Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > RV SYSTEMS AND TECHNOLOGIES FORUMS > Technology: Internet, TV, Satellite, Cell Phones, etc.
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 01-21-2012, 10:31 AM   #1
Senior Member
 
w6pea's Avatar
 
Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Feb 2011
Location: Chula Vista, Mexifornia
Posts: 1,021
Warning beware of Verizon's hidden fees

I went into an Authorized Verizon wireless Dealer in Ridgecrest, Ca. on the 30th of December. I had been a Verizon customer and had switched to another carrier,(taking my Phone Numbers with me.)
I decided to go back to Verizon because even in the middle of Ridgecrest Ca. and about a block away from a cell tower I tried to call home to So. Cal. to check my phone messages I kept getting service not available.(another horror story for another time)

Any way when I went into the dealer I was told that there would be no contract and no reactivation fee's because I was a returning customer and they had a come back special going on. Okay sounded a little too good to be true, but who knows.

Well I get my first bill.....I look on line at it and it says that I am not in a contract with them(because I was a returning customer) I was already past my contract with them since 2006.

I read farther down the bill and it say's there is an activation fee of $35.00 for both phones. So I call cuss-some-more service and get another song and dance.
Bottom line they will not refund the activation fee's. So instead of a bill a little over $100 bucks it's just shy of $200 bucks. (by only a few pennies)

Also here is another thing the city that I live in no charges a new tax of some kind for use of a cell phone of $3.05 more than the state and all of the federal taxes and fee's took effect Jan.1
__________________
Remember "Without Truck's......America Stops" RVM129
"Take me to the Brig. I want to see the "Real Marines".
Major General Chesty Puller, USMC -
"Semper Fi"
w6pea is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-21-2012, 10:47 AM   #2
Senior Member
 
Thor Owners Club
Join Date: Jun 2011
Posts: 2,893
Yup, the activation fee is their version of a rewards program, "thanks for comin back, now pay up". Its a bit of a catch 22, if you leave to go to another provider you may get hit with other undetected fees or bad cell reception. I guess better the devil you know then the devil you dont'
Fred1609 is offline   Reply With Quote
Old 01-21-2012, 11:06 AM   #3
Senior Member
 
PyrateSilly's Avatar
 
Monaco Owners Club
Join Date: Jul 2011
Posts: 2,200
Thats better than AT&T for us.
We got forced to transfer to AT&T from Verizon. Had them for all of 2 hrs before the transfer to go back to Verizon went thru. AT&T is still wanting almost $200 for that 2 hrs and they would not allow us to take our numbers back to Verizon so we had to get new numbers on top of that.
__________________
Thom and Christine having fun in a 1993 Monaco Crown Royale Signature Series 40ft 300hp RV. Towing a Fiat 500 Abarth and a Harley.
Our blogged repairs and travels
PyrateSilly is offline   Reply With Quote
Old 01-21-2012, 11:21 AM   #4
Senior Member
 
Tha_Rooster's Avatar
 
Join Date: Aug 2008
Location: Georgia
Posts: 8,063
I believe the stores get the activation fee so they are the one that could have not charged you. I didn't know you could start a verizon or AT&T account without a contract .
__________________
2007 Fleetwood Revolution LE 40V
Tha_Rooster is offline   Reply With Quote
Old 01-21-2012, 11:30 AM   #5
Senior Member
 
Graniteman's Avatar
 
Join Date: Jan 2011
Location: Everett,PA
Posts: 178
We signed a contract with Verizon a few years back for the business with about 20 phones. We were supposed to get $ 2,000.00 back on a rebate as per the sales rep who came to the office. After 6 months of runaround from Verizon I finally sent a picture of me and the Attorney General at a fund raiser. He was just about to become Governor of PA. I threatened to contact him (I may have stretched the truth a little about how well I knew him). But let me say problem solved. I am surprised they didn't hand deliver the refund ck. The best part is I never had to get nasty.
__________________
The Collins Family
Travis, Kim, Richard, Rebecca
2 Yorkies(Sophie and Annie)
Graniteman is offline   Reply With Quote
Old 01-21-2012, 12:09 PM   #6
Senior Member
 
PNWGirl's Avatar
 
Vintage RV Owners Club
Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Aug 2009
Posts: 1,103
Quote:
Originally Posted by PyrateSilly View Post
Thats better than AT&T for us.
We got forced to transfer to AT&T from Verizon. Had them for all of 2 hrs before the transfer to go back to Verizon went thru. AT&T is still wanting almost $200 for that 2 hrs and they would not allow us to take our numbers back to Verizon so we had to get new numbers on top of that.
Thom,

I do not know if you have this information but they can not do this. Cell phones are overseen by the FCC and you have rights. If you have not done so, you should file a complaint. The regs clearly state that they CAN NOT refuse to port a number, even if money is owed.

