I have had 3 thermostats in my AquaHot 250d go bad and had them replaced over the past 3 years. The most recent one last month. I contacted AquaHot and a service guy opened a case for me and stated that the thermostat should not be failing every year. I sent him all the documentation from purchasing the thermostat, the labor costs, and the receipts from the annual maintenance to show that I was maintaining it properly and by AH certified technicians. I asked about 2 weeks ago for an update, then another, then another, and another one today. Today I got an email that says there is no email address by Airxcel in that name. I contacted the service department with an email with all the email traffic and the attachments. Now I wonder if a case was ever really opened and I may be starting the process from scratch.
Bob (retired Army CW4) & Brenda (Veteran Army Nurse CPT)
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