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Old 01-31-2010, 08:33 AM   #15
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Join Date: Aug 2006
Posts: 799
I had Good Sam ERS several years and had the occassion to need their services two times. The first when when we stopped at a rest area in Louisiana and the engine would not start. I called Good Sam and they tried all afternoon to find a service provider. We exchanged several phone calls and they finally told me to spend the night in the rest area and call back the next day and open a new service ticket. I crawled under the engine and found a loose connection on the starter solenoid and fixed it myself.

The second time we needed Good Sam was in the middle of Louisville, KY when my wife took her mother to the doctor and left the lights on and ran down the battery. My wife called Good Sam and told them she needed a jump start. My wife and Good Sam exchanged phone calls the next 2 1/2 hours and they finally told her it would be at least two more hours before they could get her a service truck. During this time she was sitting in a freezing car with her sick mother. Finally a nice young man stopped and gave her a jump start. She called Good Sam to cancel the service call and they had lost the call in their computer, and this was after they had called her back two times.

So I switched to Coach Net since I was wasting my money with Good Sam. A couple of years later our motorhome broke down on I-75 in southern Georgia and I could not believe the difference in Coach Net and Good Sam. I called Coach Net and gave them the information and was transferred to a technician who asked if I had tools and was comfortable trouble shooting the problem. I worked with the technician about 45 minutes and we determined the motorhome needed to be towed to a Cummins shop. (faulty fuel injector)

Within a few minutes a large tow truck arrived and towed me 85 miles to Cummins. I rode in the tow truck and talked to the operator who was co-owner of the towing company. He told me the normal charge would have been $850, but the agreed price with Coach Net was $600. He said Good Sam would only pay $450 for the same tow and that is why they dropped Good Sam. He also said Coach Net paid their bills in about three weeks while Good Sam took at least three months.

I know many RV owners have had good luck with Good Sam, but I will never have them again for the above reasons.
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Old 01-31-2010, 11:19 AM   #16
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Freightliner Owners Club
Join Date: Oct 2008
Location: Merritt, BC
Posts: 3,753
Anne, I certainly don't doubt the experience you had with Coach-Net. I was just trying to set the record straight regarding Coach-Net coverage as it stands today. As you say it could have been lack of knowledge on the part of the person you talked to, or Coach-Net may in fact have changed their coverage benefits.

I made the switch from Good Sam to Coach-Net based on many comments I read on other forums regarding how Coach-Net's technical advisers were able to assist them with basic troubleshooting and product support, thereby in some cases negating the need for towing.

An added benefit is I no longer receive all that Good Spam mail.
Bob, Sherron & Kinsey (RIP 2013-2022)
2017 Tiffin Phaeton 40QBH
2014 Jeep Cherokee Limited
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Old 01-31-2010, 07:10 PM   #17
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Location: Shadow Hills,CA 91040
Posts: 3,038
I blew a transmission in Alpine TX, got towed to Odessa TX, Camping World Road Service, Cost $850. My cost $0. Good Sam, Rebuild 4L80E Trans $2,500, my cost $250. (deductable). LOVE IT
NOTE; I am not responsible for typos, poor grammer or misspelled word !
04 Itasca, Meridian 34H, 330 Cat/2003 CR V Toad
1933 Ford 3 Window,as seen in Bye Bye Birdie
Pvt. E1 Retired, Shadow Hills,Ca.
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