Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 11-16-2021, 11:21 AM   #1
Junior Member
 
Join Date: Feb 2014
Location: Sacramento, CA
Posts: 29
AAA road assistance shortcomings

I learned something about AAA this weekend. On a saturday afternoon my RV became disabled on an interstate 5 in remote Northern California near Weed. As as a premium member, I called AAA for a tow. Forgetting for the moment the insane method they have for requesting assistance, and the incompetence of the dispatcher that handled my request (they sent out a rig that could not tow a class A), I ended up being told that the best they could do was to have a tow truck arrive the next morning, Sunday. Not knowing any better, I agreed with his suggestion that I leave the keys in the rig and find a place to stay for the night. The next morning I was told that they could not find a tow until Monday or Tuesday. At this point I decided to see if I could try to arrange for a tow myself. I googled tow service for the Weed area and found something right in Weed, just 5 miles from my parked RV. In my conversation with the tow truck dispatcher, she told me that she had been contacted earlier by AAA, given them a quote and told that they would first have to get authorization, but never called back. In other words, AAA could have sent out the proper truck Sunday night while I was still there! While I was talking to the company I received a call from a dispatcher with AAA telling me that the reason they could not authorize a tow from the company in Weed was that they did not have a contract with them. If I made my own arrangements and paid for it then I could later request a reimbursement from AAA by filling out form and mailing it to them. I had to do this at my own risk. Of course I did it, and now we will see if they pay me back. The lesson is: AAA may provide a tow, but only with people they have a contract with. Which may cause you a lot of problems.
ntinling is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 11-16-2021, 11:43 AM   #2
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 52,083
That's why I would never trust a company like that! You get what you pay for! Thanks for the heads-up!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 11-16-2021, 11:52 AM   #3
Senior Member
 
Join Date: Aug 2019
Location: Eastern outskirts of Dallas, TX
Posts: 2,590
Had a similar experience with Good Sam about a month ago - pretty much in the heart of Dallas.
Fortunately with our persistence, 9 hours after the coach died on an exit ramp, we paid for the 14 miles tow ourselves - after dealing with incompetent operators on the other end of the line and 2 tow trucks being sent that our coach dwarfed.

We got the same “contract” story, but finally decided we would rather get the coached moved than let it sit, so paid the near $500.00 bill.

Several emails and long phone conversations, filling of forms out and 2 weeks later, we were totally reimbursed - even though our nearest drop point per our GoodSam’ towing contract was only 3 miles away.

My opinion - tow issues for motorhomes are an industry wide problem. It is horrible - well, it sure is if your broken down. But “good help” in today’s world applies as equally to that industry as it does your favorite restaurant - everyone is understaffed and the help they do get have no motivation to improve their service as they are so desperately needed that who would fire them for doing a bad job?
MrMark52 is online now   Reply With Quote
Old 11-17-2021, 03:32 PM   #4
Senior Member
 
scenic route's Avatar
 
Monaco Owners Club
Join Date: Jan 2010
Posts: 2,483
I've used CoachNet 3 times. Always came out with the proper equipment for the job at hand. Once, we had to be towed off the gas pump we died on, to the back lot(Sunday)of the truck stop. The next day, they came out again to tow us to a repair facility...both times with tow trucks longer than our class A.

I think CN may have a better understanding on the levels needed to tow larger units and they may deal more with the companies that have the capability. YMMV. Always a bit stressful.
__________________
Jan and Bob

'05 Monaco Windsor 40 DST - ISL / '08 Wrangler
scenic route is offline   Reply With Quote
Old 11-17-2021, 04:13 PM   #5
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 21,549
I have AAA for my car and truck, both insurance and towing, but for the RV, I use CoachNet. AAA is probably okay for travel trailers, but not really in the business of towing large RV's.
__________________
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
Dutch Star Don is offline   Reply With Quote
Old 11-18-2021, 07:05 AM   #6
Member
 
Join Date: Sep 2012
Location: Massachusetts
Posts: 53
We have two towing companies locally that used to be with AAA. They stopped doing business with them because they would not pay the going rates. Wanted them to work for low dollars.
__________________
2013 Montana 5th wheel
2020 Ford F350 long bed 4x4 7.3 gas
brialin is offline   Reply With Quote
Old 11-18-2021, 07:09 AM   #7
Senior Member
 
