There are 3 phone numbers listed for service and parts on the Splendide web site
under "Contact Us." The phone numbers are 1-800-356-0766, 503-656-2280, and 503-722-9202. Hours are 7:00 AM to 5:00 PM Pacific Time. Maybe trying another number would give a faster response, although it's possible they are only working part time (only a few days a week or every other week) under the current economic problems. Email address is service@westlandsales. Westland Sales is the U.S. distributor for Splendide.
Their parts are expensive, but their service was good a year or so ago when we needed a new handle.