Community Forums

Bob Walton · 07-20-2023, 10:25 PM

You can try the RV dealers in your area or you can buy the update from Winegard directly. The upgrade part number is SW-TRV1. It costs about 300.00US

Bob Walton · 03-29-2024, 02:16 PM

It looks like Shaw and Winegard are not on the same page again. Shaw shut down the satellite that the Winegard dish looked for to lock onto. This happened in February 2024. Winegard is now busy trying to get a new software update to the system. I am currently waiting for the update and when it is available I will be able to update your dish. I stay in the Lacombe , AB area but I will travel to surrounding areas to do the update. Cost depends on how far I have to travel.

PS
If you are a snowbird you probably won’t get any channels south of the border.

RobertToby · 03-30-2024, 04:53 PM

Hi Bob. Not sure what your issue is, but my system works fine. I did have to upgrade from 600 series receiver to 800 series, for free, but that was for all 600 receivers and HD. According to Shaw, no changes have been made. Have you upgraded your receiver? And there is a better chance of getting Shaw in the USA than Bell.

RobertToby · 03-30-2024, 04:54 PM

And I also do the non-lock fix as well, in Eastern Canada.

Bob Walton · 03-30-2024, 10:55 PM

Here is a copy of an e-mail from Winegard that I just got from them

THANK YOU FOR CONTACTING US!
Hello Bob,

Thank you for reaching out. Once we have an update we will reach out to customers. In the meantime a manual 107 should provide you signal.
Please use the link below for instructions on performing a manual search routine with a Trav'ler antenna.

Trav'ler Manual Search

Thank you,

Winegard Customer Support
1-800-288-8094
https://winegard.kustomer.help/

Bob Walton · 03-30-2024, 10:58 PM

I just got back from the U.S. and Shaw doesn’t work in the southern states anymore. I have emails from people down there who lost all of the programming.

PMCAGENCIES · 04-21-2024, 04:15 PM

Quote:

Originally Posted by Bob Walton

It looks like Shaw and Winegard are not on the same page again. Shaw shut down the satellite that the Winegard dish looked for to lock onto. This happened in February 2024. Winegard is now busy trying to get a new software update to the system. I am currently waiting for the update and when it is available I will be able to update your dish. I stay in the Lacombe , AB area but I will travel to surrounding areas to do the update. Cost depends on how far I have to travel.

PS
If you are a snowbird you probably won’t get any channels south of the border.

Well I hope they get their stuff together because if you can't get service in Canada we are in real trouble as nothing available here in California right now!!

JedTheFed · 04-29-2024, 05:10 AM

Quote:

Originally Posted by Bob Walton

Here is a copy of an e-mail from Winegard that I just got from them

THANK YOU FOR CONTACTING US!
Hello Bob,

Thank you for reaching out. Once we have an update we will reach out to customers. In the meantime a manual 107 should provide you signal.
Please use the link below for instructions on performing a manual search routine with a Trav'ler antenna.

Trav'ler Manual Search

Thank you,

Winegard Customer Support
1-800-288-8094
https://winegard.kustomer.help/

This worked for me, at least for now!