Join Date: Aug 2021
Location: Maine
Posts: 204
I have AAA but I always assumed they wouldn't tow my motorhome anyway. That is a much bigger job than just putting a car on a flat bed.
__________________
1986 Itasca Sunflyer 22 ft P32 chassis with 454 engine
cadillac_al is offline   Reply With Quote
Old 11-18-2021, 07:32 AM   #8
Senior Member
 
dizcom's Avatar


 
Freightliner Owners Club
Holiday Rambler Owners Club
Join Date: Jun 2021
Posts: 1,629
Spend a few minutes on here and you'll see stories good and bad about every single roadside assistance service out there, and a few you've never heard of. We're covered in a few different ways and I can honestly say I've never had a problem with any of them. We've also never needed a tow, so there's that. As with almost anything RV these days, it pays to get out your phone and the internet and find what you need yourself. That seems like you're doing their job for them, and you are, but you're also saving yourself the hassle and keeping your life moving instead of waiting on someone whose interest doesn't align with yours.
__________________
2021 Holiday Rambler Armada 44LE
2021 Jeep Wrangler High Altitude toad w/Ready Brute Elite II
dizcom is offline   Reply With Quote
Old 11-18-2021, 07:52 AM   #9
Senior Member
 
Bigd9's Avatar


 
Join Date: Jun 2012
Location: The Bluegrass State
Posts: 8,364
Quote:
Originally Posted by dizcom View Post
Spend a few minutes on here and you'll see stories good and bad about every single roadside assistance service out there, and a few you've never heard of. We're covered in a few different ways and I can honestly say I've never had a problem with any of them. We've also never needed a tow, so there's that. As with almost anything RV these days, it pays to get out your phone and the internet and find what you need yourself. That seems like you're doing their job for them, and you are, but you're also saving yourself the hassle and keeping your life moving instead of waiting on someone whose interest doesn't align with yours.
You hit the nail on the head with the first part of your post!

I use State Farm and when I needed to be towed, I called their roadside assistance number. After verifying who I was and which vehicle I was needing to get towed, they verified the motorcoach's height, weight and length that they had in their records, and said they would find a truck large enough to tow us. I kept getting update calls from them every 15 minutes, and they even notified the local police to swing by and perform a "welfare check".

Long story short, a large truck pulled up 2 hours later, and towed us 52 miles to a Allison Transmission service center.

My cost for the tow was 0$. My yearly fee for the roadside assistance is <$10 per year!
__________________
Good Luck, Be Safe and Above All, Don't Forget To Have Fun
Pete
Central Kentucky
2006 Fleetwood Discovery 35H, 2014 Honda CR-V, M&G Engineering Braking System
Bigd9 is offline   Reply With Quote
Old 11-18-2021, 08:01 AM   #10
Senior Member
 
Teamfoxy's Avatar
 
Join Date: Dec 2017
Posts: 1,697
Our AAA+RV story is the complete opposite of the OP's. The tow company called us directly to make sure the sent the right rig. When asked where we wanted to be towed, we asked them who was good in the area. It turned out that they had a 24 hr mechanic on duty and an arrangement with a parts warehouse to get parts 24/7. They had us on our way at 9pm on the Friday night of a holiday weekend.
Contrast with our friends experience with GS who sent out a service that coulld not change a tire on their pickup truck. Other friends with FMCA, had to wait on the side of I-40 for 29 hours before a tow showed up. You are dependent on whatever tow companies are in the area of your breakdown because all RA companies rely on the same operators in any given location.
__________________
TeamFoxy ~ Traveling North America
2016 Newmar Canyon Star 3710
2017 Chevy Equinox in tow.
Teamfoxy is offline   Reply With Quote
Old 11-18-2021, 08:08 AM   #11
Senior Member
 
2cyber71's Avatar
 
Join Date: Jul 2008
Location: Pennsylvania
Posts: 2,243
I bought my first Class A in 1999
I’ve been with Coachnet ever since.
That’s all I can say.
22+ yrs
__________________
2020 Winnebago Horizon 42Q
2022 Jeep Wrangler Sahara Unlimited
99 Storm 30H, 04 Southwind 32 VS, 07 Ellipse 40FD
2cyber71 is offline   Reply With Quote
Old 11-18-2021, 11:51 AM   #12
Senior Member
 
