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Old 06-29-2018, 07:37 PM   #1
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Kwikee steps problem-motor runs but steps swing freely

The step motor runs as if it is opening/closing the steps but the steps are free swinging. Nothing is "grabbing" them.

Ideas?
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Old 06-29-2018, 07:41 PM   #2
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Sounds like a gear stripped or the linkage failed on the gear box. ~$100 to replace the gear box.
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Old 06-29-2018, 07:46 PM   #3
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Or simply that the pin broke, the one that links the motor pivot arm to the shaft on the steps. It should be fairly obvious which of these problems it is if someone looks underneath while the motor runs.
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Old 06-29-2018, 07:56 PM   #4
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Nothing to do but , get under and see what's going on , or broken .

USING ALL, Safety precautions of course.
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Old 06-30-2018, 07:49 AM   #5
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If you look in the "Files" section above (right of User CP) and search on Kwikee, you will find some manuals which may help you.
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Old 06-30-2018, 02:39 PM   #6
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Last year my steps were swinging freely as well. The problem I had was that the linkage had broken and the steps would fall to the open position. I had to tie them up until I received a new linkage. As others have said you probably be able to see what the problem is by looing at the underside of the step. My steps were the Kwikee 1998 vintage steps so yours could be different.
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Old 07-01-2018, 12:36 PM   #7
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there was a recall - not sure if it is still on.... got mine replaced for free when the center pin sheared (be careful - this can chop a finger off and even kill you! )
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Old 07-01-2018, 02:00 PM   #8
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I crawled under there and all looks connected.

I'm thinking the motor runs but is stripped inside and just not moving the pivot arm.


Edit: The gearbox and motor are separate but am thinking it is the gearbox:

https://www.ebay.com/itm/Lippert-379...19.m1438.l2649
Thoughts?
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Old 07-02-2018, 10:50 AM   #9
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Only takes a few mins , to take the unit apart , and isolate the problem . Could be drive teeth in the motors right angle drive system ; or internal in the gear box.

Take pictures as you take things apart , to aid in re-assembly .
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Old 07-03-2018, 06:19 PM   #10
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I stepped out of my coach once while the steps were still coming out. Something broke and the steps swung freely afterwards. After looking, it appeared nothing was broken but when I went to remove it, I realized that the bolts holding it to the metal plate had sheared. Man was I happy 3 bolts later.
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Old 07-07-2018, 01:26 PM   #11
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It was the motor.

Three bolts, two electrical plugs and it was done.

Several YT videos helped.

I am not a DIY person but this was simple.

Ordered the Kwikee lube and when that arrives it will be the last thing to do.

Thanks for all the help.
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