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Old 10-23-2007, 11:56 AM   #1
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Lube, Oil, Filters for Diesel Pusher?
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Old 10-23-2007, 11:56 AM   #2
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Lube, Oil, Filters for Diesel Pusher?
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Old 10-23-2007, 12:09 PM   #3
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Appalachian Campers
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No personal experience but I've heard they stay booked up and it takes a long time to get an appointment. Hopefully others will jump in with first hand information.
'11 GMC Acadia SLT AWD
'11 GMC Sierra 1500 4x4 Extended Cab
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Old 10-23-2007, 02:24 PM   #4
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Location: Monterey, Tn
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When we purchased our coach in October 2003, and after we took delivery and moved over to the rally park for a couple of days of relaxation, a couple of minor problems took place. A call to the PDI manager took care of it as he sent a tech over to the campground. Also, while still under warranty, I made an appointment for service. While it took a month or so to get an appointment time, once we arrived, the warranty work was performed quickly. Now, we live in Tennessee, so I do not use Lazy Days unless I happen to be in Florida. Now that the coach is out of mfg warranty, I do most work myself.
2012 Tiffin Allegro 34 TGA
Ford V-10 22000 lb chassis
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Old 10-23-2007, 04:18 PM   #5
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From my recent 2006/2007 dealings with LazyDays.

For service forget it! Sales and finance is top notch, buy parts at the counter and your OK but service is disorganized and not well trained.

When we took delivery of my coach:

It took 4 hours for them to find it even though we showed up at the time they specified and reverified by phone 15 minutes before we got there that they would be ready for us.

The coach was not just displaced it was not ready when we got there. They had not dried the carpets yet so the lot driver left a trail of black bootprints throughout the coach. When we brough this to their attention they simply placed some sticky plastic runners over the greasy black footprints.

They broke the awning attachment bolts when they detailed it and left it for us to find when we did the PDI.

We later found a blast hole through the roof from the detailers pressure washer.

It got to the point where I had to tell them what was wrong and how to fix it but they would still get confused and fix the wrong item.

For example:

I told them that the hydraulic hose that runs above the basment air unit is leaking and needed to be replaced.

They replaced the good right rear jack with another one from the scrap pile instead. The leaking hose was left untouched and still leaking. The original jack was newer and in better condition then the replacment.

I told them the inside blower in the basement air unit had bad bearings which you could hear every time it came on and needed to be replaced.

They said they left the V10 idling for an hour and found no problems with the dash air.

Not once did I arrive for service to find them ready for me or aware that I was comming even though I got phone calls to remind me of the appointment and called the service advisor to advise them that we were on our way.

Always had the coach returned dirty and with something else broken after they were done fixing it.

Occasionally they actually fixed things but that was the exception not the rule and still usually not on the first or second visit.

Most of what they fixed under warrenty I am refixing myself now that their warrenty is over.

If you have them do your oil change verify that they actually put the oil drain plug and filter back and refilled it with oil.

I am finding that most items I can do myself in half the time I would spend in their sitting area while they were figuring out where our paperwork was and were trying to get in touch with our service advisor.

In the past when Don Wallace owned LazyDays it was different however Don is no longer the owner and has now retired. Things have changed.
Neil V
2001 Winnebago Adventurer WFG35U
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Old 10-23-2007, 04:57 PM   #6
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Where are you located?
"Home is where we park it" SEMPER FI
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Old 10-23-2007, 06:15 PM   #7
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Location: Waverly, Tennessee
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Neil V,

Up until I retired in Dec 05, service was better. I know they have had a lot of problems, upper management never really understood service. All they wanted was to sell a coach, not service it. I was one of a few that did try to make the service stay as short as possible. I got fed up with all the changing in management and took retirement. I still talk with a couple of tech's that still work there and it's not fun anymore. They are about to leave also and I'm hearing that since Don has retired, the place has gone to the pits. They are not what they once were.

Anyone who owns an stick built house and does there own maintenance can take care of a motorhome. Just tighter spaces and smaller. I've owned my coach before I worked for LD and was fixing stuff then. I was able to get parts at cost while I worked there. With the help of a friend, we installed the washer/dryer combo. I cut the hole in the side. Drilling the first hole gives you the shakes, but after that, was not afraid to tackle anything on the coach. Some stuff I will have done by a repair shop, chassis work is one.

I understand how you feel and your right, they don't care. Now I take care of my own and got out of the RV repair business, now run a railroad in Oklahoma. Enjoy the coach.

Renegade (Jim) & Wrangler (Doreen)
& 4 attack cats, TJ, Shadow, Chessie, RJ
along with 2 who adopted us, Tom & puddy.
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