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Or simply that the pin broke, the one that links the motor pivot arm to the shaft on the steps. It should be fairly obvious which of these problems it is if someone looks underneath while the motor runs.
Former owner of 2004 American Tradition and several other RVs
Home is in the Ocala Nat'l Forest near Ocala, FL
Last year my steps were swinging freely as well. The problem I had was that the linkage had broken and the steps would fall to the open position. I had to tie them up until I received a new linkage. As others have said you probably be able to see what the problem is by looing at the underside of the step. My steps were the Kwikee 1998 vintage steps so yours could be different.
Ken in Nebraska
98 Fleetwood Pace Arrow, 35U
97 Ford F53 chassis
I stepped out of my coach once while the steps were still coming out. Something broke and the steps swung freely afterwards. After looking, it appeared nothing was broken but when I went to remove it, I realized that the bolts holding it to the metal plate had sheared. Man was I happy 3 bolts later.
2008 Fleetwood Revolution LE
2012 Jeep Wrangler Sahara