I know you called Spendide, but call them again, odds are you will get a different tech with a different answer. We had a stuck button, it was in and would not come out after repeat attempts. Called Spendide, tech said we'd have to pull the unit to trouble shoot. Called back an hour later and a different tech said to get a paper clip, partially unfold it, make a hook on the end, put it under the plug and pop it out. It worked fine and never stuck again.
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2014 American Eagle 45T
DD 13, 500 HP
Pulling a Honda CRV
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