Duster73's Avatar
 
Join Date: Mar 2021
Posts: 410
Im glad you posted this topic. A few months ago we decided it would be good to get the AAA towing on our old Class A. Now I know what to possibly expect if we experience a breakdown or mishap. Thanks!
__________________
"A Man's Gotta Do What a man's Gotta Do"
2000 Fleetwood Southwind Storm 30H- Workhorse
2016 Prime Time Tracer 3150BHD
Duster73 is offline   Reply With Quote
Old 11-18-2021, 12:51 PM   #13
Senior Member
 
Join Date: Aug 2011
Location: Enjoying the Western States!
Posts: 17,461
Quote:
Originally Posted by Bigd9 View Post

I use State Farm and when I needed to be towed, I called their roadside assistance number. After verifying who I was and which vehicle I was needing to get towed, they verified the motorcoach's height, weight and length that they had in their records, and said they would find a truck large enough to tow us. I kept getting update calls from them every 15 minutes, and they even notified the local police to swing by and perform a "welfare check".

Long story short, a large truck pulled up 2 hours later, and towed us 52 miles to a Allison Transmission service center.

My cost for the tow was 0$. My yearly fee for the roadside assistance is <$10 per year!
We used Towing Service through our Progressive Insurance Co. vehicle policy for a mere $6 extra to our vehicle insurance at the time. We broke down in Death Valley with a truck and travel trailer. We called Progressive with the details and they sent TWO long-bed trucks - one for the the pickup which blew it's engine and the other to haul our travel trailer. We rode in the tow trucks. They towed to the nearest facility - 50 miles. We had absolutely no charge for the towing. (The blown engine was another story!) They situated the travel trailer in a nearby campground while they found an engine for the truck. There are other options than Coachnet. Coachnet doesn't own their own tow equipment. Whatever is available in a town is available to all tow operators.

That said, I don't know how AAA works with hauling via flatbeds and large RVs. Best to ask before getting AAA.
__________________
Full-timed for 16 Years . . .
Traveled 8 yr in a 2004 Newmar Dutch Star 40' Diesel
& 8 yr in a 33' Travel Supreme 5th wheel
twogypsies is online now   Reply With Quote
Old 11-18-2021, 01:47 PM   #14
Senior Member
 
Join Date: Jul 2017
Location: on the road / Frostproof
Posts: 199
After our first break down , calling and waiting , and being towed by a truck wrecker that damaged our front bumper , I made sure that a flat bed would tow the coach if I needed a tow again. After our accident in Iowa this summer , when police asked if I needed a tow , I said yes , I want a flat bed tow truck. Another tow truck showed up for the fault driver and said that his company did not have anything that could tow the coach. Police called dispatch and within a hour a flatbed showed up. Put my overall height at 14' - 15' because of 3' bed height. Since this was in Iowa and route did not have any overpasses ,wire , or lights , we planned route to Winnebago , in Forest City , Iowa , 130 miles , and put us at the factory. His insurance paid the bill.
Attached Thumbnails
Click image for larger version

Name:	IMG_1462.jpg
Views:	29
Size:	267.6 KB
ID:	349250   Click image for larger version

Name:	IMG_1452.jpg
Views:	27
Size:	382.3 KB
ID:	349251  

deckape is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Campground Shortcomings we_travel Camping Locations, Plans & Trip Reports 18 08-13-2018 10:33 AM
Prayer for shortcomings nineoaks2004 RV'ing Humor & Crazy but True Stories 1 12-14-2017 09:22 AM
Good Sam or AAA for roadside assistance pro_coupe 34 Class A Motorhome Discussions 57 12-30-2015 10:03 AM
AAA or Good Sam or Other Roadside Assistance ? earlbear iRV2.com General Discussion 15 06-05-2015 12:15 AM
Looking for any input on Good Sam vs AAA roadside assistance KC iRV2.com General Discussion 21 04-20-2015 05:24 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 07:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.