Winegard SK-3005 Saga Finally Over
Well, my nearly three month saga with my Winegard Sk-3005 Automatic satellite antenna is finally over.
Bringing every one up to date.
In early April I started getting my trailer ready for the summer. One of the things I checked was my sat antenna. Low and behold it just kept searching and would not lock on or even park after the prescribed time period. So a few calls to Winegard tech support and having someone read a script I was told that I needed to send the entire antenna system back to them for repairs. So 96 dollars later my antenna sans the dish is shipped back. After a week in their hands and a few phone calls I was able to get an estimate for repairs. Thatís another story. Anyhow I finally authorized repairs to the tune of over $300 dollars plus the return shipping. Because they used UPS the return charges were about $140.00 or a whopping 50 dollars more than FexEx. Get the antenna back on a Friday and get SIL to stop by and help me get it back on the roof. Hook everything up and Bright and early Saturday morning take a receiver out to do a test. Antenna rotates and locks on to something. Not sure what, because when I look at the receiver there is no signal. ZIP,ZERO, NADA. So more phone calls to tech support. This time I get Keith who does seem to know his stuff. We work for most of a week trying different things. They seem to think it is the coax cable in the trailer. Even though I have tried a separate piece of coax they insist on sending me another piece. Another week sitting and waiting and when it arrives, you guessed it Dead as a door nail. More phone calls and this time things have gotten escillated to more powerful people. The decision is made that since I apparently donít know what Iím doing that I need to take it to a RV dealer who are experts. So, I drop the trailer off the day after Memorial day. A week later and the system is still dead and Winegard has sent more parts that did not fix the problem. I have always maintained a drop dead date of Friday because we are leaving on July 1 for the summer and it either needs to be working or I will get the trailer back so we can get ready. Got a call that Winegard has located all the parts necessary locally and I am assured my trailer will be done Thursday evening. Well, you guessed it, get a call and it is still a no go. Friday morning I get a call from the service tech at the dealers asking me some questions, which I answered. About 1:30 yesterday I get a call, come and get it! WOOHOO it is finally done and working like it should.
Winegard did step up and cover the labor and all parts to get this thing working.
Thanks Winegard for supporting me.
Thanks Mike and Mike at Johnson RV in Sandy, OR
Don and Lorri