Chuck, a picture would be very helpful, but here are a couple of thoughts.
Does the floor under the left side appear to have a dip in it? Does the bottom of the fridge appear to be parallel to the floor?
Most appliances-- even some large reefers-- have adjustable feet, for the specific purpose of leveling the machine and keeping it on firm footing. They twist in and out just like a bolt would, allowing the appliance to be adjusted to any unevenness in the floor. It sounds to me like the assembly crew at Thor just slid yours into position but never bothered to adjust.
The brackets you see at the top are there simply to prevent the fridge from vibrating out of position while underway. They're not intended to be weight-bearing levelers, and you are right on the money-- if left that way they will eventually distort and damage the cabinetry. Frankly, someone at Thor needs to be bitch-slapped.
Post a pic if you can, but I'm guessing your fix is pretty simple.
Good luck!!
John & Diane, Fulltime since '12
2002 DSDP 40, FL, Cat 3126
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John and Diane (RIP Lincoln, 21 FEB 22) RVM103 NHSO
Fulltimers since June, 2012
2002 Dutch Star 40, Freightliner, Cat 3126, 2004 Element
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