Community Forums

StevieG · 03-14-2013, 04:29 PM

I just brought my mh in for a service and state inspection. They went through the entire underneath and found a bad wheel seal and some bad bushings. Greased the chassis, checked engine, tranny, and generator to make sure the dealer really did what they said they did in December... and they did. Total cost for 2 days in the shop was $801. I'll be self insuring this year.

papazulu · 03-18-2013, 02:11 PM

Quote:

Originally Posted by fulltime2005

Medico,
I read what you wrote that Sreve Burgess told you. Then I checked the FL. Secretary of State sight. ACC warranty was desolved in FL. in 2008, the principle was Steve Burgess. The ACC in Indiana was formed in 2008 with Steve Bugress as princible, (checked IN. SEC of State) There is but one ACC in Indiana on the 13 th floor of an office building at 8888 Keystone. (checked on line IN. BBB, same address where complaints were filed) Noticed on ACC site that ACC will/not (or cannot?) sell a warrenty to a FL. resident. (only state ACC excudes) On hunch called Lazy Days (largest operator in FL.) and asked the warrenty department (actual guy who calls in warrenty info) if they handle ACC, answer was NO, customer must handle 100% themselves, they do not even submit parts and labor info directly to ACC. Might ask Steve about why the FL. " "resident restriction" only State they restrict, not familar with any other warrenty co. that does so, and why he disolved Fl.Co. in 2008 but uses that BBB rating, claims offoce in FL. but restricts FL.contracts? WEIRD!

Hi,

I see this is a little bit late but I am willing to share my actual first-hand experience with ACC Warranty, Xtra Ride and Florida registrations. We happily (so far) traded up to our first Country Coach this year and the differences in costs from one company to the next were considerable.

I live part-time in Florida and was recently shopping for extended service policies before taking delivery my current coach. What I found out was that Florida now regulates the prices/rates of service policies the same as if they were health or property insurance.

The very same policy I was quoted for my Florida address at $11K for 4 Years, I could buy for less than $6K by using our Montana LLC mailing address.

After a lengthy discussion, it is my understanding that is what prompted ACC to discontinue their offering to people with only a Florida mailing address. I also spoke to Steve at ACC and he noted to me that most of their customers already have an LLC so it was not much of an inconvenience in the long run. As a business owner myself, I can appreciate them standing up to big government and making changes to benefit consumers. That is never an easy decision to make.

That being said, I did leave Xtra Ride after many good experiences. Their prices were really far off and that my be due to having a Country Coach - We were fine with the rates we got on our American Eagles in the past. I feel like the ACC warranty caters to me in a more one-on-one approach and being parked on an island half the year - I like that.

Well, I am 11 minutes late for an important happy hour. Bye!

Pete

Dayne · 06-17-2013, 11:13 AM

I can tell you that from a service facility standpoint, ACC Warranty is frustrating to say the least. While they were quick to authorize repairs on a customer's coach, actually getting paid for the repairs is another story. As of today, I have spent 12 days waiting for payment. I have made 5 calls over this period, and every time the receptionist cannot get a hold of Steve or the other gal who works there, but assures me that the messages are marked urgent and someone will get back to me.

It is hard to imagine that this company fits the bill of their self proclaimed description as a premier Prevost warranty company. Dealers beware of ACC Extended Warranty.

fulltime2005 · 06-22-2013, 11:58 AM

Pete,
Of all they warrenty co's. they are the only one that does this, excludes Fl. which is a huge RV state. In 15 years and a lot of Fl.friends and on 3 sights it apprears you are the only one that experienced the diffference in rate quotes. so you might try a different broker or multople company quotes might help. In talking to Steve is the Fl. "rate deal" similar to the BBB deal in central Indiana they tried to explain away.

fulltime2005 · 06-22-2013, 12:03 PM

Dayne,
You are not alone, majority of the "Bigs" RV repairs are customer pay on ACC. See if your customer has the name of the re-insurer of the face of the warrenty contract (will be an insurence company) if they are a real 'BEST' rated insurence company maybe you and/or your customer could collect from the re-insurer.

