Quote:
Originally Posted by BrokeDown
Winegard replaced the GW-1000 under warranty, but the new unit does the same thing.
If I connect the gateway to WiFi, it acts as expected. That is to say that I can connect to the gateway and access the internet whenever I want.
Winegard says they escalated the problem to engineering, but this has been going on for months.
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Even though many people on IRV2 think of me as a WiFiRanger specialist, lately I've been getting more involved with Winegard products since WiFiRanger and Winegard are actually both part of the same company.
What you're described is a classic description of what is called a "memory leak" which is a software "bug" that results in memory being "used" by various processes without being "freed" for use by other processes. Over time, the available memory slowly "leaks away" until you get an "out of memory" error message.
Although it's easy to describe a memory leak, finding and fixing it can often be a lot more difficult.
In this particular case, Winegard has escalated the issue to its entire engineering team. This morning i spoke with the company's CTO who assured me that he and his team are hard at work on finding the problem. Although they still haven't identified the root cause of this particular error, they have identified and resolved other problems with the Winegard Connect/Gateway firmware all of which will be resolved when they release the next firmware update.
I understand that you would have liked for me to have been able to tell you that a "fix" for the problem has been found, but I did want you to know that you haven't been ignored and that people are hard at work trying to resolve the issue.
If you would PM me your contact information I can pass it along to the CTO, He told me that it is often helpful to have a specific customer to work with whose device is currently exhibiting the problem.
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