Community Forums

rk911 · 04-23-2018, 06:01 PM

just had two successive chats with DISH techs regarding the ability to change our service address for the locals using the app instead of having to call in or use chat. one said it can be done and sent me the instructions. but those steps include options i do
not see on my app. second agent said nope, we must still call or chat. ?????

BillJinOR · 04-23-2018, 06:09 PM

Many haven’t had the update on the app .. mine hadn’t appeared ..even after I updated the mydish ap 2 days ago , it should be in the outdoor RV section of the app where the reauthorize receivers is , you will also see “ change locals “ will appear.
It may be that only the pay as you go folks are the ones getting this.several have posted that it’s been available since April 13 .. others have said the roll out is not universal and screwed up ...the one cs I talked to was clueless so I hung up and decided to give it some time text msgs to “chat” work fine for now.

poppopc · 04-23-2018, 06:12 PM

We have been Fulltiming for seven years, and have to,calling each change of address. Would be nice if it was in a app. Keep us informed.

lllkrob · 04-23-2018, 06:51 PM

The app does work to change your service address. However your account must be tagged as a DISH Outdoors account and must be a Pay-As-You-Go monthly account for the app to work correctly. If you are no longer under contract you may be able to call DISH and get your account tagged as DISH Outdoors. However you may be required to purchase your receivers since DISH Outdoors accounts do not provide lease receivers.

rk911 · 04-23-2018, 07:42 PM

we have been a PAYG account from the start and own the receiver. we’re changing locations tomorrow and when i call DISH to change service lication i’ll ask about this and see what they have to say. i’ll post what i learn.

BillJinOR · 04-23-2018, 08:39 PM

If that’s the case For those of us who are full time and are not in “pay as you go “ .. which costs more we are out of luck i guess . If I change my current plan to pay as you go it would cost about 20.00 more per month. Even though I am out of contract and own my own receivers .. I just checked .
Think I’ll just stay with texting cs I have no need to drop service for the winter or a month at a time.

firedoc · 04-23-2018, 09:32 PM

Just changed my service address by calling. After all was said and done the CS agent added that we could just do it off the app now. Some of them know about it.

rk911 · 04-23-2018, 11:30 PM

Quote:

Originally Posted by firedoc

Just changed my service address by calling. After all was said and done the CS agent added that we could just do it off the app now. Some of them know about it.

that was evident in my first chat with DISH. that agent sent me the steps to use with the app....except none of those steps match what i'm seeing on the app. i'll address that with an agent tomorrow on the phone when we get set up. when i ssked the second agent about that she said the only way to change service lcations is to call or use chat. you'd think all of the agents would've seen the memo.

vsheetz · 04-24-2018, 03:31 AM

Having to be a Pay As You Go subscriber to have the option appear in the app doesn't make good sense. But I would believe it out of Dish... If true hopefully they figure out it shouldn't be that way.

I am not Pay As You Go subscriber and do not have the option appearing in my app on my Android phone.

slallen1262 · 04-24-2018, 10:59 PM

I’m a pay as you go subscriber and full-time and don’t have the option to change my service address on the app. Hopefully that will change in the next few weeks.

rk911 · 04-25-2018, 11:33 AM

ok, here’s the answer at least as it applies to my situation. according to the senior tech i spoke with the computer classifies us as inelegible to use the app because of our receiver/DVR. we have the ViP 722k which is classified as a home, not mobile, receiver. the logic is if you’re not using a mobile receiver like the 211 then you must be stationary and therefore have no need to frequently and temporarily change your service address. he told me it MIGHT make a difference IF we were full time or if we were taking the 722k from the house and using it in the MH. and i could certainly give feedback to DISH on this but for now the computers are programmed to offer the app option only to those recognized as mobile users. that all makes perfect sense to me and its no big deal for us to call to change out service address.

MisterT · 04-28-2018, 05:16 PM

hmmmm....don't know about that, ALL we have are vip211k receivers, and still the app has nothing for us.

not really sure if there is such a thing as a 'mobile' receiver, they all work anywhere anytime... they don't know or care whether they are in a house, an rv, a business, or a treehouse. : )

regardless, I WOULD like Dish to open up this option for all of us, or AT LEAST the ones of us who ASK. Certainly most folks will never need this, or even know what it's for, but us who RV and have or take our receiver with us, Need it: )

webslave · 04-28-2018, 09:31 PM

I have PayAsYouGo, and every time I call in (frequently) to change my service address to get the locals, I get the "use our app pitch" and I tell them the same thing every time; make the app run on ALL versions of Android and I'd be happy to use it. They "upgraded" the app and now I can't even load it on my phone. My phone is a TracFone and will no longer allow Android updates. I refuse to buy several hundred dollars worth of phone just to use their app. I bought the phone to make phone calls with and it does just fine calling their service number...no app needed and probably, just as fast.

4x4 · 04-29-2018, 09:27 PM

Finally... I'm Pay as you go... Opened MyDish App on my iPhone, clicked on Services on the bottom of the APP, clicked on Dish Outdoors, Wake up Your Receiver, all 4 options were greyed out because I was already watching Dish TV, on the bottom is a button that says Reauthorize TV. I clicked that button and it said my receiver would be updated within 15 minutes. Well 60 minutes later nada... Oh well, back to calling it in...