Not to often here do we see good places get kudos for continued over the top great customer service.
some say place xyz did em great, but it was for one visit. except brazels, they get kudos often.
our selling dealer and place of choice for repairs is McClains Rv in Denton Texas (lake dallas, corinth I-35E).
since day one back in april of 2009, we have been treated like family.
each time we needed a warranty fix or other repair they stepped up and provided expert technicians and superb customer attention
they provide four electric/water sites on their lot for recent sales and folks needing repairs.
the porters come get your coach as the techs need it, and return your coach back to spot when they are done or its closing time, they even wil level it and set the slides if you ask.
AND if your in the cg spots and are in need of tank dumping, they will send a porter down to drive or tow your rig to the dumps station inside the fence and then return you to spot when done.
you can go hang out in the lounge with free popcorn and fresh iced tea, or stay in your rig in the service bay, if you desire. DW even made chocolate cookies one time while they were working on our rig. the whole shop smelled of fresh cookies. they always hook you up to shore power in the shop, everytime.
we travel with two large pups, and they are welcome in the lounge or in the rig.
they prefer the lounge because everybody has to pet them
makes their egos get big
we often bounce between the lounge and our rig in the service bay.
our technicians treat us like friends vice customers. they always are eager to fix it right and keep you in the loop about how repairs are preceding.
we just completed service visit 12 and every-time its the same pleasurable experience. not all were warranty either.
this last one really challenged the techs to keep a positive attitude, dealing with norcold
the service writer is on game, the techs are 100% and even the service manager stops to chat or simply bs about anything and of course pet the dogs
we even get techs we had before come over and great us by NAME, either they are briefed on who is in the service lane or they have some great memories.
and its not just us, i watch and they treat everyone the same, like they are fixing their families rv.
i just had to get it out there, this place is fantastic.