jmoffat · 09-16-2013, 12:46 PM

Medico I know your post is a few months old but I just got a quote today 9-16-13 for my 40 ft Beaver DP at $2995 with a $200 deductible from WW and you got a quote for $7500. Obviously not apples and apples but your coach is a 2006 can't make that big of a difference. What is the difference do you think

Jim

StevieG · 09-16-2013, 07:41 PM

Since I was in this discussion several months ago, I had a several follow up discussions with the owner of ACC. After these discussions, I can tell you that if he gave me his services for FREE, I would not take him up on the offer. He is a real wise guy and way too cocky for me to give my business... But that's just my opinion. I now believe that if you keep up with your maintenance and follow recommended procedures, you will not need an extended warranty... So far this year, I've put almost 7k miles on my DP, and only had the one issue I mentioned above....

fsfirecook · 10-06-2013, 08:08 AM

Stay Away from these people. They are Liarers, they make up reasons for non payment on claims. They sent emails instead of contacting you with reason for non payment, then not even sign or tell who has denied your claim.

fulltime2005 · 10-08-2013, 07:59 AM

Since researching them in 2 of 2012 (eventually went with Extra Ride) I have asked 2 more shops about them. That is now 4 shops that will not accept them. others had just never heard of them. On the shops that have experience they will ask that YOU contact ACC, and YOU handle warranty claims, that YOU pay shop, and then YOU collect from ACC.

Last shop I talked to in September 2013 said just the previous month they ran a customer around for a week, mostly not replying. Eventually customer just had work done and paid them direct, they have no idea if customer ever recovered anything.

mcrider50 · 11-14-2013, 09:05 AM

ACC Warranty Group
Run as fast as you can from this company. They cheated me out of approx. $2600+. I lost the transmission in my Itasca RV. They refused to honor their warranty. Stopped receiving my phone calls, (except thru answering service). I finally in a round about way got in touch with Steve B. who sold me the policy. No satisfaction at all. Told him to refund my money. He gave me the name of the girl that did that. (if a real person) she would not answer or return my calls.
Before this I got in touch with Ind.BBB. ACC is rated F with them. They had numerous open complainants, would not return BBB calls. I got in touch with Kentucky Attorney Generals Office. They returned my questions saying because the Company is in Indiana, they could not do anything. They suggests small claims court. I figure I will just be out more money. Anyway. RUN, RUN, RUN,

fsfirecook · 11-25-2013, 10:06 AM

medico
Good choice Acc Warranty Group sucked me in with there low prices. But when it came time to pay. They can up with all kinds of excuses not to pay even coming up with false reading of my EMC report (I had a Catrastic Engine Failer). The Caterpillar dealer which did the work even said the report didn't say what they are claiming. So your best bet is to self insure.There are several other reasons there are not paying anything toward my repair bills.

ranchgal · 03-09-2014, 01:08 PM

When we bought a used motorhome we were able to have the ACC Warranty extended warranty transferred to us. These people are horrible. They "lose" your claim, won't return phone calls, their website is difficult to navigate, and they try to get out of payment any way they can. Right now we are waiting on a claim for replacement of our instrument cluster which totaled $1042. After our $200 deductible, we should have received $842. They sent us an email check for $230, which was only the labor part of our bill. The instrument cluster cost $599. Anything that has been covered by a TSB (technical service bulletin) will not be covered ... that's in the fine print. So when our engine spit out a spark plug, we were out $1500. Stay away from these guys. Wish we had saved the cost of this warranty and gone with Good Sam.

andy4393 · 04-03-2014, 07:41 PM

No claims ,Steve the owner cancelled me! After too many calls. In June 2013. Still no Refund. Stay away. Perhaps a class action is needed

fulltime2005 · 04-04-2014, 05:47 AM

A class action will not work. If everyone would write the Indiana Attorney General considering the amount of fraud on non-refunds on cancelled policy's or non-payment on approved repairs and denial's on legitimate repair the non-call backs the untrue services listed on the sight plus the history of this group going all the way back to when they were in (left) Florida, that is the best way...... as they(AG) normally demand restitution. Be sure to read the write up in this thread on the history, background checks, and other complaints and send a copy of them with your complaint.