Stupid DISH service techs.

[D Lindy]

So after 10 years of great service and no issues with DISH network, I finally ran into their totally stupid unfathomable customer service. I called last night to activate my RV receiver as I've done for 3 years now. Well the tech said that he could not activate (wait for it) because I had a service order on the book to be done in 2 weeks to upgrade my HOME system?????????? He said that his system would not let him activate a receiver if there was an open service order on the account. So I cancelled the system upgrade (the has to be done because of their system up grade), he then activated my RV receiver. Once I make sure it's active (this Fri) then I call and reset ANOTHER appointment to upgrade my system. In the end it is double work for them having to canx, and then reschedule my service appointment, HOW STUPID.

[jondrew55]

As recently mentioned in another thread, when you get a rep from dish (or anyone else) that seems totally clueless, just hang up and call back. This person may have completely misunderstood what you wanted and started going down the wrong road.

[Hugmongous]

I'm frustrated with DISH that they can't/don't have a web site so you can send the refresh signal to your receiver. If you leave it unplugged as I often do with my RV receiver it won't work until you have to call Dish, wait on hold, speak to a rep. -- only for them to maybe send the signal. With Sirius you can do it from their web site.

[Triker56]

Originally Posted by Hugmongous

I'm frustrated with DISH that they can't/don't have a web site so you can send the refresh signal to your receiver. If you leave it unplugged as I often do with my RV receiver it won't work until you have to call Dish, wait on hold, speak to a rep. -- only for them to maybe send the signal. With Sirius you can do it from their web site.

You can do that with DirecTV also. Refresh from your account on web site.
Much faster then waiting for a service person. And hearing over and over. Your call is important to us. And will be answered in line as received.

[srh]

D Lindy: If you call again to talk to a different tech, you will get a different answer! Most of the time they are clueless when it comes to DISH for RV's!

[djhinds]

I had Dish set it up that when my phone # pops up it automatically sends me to "Advanced RV Support" who do understand RV service. It only takes me a couple of minutes to get the locals changed to a new location. Never have problems at all talking to them......

Dave

[Bigd9]

Originally Posted by Hugmongous

I'm frustrated with DISH that they can't/don't have a web site so you can send the refresh signal to your receiver. If you leave it unplugged as I often do with my RV receiver it won't work until you have to call Dish, wait on hold, speak to a rep. -- only for them to maybe send the signal. With Sirius you can do it from their web site.

I was told at the Hershey RV Show that this is in the works. Seems that Dish Network is waiting for government approval.

[Bigd9]

Originally Posted by djhinds

I had Dish set it up that when my phone # pops up it automatically sends me to "Advanced RV Support" who do understand RV service. It only takes me a couple of minutes to get the locals changed to a new location. Never have problems at all talking to them......

Dave

Do you happen to have the telephone number for Advanced RV Support? I generally use their instant messaging system and I connect to technical services, but even that can be an exercise in frustration. Sometimes my request to re-activate the receiver or switch locals goes real well, and sometimes it's a real pain.

[Bigd9]

Originally Posted by D Lindy

So after 10 years of great service and no issues with DISH network, I finally ran into their totally stupid unfathomable customer service. I called last night to activate my RV receiver as I've done for 3 years now. Well the tech said that he could not activate (wait for it) because I had a service order on the book to be done in 2 weeks to upgrade my HOME system?????????? He said that his system would not let him activate a receiver if there was an open service order on the account. So I cancelled the system upgrade (the has to be done because of their system up grade), he then activated my RV receiver. Once I make sure it's active (this Fri) then I call and reset ANOTHER appointment to upgrade my system. In the end it is double work for them having to canx, and then reschedule my service appointment, HOW STUPID.

Funny, I had the same experience about a year ago, except I was not aware of the service order they had scheduled. They are switching everyone around here to the Eastern Arc satellites and they said they could not reauthorize my RV receiver or change locals until that service order was satisfied. I told them my home account was already looking at the Eastern Sats. The service tech said well how about the RV dish? I told her I choose which arc to look at depending on where we were in the country.

They canceled the service order and reauthorized the receiver. Then about a week later they called to set up a service call to change the dish so it will look at the Eastern Sats. When the tech came out he said "you are already looking in the correct direction, why did you call in a service call?" I told him I didn't and this was a Dish Network request. He did hand me a new remote for my troubles!

[docsdock]

I call for local channels about once every month - I can tell when it will work and when it won't by the way they handle the call - Sometimes they change my billing address (not wanted) but not the local channels. I'm right about 95% - wish they would let us change online.

[MisterT]

In many, many chats with DISH to reset our ZIP code for local channels while traveling, I've several times run into the dreaded 'oh, we'll need to send out a tech to help you with that...' statement - which, of course, is ridiculous.
I just ask for the manager, who eventually figures it out, and we get the update.

[jbrv]

Originally Posted by docsdock

I call for local channels about once every month - I can tell when it will work and when it won't by the way they handle the call - Sometimes they change my billing address (not wanted) but not the local channels. I'm right about 95% - wish they would let us change online.

I know you can reset the billing address online. I just did mine. I had to go in and check it because i was pretty sure the last person i talked to at direct when i was changing my location (who was very clearly told not to change my billing address) changed it. They did.

I really only wanted the local channels to watch the nascar race which was on fox. By the time they got it done i had fox on over the air antenna and did not care anymore.

[djhinds]

I just asked the Dish Tech to send me to advanced tech support then he set it up to go there anytime I call. They must use caller ID to know it is me.....

Dave

[BobGed]

Haven't tried it myself, but I understand Dish now has a phone number dedicated to RVers 800-970-7959.