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az bound · 10-18-2012, 02:31 PM

They are not so bad after all, just not enough staff at the present time. Glad the issue was resolved.

bukzin · 10-25-2012, 11:23 PM

Quote:

Originally Posted by Wolfpack Fan

I have to agree with you very strongly on that single portion right there. Here's a story of bad turned good by, not necessarily sucking up, but being nice and asking "What should I do". It's not pertaining to our MH but it's the same approach I use anytime I need help.

We bought a late model Lexus GS350 last year. One of those "Certified" cars. After 6 months owning it the front bumper paint starting peeling really badly. I went to the dealer and spoke to the SM. This guy apparently had a reputation for sometimes being a jerk and has since been fired. Through a little rapport building, we made a good personal connection, both of us being retired military. Our paint issue wasn't covered under our extended warranty, and had not been done by the dealer. I was stuck with going to a body shop and paying around a grand for the paint job, plus a rental car. I took the nice guy approach and ask the SM for some guidance, mentioning also that I had purchased from this dealer 2 times. He came through for me and painted the front end and gave me a loaner car for 2 weeks, for $210. I never made a single demand.

When you're in a situation like that, you're really trying to make a sale. You're trying to sell the person you're dealing with on why they should help you. Rapport building is the foundation for nearly any sale.

Great thoughts. Maybe you could train some folks working for us
back in Washington.

Wolfpack Fan · 10-27-2012, 10:22 PM

Quote:

Originally Posted by bukzin

Great thoughts. Maybe you could train some folks working for us
back in Washington.

Thanks. I appreciate that very nice compliment.

I've been there, done that and got the T shirt, but I very rarely do the training gig any more though. I promoted into sales, from management to get out of the baby sitter role. I'm accountable for me and my numbers. Nothing more or no one else. I love the job and that I make more than the general manager.