Below is the page, regarding this, from the FCC. I had the same thing happen, told the carrier that I was filing with the FCC and low-and-behold, my number was ported. Knowing your rights is a powerful weapon against companies who try to pull stunts like this.

I have attached AT&T's letter, to the FCC, when the FCC requested all carriers to state their Early Termination (ETF) policy and grace periods. Please see the two area's that I have highlighted for you, on page three.

ATT_ETF_Response.pdf

Sheila


==================================

Portability: Keeping Your Phone Number When Changing Service Providers


Background

Under the Federal Communications Commission’s (FCC’s) “local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, including interconnected Voice over Internet Protocol (VoIP) providers, and keep your existing phone number. If you are moving from one geographic area to another, however, you may not be able to take your number with you. Therefore, subscribers remaining in the same geographic area can switch from a wireless, wireline, or VoIP provider to any other wireless, wireline or VoIP provider and still keep their existing phone numbers.
Initiating the Process


If you want to change companies:
  • Do not terminate your service with your existing company before initiating service with the prospective new company.
  • Contact the new company, which will start the process of porting your number by contacting your current company. Be prepared to provide the new company with your 10-digit phone number, customer account number, and five-digit zip code. If you had created a passcode to protect your account, you may also need to provide that passcode.
  • Be aware that when terminating service with a wireless company, you may be obligated to pay any early termination fees under your existing contract. Also, when terminating service with any company, you are usually required to pay any outstanding balance owed. Review your bill or contract to determine what fees or charges apply. Once you request service from the new company, however, your old company may not refuse to port your number, even if you owe money for an outstanding balance or termination fee.
  • You may request service from a new company at any time.
Fees and Charges
  • Companies may charge their customers fees to recover the costs that they incur in providing number portability. Fees may vary between companies, and some companies may not charge any fees.
  • Companies may not refuse to port a number because a consumer has not paid for porting.
  • When considering a switch, consumers should ask the new company whether it charges any number portability fees and whether those fees can be waived.
The Porting Period

The FCC has changed its number porting rules to shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports, including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010 for most carriers. Small, rural carriers have a longer period, until the beginning of 2011, to meet the new porting deadline.
During Porting

If you port from a wireline phone to a wireless phone, there may be a period of “mixed service” – when you essentially have two telephones with the same number. Ask your new wireless company whether you will be able to continue using your current wireline number during the one day transfer process. Also, if you port from a wireline phone to a wireless phone, your wireline long distance company will not move with you. Your long distance service will generally be provided by your new wireless company, but you should verify this with the new wireless company before changing service providers.
Emergency Services

In some areas, 911 operators automatically receive the phone number or location of a wireless call, but in many areas, that is not the case. Technology that will provide that information – Enhanced 911 or “E911” – is currently being implemented, but is not yet available for some wireless phones and in some parts of the country.
As noted above, during the one day porting process from the old company to the new company, there may be a period of “mixed service” - when you may have two telephones with the same number. During this time period, your E911 service may be affected. The call should go through, but the 911 operator may not be able to call you back if the call gets disconnected. For this reason, before porting either a wireless or a wireline number, ask the new company if the one day porting process will affect a 911 call.
Handsets and Special Services

In some instances, wireless handsets of different wireless telephone companies are incompatible. If you switch wireless companies, you may need to purchase a new handset, even if you retain the same phone number. If you have concerns about purchasing a new handset, ask your new wireless company whether or not your current handset will work with that company’s network.
Also, be aware that in a few areas, as consumers with ported numbers roam outside their normal wireless service areas, they may only be able to send and receive calls. Other services, such as caller ID, may not function properly.
Filing a Complaint with the FCC

