I have had the same problems that you have had with Carefree. They have had a computer virus that has taken their system down for a couple of weeks along with dealing with COVID-19 complications. I got a call from Summer she told me my parts were waiting for UPS to pick up, glad to hear it because I ordered them September 20! She mentioned IT is getting their system back on but they still didn’t have company emails up yet which as you can imagine in today’s world that is catastrophic. Any way being patient works for me but then again I am not stranded and I work on my RV.
Alan & Terry 2016 Bounder 34T
Blue Ox Alpha Tow Bar, RVi brake 2system
2015 Jeep Trail Hawk (Toad),WeBoost.