM card few weeks ago. Said it would take a couple days to activate it and the would email us when that was done. After a week we chatted with them and the said the would look into it and “escalate our request”. Another 10 days later we chatted again, this time they told us AT&T need to activate the SIM and OTR is waiting on them.
Our T-Mobile SIM is still working and we’re still waiting. When we started with OTR they were using AT&T until they switched us to T-Mobile. For our nationwide travels AT&T provided better overall performance. Hope the new SIM will be activated soon.
What's odd to me is that I had already done the T-Mobile to AT&T switch. I asked what the new sim would be, chat said "That I wouldn't know because truthfully, some has been sent ATT sim which are still working and some received T-Mobile sims." I don't believe this individual knew their products or process well...
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