If you have a problem porting your phone number from one service provider to another, first try to resolve it with the responsible provider. If you cannot resolve the problem directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an FCC online complaint form. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.
What to Include in Your Complaint


The best way to provide all the information the FCC needs to process your complaint is to complete fully the online complaint form. When you open the online complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete. If you do not use the online complaint form, your complaint, at a minimum, should indicate:
  • your name, address, email address and phone number where you can be reached;
  • the telephone and account numbers that are the subject of your complaint;
  • the names and phone numbers of any companies involved with your complaint;
  • the amount of any disputed charges, whether you paid them, whether you received a refund or adjustment to your bill, the amount of any adjustment or refund you have received, an explanation if the disputed charges are related to services in addition to residence or business telephone services; and
  • the details of your complaint and any additional relevant information.
For More Information

Visit the FCC’s website for more information on number portability. For information about other telecommunications issues, visit the FCC’s Consumer & Governmental Affairs Bureau website, or contact the FCC’s Consumer Center using the information provided for filing a complaint.
Print Out

Portability: Keeping Your Phone Number When Changing Service Providers Guide (pdf)

Bureaus & Offices: Consumer & Governmental Affairs
__________________

1995 Fleetwood Pace Arrow 33L
2006 Ford Explorer Eddie Bauer Edition toad
With Assorted fur-kids
PNWGirl is offline   Reply With Quote
Old 01-21-2012, 12:17 PM   #7
Senior Member
 
PyrateSilly's Avatar
 
Monaco Owners Club
Join Date: Jul 2011
Posts: 2,200
They can and did.
Verizon bought a company a few years back. The FCC determined that parts of the areas that they now held would be considered monoploy and had them sell them off, customers and all. AT&T bought up most of them. We happened to be one of them. Trust me I contacted the FCC, AT&T and Verizon. There was nothing to do except let us be transferred and then transfer back. To even go back with Verizon we had to use a different mailing address to put the number with. We could not use the house's. For service we could use the house to get the area code thou. Stupid and wrong but that's they way it worked for me and LOTS of people. Trust me I emailed, was on the phone and contacted everyone I could for 1 1/2 yrs before it got switched.
__________________
Thom and Christine having fun in a 1993 Monaco Crown Royale Signature Series 40ft 300hp RV. Towing a Fiat 500 Abarth and a Harley.
Our blogged repairs and travels
PyrateSilly is offline   Reply With Quote
Old 01-21-2012, 01:10 PM   #8
Senior Member
 
ernieh's Avatar
 
Join Date: Jul 2009
Posts: 1,798
The problem of ATT porting numbers to other carriers is as old as porting itself. Some things never change.
__________________
ernieh
2019 Phaeton 37BH
ernieh is online now   Reply With Quote
Old 01-21-2012, 01:34 PM   #9
Senior Member
 
mr300ce's Avatar
 
Fleetwood Owners Club
Solo Rvers Club
Join Date: Oct 2010
Location: Quartz Hill, California
Posts: 445
We, as modern Americans, have grown into the technology world along with it. We can no longer hold out or seperate ourselves from it.

In that inclusion with technology, some of us will suffer the stupidity, audacity, arrogance, and down right corrupt policies of those corporations that supply us with the technology.

We try to go on with our lives, families, work, play, on a daily basis. We have "hired" other people to take care of the other things so we can do this.

Politicians, police, court system, lawyers, etc. They work for us to help our lives run more smoothly, and to knock down the bumps along the way.

The BIGGEST problem we have now in America is........................

Corporations !

and the US Supreme Court has ruled that they are people too, and have many of the same rights as people. (ridiculus, I know).

I have been told more than once by a corporation: "If you don't like what we provide you, then go somewhere else". But sometimes there is nowhere else to go.

Plus, if you decide to protest by NOT paying what they say you owe, it will go on your credit report, and that will really hurt you along your journey thru life. (personal experiences here)

Lets just get this perfectly clear.....they are right, and you are wrong.

Its their business, and you want in, so you have to play by their rules, no matter how screwy or unfair they are. You can walk away (but pay your bills), but they may notify the next company that you are not trustworthy.

