This is not the usual motor, switch, or binding problem. Electrically and mechanically they extend and retract fine and are often lubed to keep them that way.
In 2019 when our motorhome was about 3 months old we had to have the Kwikee steps replaced under warranty because a couple of the monster-sized rivets they use to secure the steps to the mechanism were literally pulling right through the metal side arms. We also had a lot of slop when stepping on the left side as opposed to the right side.
Since then we use wood blocks or the screw jacks to help support the steps everywhere except at home to try and avoid those problems.
Of course, barely two years after the steps were replaced under warranty we now have a lot slop in the mechanism on the left side again. But at least the rivets are not pulling through, yet. The right side is far more solid.
With the steps retracted, I actually can easily wiggle the one arm, the one that holds the bottom step front to the middle step front (on the left side) so there's wear in both of those giant rivets or their holes or something.
Additionally, on the top step, at the rear left on the "L" shaped piece, I can see wear on that rivet and I can move the step a bit up and down.
Both of the above means the left side of the steps is not pulled as tight as the right side when retracted but they're not dropping much. Yet.
I see people sell a "self-lubricating bronze bushing" but it appears that Lippert no longer sells a full repair kit, other than the motor parts. This is strictly a mechanical problem. I don't even know if that thing can help me because it does not appear that I have them now.
Bushing:
https://www.etrailer.com/Accessories.../LC116531.html
Has anyone else had to deal with this and come up with a permanent fix?
I'm thinking about grinding those rivet heads off, the part with the "X", and seeing how the hole in the steps themselves look but I'm kind of committed to do something once I do that. So yeah, I'd like to do it right the first time.
Thanks,
Ray