Then you are even more screwed.
__________________
'94 Bounder 32h. Chevy V-8 44k miles and like new. Tow 4 down 2007 Saturn Vue w/Honda V6
Retired Memorial Day wknd, 2015, but who's counting
mr300ce is offline   Reply With Quote
Old 01-21-2012, 03:41 PM   #10
Senior Member
 
Join Date: Jul 2010
Location: Southern Ohio
Posts: 787
Two words -- "Consumer Cellular". Good rates, no contracts, good coverage, outstanding customer service. The quicker you can get away from Verizon the better.
__________________
John McKinley
2007 Damon 3060-Ford 16k, Ford C-Max Toad, Ford Ranger Toad, Kawasaki VX300 Versys Motorcycle
jmckinley is offline   Reply With Quote
Old 01-21-2012, 11:58 PM   #11
Senior Member
 
kjburns's Avatar
 
Monaco Owners Club
Join Date: Dec 2009
Location: Tucson, AZ
Posts: 619
Quote:
Originally Posted by jmckinley View Post
Two words -- "Consumer Cellular". Good rates, no contracts, good coverage, outstanding customer service. The quicker you can get away from Verizon the better.
They must use AT&T because the coverage maps are identical. Their coverage in many of the places we travel is inadequate. YMMV
kjburns is offline   Reply With Quote
Old 01-22-2012, 12:47 AM   #12
Senior Member
 
VanDiemen23's Avatar
 
Join Date: Oct 2010
Posts: 1,459
Weird stuff goes on cellular-wise out in the boonies around Ridgecrest. Verizon has a tower in Trona - but blocks all ATT calls (maybe others too) except for 911. I had ATT for years until I got fed up with lousy service and their insistence that my daughter carry a data plan just because she had a smart phone. Switched to Verizon and now once I get out on the 14 or 395 I have no service until almost all the way to Lancaster or Victorville - probably because ATT blocks Verizon.
VanDiemen23 is offline   Reply With Quote
Old 01-22-2012, 12:53 PM   #13
Senior Member
 
PyrateSilly's Avatar
 
Monaco Owners Club
Join Date: Jul 2011
Posts: 2,200
Funny we have Verizon and don't have a problem in that area with service. hmmmmmm
And it's not that calls are blocked from a carrier, it's the fact that the carrier does not have anything on the towers around there. Used to work for a tower company and the cell companies rent and put the stuff on the towers. No stuff on the tower no service from them. Of course the cell companies can and do build their own towers too so it maybe just that that's the case here.
__________________
Thom and Christine having fun in a 1993 Monaco Crown Royale Signature Series 40ft 300hp RV. Towing a Fiat 500 Abarth and a Harley.
Our blogged repairs and travels
PyrateSilly is offline   Reply With Quote
Old 01-23-2012, 12:17 PM   #14
Senior Member
 
ernieh's Avatar
 
Join Date: Jul 2009
Posts: 1,798
Quote:
Originally Posted by VanDiemen23 View Post
Weird stuff goes on cellular-wise out in the boonies around Ridgecrest. Verizon has a tower in Trona - but blocks all ATT calls (maybe others too) except for 911. I had ATT for years until I got fed up with lousy service and their insistence that my daughter carry a data plan just because she had a smart phone. Switched to Verizon and now once I get out on the 14 or 395 I have no service until almost all the way to Lancaster or Victorville - probably because ATT blocks Verizon.
I'm not quite sure how ATT or Verizon could block each other or not allow roaming on the other network. The two carriers used different formats. ATT uses GSM and Verizon used CDMA. They are definitely not compatable with one another.
__________________
ernieh
2019 Phaeton 37BH
ernieh is online now   Reply With Quote
Reply

Tags
verizon



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Strange alternator failure warning WheelingIt Monaco Owner's Forum 8 02-21-2011 12:14 PM
Medical Warning Beware Kazoo Tom Just Conversation 7 03-13-2008 07:26 PM
WARNING!!! Beware of scam.......This is a long story mottybri Just Conversation 10 01-17-2008 08:13 PM
Hefty Fees in Store for Misbehaving Virginia Drivers Jayco1 Just Conversation 9 08-02-2007 04:34 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 02:00 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.